Latest Update

I have Windows XP and got the yellow shield notification that updates were
ready for me on September 31 and proceeded with installation. All went well
and I got the request to reboot, which I did. Unfortunately, the computer
would not reboot. I used Norton GoBack to return to conditions before the
update and all works fine now, but I am afraid to update. Has anyone else
had a problem with this update? Does anyone know if MS is working on the
problem?

PhotoPhanatic wrote:
> I have Windows XP and got the yellow shield notification that
> updates were ready for me on September 31 and proceeded with
> installation. All went well and I got the request to reboot, which
> I did. Unfortunately, the computer would not reboot. I used
> Norton GoBack to return to conditions before the update and all
> works fine now, but I am afraid to update. Has anyone else had a
> problem with this update? Does anyone know if MS is working on the
> problem?

Should we wait until we all catch up to you? (September 31? I knew they
would add that day at some point - just what year are you in? *grin*)

As far as I know - there is no problem like you are describing with last
months (August 2008) updates. You may want to do a full antivirus scan,
followed by a full antispyware scan. Check for hardware updates by visiting
each hardware manufacturer's web page (for each hardware component in your
computer.) I also suggest a full CHKDSK followed by a defragmentation or
two.

Then - visit http://windowsupdate.microsoft.com/ and install anything it
needs you to *before* you get to the "Custom" or "Express" buttons. When
you do finally get to those, select Custom and let it scan your computer.
Look through the list of Critical/Security update (not Optional Software or
Optional Hardware) and make a list of the KB###### they give in the details.
Come back here and post that list of KB######'s so we can look over what it
is you need to install and help you specifically.

If you wish to just try it - choose ONE of the updates - unchecking the
rest - install it - reboot. If it does not cause you issues, repeat until
you have either installed all the updates and rebooted after each one
successfully - or you figure out which update is causing your specific
computer issues. Then you can come back here with some better details. ;-)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Sorry, meant August 31st - knew I should have just said Sunday! Thanks for
catching that and for the advice. I will review as you suggest and see what
happens.

"Shenan Stanley" wrote:

> PhotoPhanatic wrote:
> > I have Windows XP and got the yellow shield notification that
> > updates were ready for me on September 31 and proceeded with
> > installation. All went well and I got the request to reboot, which
> > I did. Unfortunately, the computer would not reboot. I used
> > Norton GoBack to return to conditions before the update and all
> > works fine now, but I am afraid to update. Has anyone else had a
> > problem with this update? Does anyone know if MS is working on the
> > problem?
>
> Should we wait until we all catch up to you? (September 31? I knew they
> would add that day at some point - just what year are you in? *grin*)
>
> As far as I know - there is no problem like you are describing with last
> months (August 2008) updates. You may want to do a full antivirus scan,
> followed by a full antispyware scan. Check for hardware updates by visiting
> each hardware manufacturer's web page (for each hardware component in your
> computer.) I also suggest a full CHKDSK followed by a defragmentation or
> two.
>
> Then - visit http://windowsupdate.microsoft.com/ and install anything it
> needs you to *before* you get to the "Custom" or "Express" buttons. When
> you do finally get to those, select Custom and let it scan your computer.
> Look through the list of Critical/Security update (not Optional Software or
> Optional Hardware) and make a list of the KB###### they give in the details.
> Come back here and post that list of KB######'s so we can look over what it
> is you need to install and help you specifically.
>
> If you wish to just try it - choose ONE of the updates - unchecking the
> rest - install it - reboot. If it does not cause you issues, repeat until
> you have either installed all the updates and rebooted after each one
> successfully - or you figure out which update is causing your specific
> computer issues. Then you can come back here with some better details. ;-)
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>