Re: can't install windowsupdate

"Pat Walters [MSFT]" wrote:

> "kaki",
>
> This particular error is 0x80070020 - "The process cannot access the file
> because it is being used by another process" This suggests that you have
> two processes attempting to download the same update. The quick suggestion
> is to try rebooting your machine and go to the Windows Update site directly
> to download. If this does not work, go to your WindowsUpdate log and reply
> back with the latest error. Here is the procedure for that:
> I am sorry that you have encountered this issue. There is a log that is
> created for all of your windows update downloads. Would you mind opening
> it, copying and pasting the latest and most relevant lines from that log
> back here to the thread?
>
> On Windows XP:
>
> 1. Click Start
> 2. Click Run
> 3. type: %WINDIR%\WindowsUpdate.log
> 4. Click OK
> 5. Next, when the log has opened, scroll all the way to the bottom, and
> click at the very end of the file
> 6. Type <CTRL> and then the letter <F> to Find, and enter 0x
> 7. Click the "Up" radio button, so that the searches "up" through the log.
> 8. After finding an error, usually in the form 0x80072345 or 0x8007F0DA,
> copy the whole line this code is on and perhaps several lines around it so
> that the context of the error is understood.
> 8. Paste it into the reply to this thread in the newsgroup.
> 9. Also tell us what update you were installing.
>
> Sincerely,
>
> Pat Walters [MSFT]
>
> "Ali" <Ali@discussions.microsoft.com> wrote in message
> news:21B11114-BEB1-4AF8-AD9B-F106505C2844@microsoft.com...
> > I have the sane error when trying ot install rollercoaster tycoon 3. I
> know
> > that has nothing to do with windows updates but it is still the same
> error.
> > what can i do ???
> >
> > "kaki" wrote:
> >
> > > [Error number: 0x80070020]
> > > Windows Update has encountered an error and cannot display the
> requested
> > > page. You may find the following resources helpful in resolving the
> problem:
> > >
>
>
>