service pack 3 stops internet access

I have an IBM netvista that was recently updated with service pack 3. It was
workign great up till then. after the update installed it will no longer
communicate with the internet. left the gods of microsoft have a crack at it
with the troubleshooter and it come back as unable to resolve DNS.
After several tries to correct it with internet settings I tried a system
restore to a point prior to the service pack 3 update. still unable to
connect to the internet. It does work on the LAN and communicates with all
other network computers and printers just nothing on the internet no
messenger, and not just IE no browser will connect to the internet but all
other computers have fine access

IE version? Is the machine fully patched at Windows Update now?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)? Were any of these applications running in the background when you
installed WinXP SP3?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


dodgedray wrote:
> I have an IBM netvista that was recently updated with service pack 3. It
> was workign great up till then. after the update installed it will no
> longer communicate with the internet. left the gods of microsoft have a
> crack at it with the troubleshooter and it come back as unable to resolve
> DNS.
> After several tries to correct it with internet settings I tried a system
> restore to a point prior to the service pack 3 update. still unable to
> connect to the internet. It does work on the LAN and communicates with
> all
> other network computers and printers just nothing on the internet no
> messenger, and not just IE no browser will connect to the internet but
> all other computers have fine access

I have the same issue nothing can access the internet browsers nor other net
apps. I've updatd both laptops and now neither can access the internet via
the normal LAN or WIFI connections. I am able to make this connection via
WWAN. Attempts to restore to a previous level also fails. I use Symantec
firewall and antivirus, both were running at that install time.

"PA Bear [MS MVP]" wrote:

> IE version? Is the machine fully patched at Windows Update now?
>
> What anti-virus application or security suite is installed? What
> anti-spyware applications (other than Defender)? What third-party firewall
> (if any)? Were any of these applications running in the background when you
> installed WinXP SP3?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> dodgedray wrote:
> > I have an IBM netvista that was recently updated with service pack 3. It
> > was workign great up till then. after the update installed it will no
> > longer communicate with the internet. left the gods of microsoft have a
> > crack at it with the troubleshooter and it come back as unable to resolve
> > DNS.
> > After several tries to correct it with internet settings I tried a system
> > restore to a point prior to the service pack 3 update. still unable to
> > connect to the internet. It does work on the LAN and communicates with
> > all
> > other network computers and printers just nothing on the internet no
> > messenger, and not just IE no browser will connect to the internet but
> > all other computers have fine access
>
>

Please begin a new thread about your problem or open a free support
incident.

Always state your full Windows version (e.g., WinXP SP2; Vista SP1) and IE
version when posting to this newsgroup, please.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


RW Parks wrote:
> I have the same issue nothing can access the internet browsers nor other
> net
> apps. I've updatd both laptops and now neither can access the internet
> via
> the normal LAN or WIFI connections. I am able to make this connection via
> WWAN. Attempts to restore to a previous level also fails. I use Symantec
> firewall and antivirus, both were running at that install time.
>
> "PA Bear [MS MVP]" wrote:
>
>> IE version? Is the machine fully patched at Windows Update now?
>>
>> What anti-virus application or security suite is installed? What
>> anti-spyware applications (other than Defender)? What third-party
>> firewall
>> (if any)? Were any of these applications running in the background when
>> you installed WinXP SP3?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> dodgedray wrote:
>>> I have an IBM netvista that was recently updated with service pack 3.
>>> It
>>> was workign great up till then. after the update installed it will no
>>> longer communicate with the internet. left the gods of microsoft have a
>>> crack at it with the troubleshooter and it come back as unable to
>>> resolve
>>> DNS.
>>> After several tries to correct it with internet settings I tried a
>>> system
>>> restore to a point prior to the service pack 3 update. still unable to
>>> connect to the internet. It does work on the LAN and communicates with
>>> all
>>> other network computers and printers just nothing on the internet
>>> no
>>> messenger, and not just IE no browser will connect to the internet
>>> but
>>> all other computers have fine access