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Getting an error when turning on Automatic Updates

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 08-28-2008
Gary
 

Posts: n/a
Getting an error when turning on Automatic Updates
I am getting an error when trying to turn on Automatic Updates. This is the
error message I get:

"The Automatic Updates service on Local Computer started and then stopped.
Some services stop automatically if tey have no work to do, for example, the
Performance Logs and Alerts service."

I have no idea what's happened and due to this I am completely unable to
update my Windows XP operating system. Can anyone help me out?
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  #2 (permalink)  
Old 08-28-2008
markieboy
 

Posts: n/a
RE: Getting an error when turning on Automatic Updates


"Gary" wrote:

> I am getting an error when trying to turn on Automatic Updates. This is the
> error message I get:
>
> "The Automatic Updates service on Local Computer started and then stopped.
> Some services stop automatically if tey have no work to do, for example, the
> Performance Logs and Alerts service."
>
> I have no idea what's happened and due to this I am completely unable to
> update my Windows XP operating system. Can anyone help me out?

Reply With Quote
  #3 (permalink)  
Old 08-28-2008
Naomi
 

Posts: n/a
RE: Getting an error when turning on Automatic Updates
I'm having the same problem. Is it because of the recent update?? And if so,
how can I fix it? I can't even manually update either.

However, my laptop did not encounter this issue which remains a mystery to
me. Any guidance will be greatly appreciated.




"markieboy" wrote:

>
>
> "Gary" wrote:
>
> > I am getting an error when trying to turn on Automatic Updates. This is the
> > error message I get:
> >
> > "The Automatic Updates service on Local Computer started and then stopped.
> > Some services stop automatically if tey have no work to do, for example, the
> > Performance Logs and Alerts service."
> >
> > I have no idea what's happened and due to this I am completely unable to
> > update my Windows XP operating system. Can anyone help me out?

Reply With Quote
  #4 (permalink)  
Old 08-28-2008
Eric
 

Posts: n/a
RE: Getting an error when turning on Automatic Updates

Hi,

This will sometimes happen if you have malware present. Especially one of
the following:

• Variants of ZLOB
• Trojan:Win32/Vundo.gen!T
• Trojan:Win32/Vundo.gen!R
• Trojan:Win32/Vundo.gen!E

Please try to following to scan for the presence of malware

1. Proceed to http://safety.live.com then click on the yellow button "Full
Service Scan".
2. Click “Accept” on the Service Agreement.”
3. Click "Install Now" button.
NOTE: If installation is unsuccessful, click on the information bar below
the address bar then click "Install ActiveX Control"
4. When a Security Warning dialog box appears, asking you if you want to
install the Windows Live Safety Center Component scanner, please click
“Install”.
5. Click on "Launch Scanner" button.
6. A secondary windowpane opens up titled Full Service Scan.
a. Click on “Next” to proceed with the complete scan.
b. A progress bar will appear showing the status of the scanning tools
while it’s downloading.
c. A Status: Scanning your computer appears with
- Virus and spyware scan
- Registry Cleaner Scan
- Disk Cleanup scan
- Disk Fragmentation Scan
- Open Ports scan
- Computer information
d. After the scan, click on “Next” on the summary page.
e. Status Window: Fixing process will start.
f. Summary page will appear. Click on “Next”.
NOTE: Share information with Microsoft has a check by default.
g. Uploading report with Microsoft will proceed.
h. You will see a message "Scan is Done."

Thank you

Eric
"Naomi" wrote:

> I'm having the same problem. Is it because of the recent update?? And if so,
> how can I fix it? I can't even manually update either.
>
> However, my laptop did not encounter this issue which remains a mystery to
> me. Any guidance will be greatly appreciated.
>
>
>
>
> "markieboy" wrote:
>
> >
> >
> > "Gary" wrote:
> >
> > > I am getting an error when trying to turn on Automatic Updates. This is the
> > > error message I get:
> > >
> > > "The Automatic Updates service on Local Computer started and then stopped.
> > > Some services stop automatically if tey have no work to do, for example, the
> > > Performance Logs and Alerts service."
> > >
> > > I have no idea what's happened and due to this I am completely unable to
> > > update my Windows XP operating system. Can anyone help me out?

