Windows Update Failing (Code:80070490)

#1 (**permalink**) 08-22-2008

I have tried numerous times to install this update...and it's one that says
it's important...but it fails every time. And the update icon will not leave
my taskbar because it hasn't installed the update. I tried to troubleshoot
it...and still get the same thing happening. Anyone have a solution?

Thanks!

#2 (**permalink**) 08-22-2008

What update?

Please state your full Windows version (e.g., Vista SP1; WinXP SP3).

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Myskesol wrote:
> I have tried numerous times to install this update...and it's one that
> says
> it's important...but it fails every time. And the update icon will not
> leave
> my taskbar because it hasn't installed the update. I tried to troubleshoot
> it...and still get the same thing happening. Anyone have a solution?
>
> Thanks!

#3 (**permalink**) 08-23-2008

Oh sorry thought I had it there.
I'm running Windows Vista
With Intel Pentium Dual Core Processor E2140
1024 MB Memory
250GB Hard Drive
Update for Windows Vista (KB951072)
Also have Nortons Internet Security 2008

Hope this helps! It's all I could find!

"PA Bear [MS MVP]" wrote:

> What update?
>
> Please state your full Windows version (e.g., Vista SP1; WinXP SP3).
>
> What anti-virus application or security suite is installed? What
> anti-spyware applications (other than Defender)? What third-party firewall
> (if any)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Myskesol wrote:
> > I have tried numerous times to install this update...and it's one that
> > says
> > it's important...but it fails every time. And the update icon will not
> > leave
> > my taskbar because it hasn't installed the update. I tried to troubleshoot
> > it...and still get the same thing happening. Anyone have a solution?
> >
> > Thanks!
>
>

#4 (**permalink**) 08-24-2008

0x80070490 E_PROP_ID_UNSUPPORTED
Permission denied / [Problem initializing or using session variables] or
Element not found

If you temporarily disable Norton AntiVirus *and* disable the Norton
Firewall *and then* enable the Windows Firewall, will the update install?

Can you download & install it manually? => Download the installer from
http://www.microsoft.com/downloads/d...7-9686983976FD,
SAVE it to your desktop, do not RUN it | Right-click on the saved file | Run
as Administrator | OK.

Are you sure this is the only update that's failing or has failed to
install?

=> Look in:

â€¢ Start | Settings | Control Panel | Programs and Features |
Installed Updates; or

â€¢ Windows Update | View update history

Windows Update tutorial:
http://www.bleepingcomputer.com/tuto...torial140.html

View Update History screenshot:
http://www.pcmag.com/slideshow_viewe...8&po=59,00.asp

==========================

Are you sure you're not running Vista SP1?

Do you use a "Registry cleaner"?

Is your Norton Internet Security subscription current?

Are you having *any* other problems with this machine (e.g., redirected
Searches or webpages; "Page cannot be displayed" errors; cannot manually
update Norton AntiVirus)?

Read what MS Support suggested for another sufferer (didn't help this poster
though):
http://groups.google.com/group/micro...635d514dcc0770

Unfortunately, every other poster here who's run into this error ended up
having to do an "inplace upgrade" (reinstall) of Vista to resolve the
problem.

FWIW, I would NOT be running a Norton application on a Vista machine or any
other machine.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Myskesol wrote:
> Oh sorry thought I had it there.
> I'm running Windows Vista
> With Intel Pentium Dual Core Processor E2140
> 1024 MB Memory
> 250GB Hard Drive
> Update for Windows Vista (KB951072)
> Also have Nortons Internet Security 2008
>
> Hope this helps! It's all I could find!
>
> "PA Bear [MS MVP]" wrote:
>> What update?
>>
>> Please state your full Windows version (e.g., Vista SP1; WinXP SP3).
>>
>> What anti-virus application or security suite is installed? What
>> anti-spyware applications (other than Defender)? What third-party
>> firewall
>> (if any)?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Myskesol wrote:
>>> I have tried numerous times to install this update...and it's one that
>>> says
>>> it's important...but it fails every time. And the update icon will not
>>> leave
>>> my taskbar because it hasn't installed the update. I tried to
>>> troubleshoot
>>> it...and still get the same thing happening. Anyone have a solution?

#5 (**permalink**) 08-25-2008

Yes thank you. The manual download worked.

Myskesol

"PA Bear [MS MVP]" wrote:

> 0x80070490 E_PROP_ID_UNSUPPORTED
> Permission denied / [Problem initializing or using session variables] or
> Element not found
>
> If you temporarily disable Norton AntiVirus *and* disable the Norton
> Firewall *and then* enable the Windows Firewall, will the update install?
>
> Can you download & install it manually? => Download the installer from
> http://www.microsoft.com/downloads/d...7-9686983976FD,
> SAVE it to your desktop, do not RUN it | Right-click on the saved file | Run
> as Administrator | OK.
>
> Are you sure this is the only update that's failing or has failed to
> install?
>
> => Look in:
>
> â€¢ Start | Settings | Control Panel | Programs and Features |
> Installed Updates; or
>
> â€¢ Windows Update | View update history
>
> Windows Update tutorial:
> http://www.bleepingcomputer.com/tuto...torial140.html
>
> View Update History screenshot:
> http://www.pcmag.com/slideshow_viewe...8&po=59,00.asp
>
> ==========================
>
> Are you sure you're not running Vista SP1?
>
> Do you use a "Registry cleaner"?
>
> Is your Norton Internet Security subscription current?
>
> Are you having *any* other problems with this machine (e.g., redirected
> Searches or webpages; "Page cannot be displayed" errors; cannot manually
> update Norton AntiVirus)?
>
> Read what MS Support suggested for another sufferer (didn't help this poster
> though):
> http://groups.google.com/group/micro...635d514dcc0770
>
> Unfortunately, every other poster here who's run into this error ended up
> having to do an "inplace upgrade" (reinstall) of Vista to resolve the
> problem.
>
> FWIW, I would NOT be running a Norton application on a Vista machine or any
> other machine.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Myskesol wrote:
> > Oh sorry thought I had it there.
> > I'm running Windows Vista
> > With Intel Pentium Dual Core Processor E2140
> > 1024 MB Memory
> > 250GB Hard Drive
> > Update for Windows Vista (KB951072)
> > Also have Nortons Internet Security 2008
> >
> > Hope this helps! It's all I could find!
> >
> > "PA Bear [MS MVP]" wrote:
> >> What update?
> >>
> >> Please state your full Windows version (e.g., Vista SP1; WinXP SP3).
> >>
> >> What anti-virus application or security suite is installed? What
> >> anti-spyware applications (other than Defender)? What third-party
> >> firewall
> >> (if any)?
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >>
> >> Myskesol wrote:
> >>> I have tried numerous times to install this update...and it's one that
> >>> says
> >>> it's important...but it fails every time. And the update icon will not
> >>> leave
> >>> my taskbar because it hasn't installed the update. I tried to
> >>> troubleshoot
> >>> it...and still get the same thing happening. Anyone have a solution?
>
>

#6 (**permalink**) 08-25-2008

You're welcome and thanks for your feedback.

Repost:
> FWIW, I would NOT be running a Norton application on a Vista machine or
> any
> other machine.

I'd bet $10 that Norton was the cause of the problem.

Myskesol wrote:
> Yes thank you. The manual download worked.
>
> Myskesol
>
> "PA Bear [MS MVP]" wrote:
>
>> 0x80070490 E_PROP_ID_UNSUPPORTED
>> Permission denied / [Problem initializing or using session variables] or
>> Element not found
>>
>> If you temporarily disable Norton AntiVirus *and* disable the Norton
>> Firewall *and then* enable the Windows Firewall, will the update install?
>>
>> Can you download & install it manually? => Download the installer from
>> http://www.microsoft.com/downloads/d...7-9686983976FD,
>> SAVE it to your desktop, do not RUN it | Right-click on the saved file |
>> Run as Administrator | OK.
>>
>> Are you sure this is the only update that's failing or has failed to
>> install?
>>
>> => Look in:
>>
>> â€¢ Start | Settings | Control Panel | Programs and Features |
>> Installed Updates; or
>>
>> â€¢ Windows Update | View update history
>>
>> Windows Update tutorial:
>> http://www.bleepingcomputer.com/tuto...torial140.html
>>
>> View Update History screenshot:
>> http://www.pcmag.com/slideshow_viewe...8&po=59,00.asp
>>
>> ==========================
>>
>> Are you sure you're not running Vista SP1?
>>
>> Do you use a "Registry cleaner"?
>>
>> Is your Norton Internet Security subscription current?
>>
>> Are you having *any* other problems with this machine (e.g., redirected
>> Searches or webpages; "Page cannot be displayed" errors; cannot manually
>> update Norton AntiVirus)?
>>
>> Read what MS Support suggested for another sufferer (didn't help this
>> poster though):
>> http://groups.google.com/group/micro...635d514dcc0770
>>
>> Unfortunately, every other poster here who's run into this error ended up
>> having to do an "inplace upgrade" (reinstall) of Vista to resolve the
>> problem.
>>
>> FWIW, I would NOT be running a Norton application on a Vista machine or
>> any
>> other machine.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> Myskesol wrote:
>>> Oh sorry thought I had it there.
>>> I'm running Windows Vista
>>> With Intel Pentium Dual Core Processor E2140
>>> 1024 MB Memory
>>> 250GB Hard Drive
>>> Update for Windows Vista (KB951072)
>>> Also have Nortons Internet Security 2008
>>>
>>> Hope this helps! It's all I could find!
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> What update?
>>>>
>>>> Please state your full Windows version (e.g., Vista SP1; WinXP SP3).
>>>>
>>>> What anti-virus application or security suite is installed? What
>>>> anti-spyware applications (other than Defender)? What third-party
>>>> firewall
>>>> (if any)?
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>>
>>>> Myskesol wrote:
>>>>> I have tried numerous times to install this update...and it's one that
>>>>> says
>>>>> it's important...but it fails every time. And the update icon will not
>>>>> leave
>>>>> my taskbar because it hasn't installed the update. I tried to
>>>>> troubleshoot
>>>>> it...and still get the same thing happening. Anyone have a solution?

Windows Update Failing (Code:80070490)

microsoft.public.windowsupdate