Reply With Quote
  #5 (permalink)  
Old 08-28-2008
Naomi
 

Posts: n/a
RE: Getting an error when turning on Automatic Updates
As a matter a fact I did in fact had an issue with that specific spyware. My
anti-virus program (Samantic) pick up the problem. I scanned and thought it
removed the trojan but clearly it is still in my computer. I will try your
suggestion below when I get out of work.

I will post if your suggestion works!!

Thanks Again!!

"Eric" wrote:

>
> Hi,
>
> This will sometimes happen if you have malware present. Especially one of
> the following:
>
> • Variants of ZLOB
> • Trojan:Win32/Vundo.gen!T
> • Trojan:Win32/Vundo.gen!R
> • Trojan:Win32/Vundo.gen!E
>
> Please try to following to scan for the presence of malware
>
> 1. Proceed to http://safety.live.com then click on the yellow button "Full
> Service Scan".
> 2. Click “Accept” on the Service Agreement.”
> 3. Click "Install Now" button.
> NOTE: If installation is unsuccessful, click on the information bar below
> the address bar then click "Install ActiveX Control"
> 4. When a Security Warning dialog box appears, asking you if you want to
> install the Windows Live Safety Center Component scanner, please click
> “Install”.
> 5. Click on "Launch Scanner" button.
> 6. A secondary windowpane opens up titled Full Service Scan.
> a. Click on “Next” to proceed with the complete scan.
> b. A progress bar will appear showing the status of the scanning tools
> while it’s downloading.
> c. A Status: Scanning your computer appears with
> - Virus and spyware scan
> - Registry Cleaner Scan
> - Disk Cleanup scan
> - Disk Fragmentation Scan
> - Open Ports scan
> - Computer information
> d. After the scan, click on “Next” on the summary page.
> e. Status Window: Fixing process will start.
> f. Summary page will appear. Click on “Next”.
> NOTE: Share information with Microsoft has a check by default.
> g. Uploading report with Microsoft will proceed.
> h. You will see a message "Scan is Done."
>
> Thank you
>
> Eric
> "Naomi" wrote:
>
> > I'm having the same problem. Is it because of the recent update?? And if so,
> > how can I fix it? I can't even manually update either.
> >
> > However, my laptop did not encounter this issue which remains a mystery to
> > me. Any guidance will be greatly appreciated.
> >
> >
> >
> >
> > "markieboy" wrote:
> >
> > >
> > >
> > > "Gary" wrote:
> > >
> > > > I am getting an error when trying to turn on Automatic Updates. This is the
> > > > error message I get:
> > > >
> > > > "The Automatic Updates service on Local Computer started and then stopped.
> > > > Some services stop automatically if tey have no work to do, for example, the
> > > > Performance Logs and Alerts service."
> > > >
> > > > I have no idea what's happened and due to this I am completely unable to
> > > > update my Windows XP operating system. Can anyone help me out?

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  #6 (permalink)  
Old 08-28-2008
MowGreen [MVP]
 

Posts: n/a
Re: Getting an error when turning on Automatic Updates
It will BUT, at the very *least*, it would be best to have the system
rechecked at a reputable anti-malware forum, too. The latest variants of
Vundo/Zlob/Virtumonde can contain a rootkit-like component.

Also, I do NOT recommend that the registry be scanned. The only recourse
of removing something that should *not* have been removed by the Live
Safety Scanner is to use System Restore. However, if the system can not
boot up, then System Restore can't be accessed.
http://help.live.com/help.aspx?mkt=e...ject=WL_Safety

Click on: What is the Windows registry? Why should I clean it?
in the left frame.
Now click on: What if I accidentally remove something I need in my registry?

" Not to worry. Just like Microsoft Word, your PC has an "undo" option.
In this case, it's called System Restore. Once it's finished scanning,
the Windows Live OneCare safety scanner creates a System Restore point
on your PC. This allows you to revert your system to its original state,
before you performed the scan, in case you inadvertently remove any
valid registry items. "

One would have to then depend on booting to Safe Mode with Command
Prompt, *hope* that the system boots, and then run SR from a Command
Prompt. And then there's always the situation where SR has been disabled
by malware and does not function. Frankly, I don't know what the
expected behavior would be by the Live Safety Scanner in that situation.

*** If one can not clean the registry manually then one should not rely
on registry cleaners ***

Anti-malware forums -

http://www.atribune.org/forums/index.php?showforum=9
http://aumha.net/viewforum.php?f=30
http://www.bleepingcomputer.com/forums/forum22.html
http://castlecops.com/forum67.html
http://www.dslreports.com/forum/cleanup
http://www.cybertechhelp.com/forums/...splay.php?f=25
http://www.geekstogo.com/forum/Malwa..._Here-f37.html
http://gladiator-antivirus.com/forum...?showforum=170
http://spywarewarrior.com/viewforum.php?f=5


*Please* read the guidelines of the forum of your choice prior to posting.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============




Naomi wrote:

> As a matter a fact I did in fact had an issue with that specific spyware. My
> anti-virus program (Samantic) pick up the problem. I scanned and thought it
> removed the trojan but clearly it is still in my computer. I will try your
> suggestion below when I get out of work.
>
> I will post if your suggestion works!!
>
> Thanks Again!!
>
> "Eric" wrote:
>
>
>>Hi,
>>
>>This will sometimes happen if you have malware present. Especially one of
>>the following:
>>
>>• Variants of ZLOB
>>• Trojan:Win32/Vundo.gen!T
>>• Trojan:Win32/Vundo.gen!R
>>• Trojan:Win32/Vundo.gen!E
>>
>>Please try to following to scan for the presence of malware
>>
>>1. Proceed to http://safety.live.com then click on the yellow button "Full
>>Service Scan".
>>2. Click “Accept” on the Service Agreement.”
>>3. Click "Install Now" button.
>>NOTE: If installation is unsuccessful, click on the information bar below
>>the address bar then click "Install ActiveX Control"
>>4. When a Security Warning dialog box appears, asking you if you want to
>>install the Windows Live Safety Center Component scanner, please click
>>“Install”.
>>5. Click on "Launch Scanner" button.
>>6. A secondary windowpane opens up titled Full Service Scan.
>> a. Click on “Next” to proceed with the complete scan.
>> b. A progress bar will appear showing the status of the scanning tools
>>while it’s downloading.
>> c. A Status: Scanning your computer appears with
>> - Virus and spyware scan
>> - Registry Cleaner Scan
>> - Disk Cleanup scan
>> - Disk Fragmentation Scan
>> - Open Ports scan
>> - Computer information
>> d. After the scan, click on “Next” on the summary page.
>> e. Status Window: Fixing process will start.
>> f. Summary page will appear. Click on “Next”.
>> NOTE: Share information with Microsoft has a check by default.
>> g. Uploading report with Microsoft will proceed.
>> h. You will see a message "Scan is Done."
>>
>>Thank you
>>
>>Eric
>>"Naomi" wrote:
>>
>>
>>>I'm having the same problem. Is it because of the recent update?? And if so,
>>>how can I fix it? I can't even manually update either.
>>>
>>>However, my laptop did not encounter this issue which remains a mystery to
>>>me. Any guidance will be greatly appreciated.
>>>
>>>
>>>
>>>
>>>"markieboy" wrote:
>>>
>>>
>>>>
>>>>"Gary" wrote:
>>>>
>>>>
>>>>>I am getting an error when trying to turn on Automatic Updates. This is the
>>>>>error message I get:
>>>>>
>>>>>"The Automatic Updates service on Local Computer started and then stopped.
>>>>>Some services stop automatically if tey have no work to do, for example, the
>>>>>Performance Logs and Alerts service."
>>>>>
>>>>>I have no idea what's happened and due to this I am completely unable to
>>>>>update my Windows XP operating system. Can anyone help me out?

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  #7 (permalink)  
Old 08-28-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Getting an error when turning on Automatic Updates
Judging by the ever-increasing number of posts here in the past few months
that are similar to yours, the behavior may be due to a Vundo-ZLOB-SDBot
infection, all protected by a rootkit infection.

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a thorough check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

==========================================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Gary wrote:
> I am getting an error when trying to turn on Automatic Updates. This is
> the
> error message I get:
>
> "The Automatic Updates service on Local Computer started and then stopped.
> Some services stop automatically if tey have no work to do, for example,
> the
> Performance Logs and Alerts service."
>
> I have no idea what's happened and due to this I am completely unable to
> update my Windows XP operating system. Can anyone help me out?


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