Security update for microsoft office powerpoint viewer 2003 (KB949

I followed this recommendation and it resolved the problem.
Thanks

"PA Bear [MS MVP]" wrote:

> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB123456).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
> JRBrown wrote:
> > Update failed showing Error code 0x4397 Tried 3 times same error
>
>

Comment at the bottom.

"focusteve" <focusteve@discussions.microsoft.com> wrote in message
news:6D700329-E848-4024-801F-B024E7291C2B@microsoft.com...
> go to the ms download center and download 2007
>
> http://www.microsoft.com/downloads/d...DisplayLang=en
>
> solved the problem for me ;-)
>
> "Bob" wrote:
>
>> I am experiencing the same probelm with the same error code.
>> I have tried to install the upadate at least 10 times.
>> I gone to the cotnrol panel and to add/remove programs and deleted the
>> failed updates and this does not solve the probelm either.
>>
>> "JRBrown" wrote:
>>
>> > Update failed showing Error code 0x4397 Tried 3 times same error

Downloaded and updated PowerPoint viewer 2007 per your recommendation and
the security update notification stopped. Now to check if any of my *.pps
files can be displayed properly (and I'm betting then can!)

Thanks a million for the heads-up, Focusteve. From all the trouble
indications associated with this most recent MS update I'd say that we can
expect a bunch of corrective updates to follow.

Ken Bland

By installing that download it made the update unnecessary and the
notification went away. Thanks very much for the help. This Vista thing has
been a nightmare, A NIGHTMARE (!) since I bought my PC in Oct. of last year
and most problems like this have lingered for days and have taken hours to
resolve. Thanks to you this was one of the easiest.

"focusteve" wrote:

> go to the ms download center and download 2007
>
> http://www.microsoft.com/downloads/d...DisplayLang=en
>
> solved the problem for me ;-)
>
> "Bob" wrote:
>
> > I am experiencing the same probelm with the same error code.
> > I have tried to install the upadate at least 10 times.
> > I gone to the cotnrol panel and to add/remove programs and deleted the
> > failed updates and this does not solve the probelm either.
> >
> > "JRBrown" wrote:
> >
> > > Update failed showing Error code 0x4397 Tried 3 times same error

Thank-you solved the problem for error code 0x4397
harry.pep

"focusteve" wrote:

> go to the ms download center and download 2007
>
> http://www.microsoft.com/downloads/d...DisplayLang=en
>
> solved the problem for me ;-)
>
> "Bob" wrote:
>
> > I am experiencing the same probelm with the same error code.
> > I have tried to install the upadate at least 10 times.
> > I gone to the cotnrol panel and to add/remove programs and deleted the
> > failed updates and this does not solve the probelm either.
> >
> > "JRBrown" wrote:
> >
> > > Update failed showing Error code 0x4397 Tried 3 times same error

Okay, the support from Microsoft indicated the exact same thing as the
others, download and install the 2007 viewer.

Unfortunately, this didn't fix my issue.

Although, it piqued my curiousity and I looked in the "Add or Remove
Programs" list of programs and Lo and Behold, there were both programs listed
as installed. Both the 2003 AND the 2007 viewer.

When I attempted an uninstall of the 2003 viewer this time, it failed
indicating it couldn't find the *.msi file that was associated with it.

I used the Windows Install Cleanup Utility and removed the 2003 viewer from
the list.

Problem solved. Windows update no longer requires the security update.

Hope this helps,
-Ben




"bofrights" wrote:

> I have a similar issue, and I've opened up a support incident from the site
> given.
>
> I will post back with results...
>
> Thanks!
>
>
> "PA Bear [MS MVP]" wrote:
>
> > Repost:
> > > Start a free Windows Update support incident request:
> > > https://support.microsoft.com/oas/de...spx?gprid=6527
> >
> > R. Meijn wrote:
> > > Hi,
> > >
> > > just for the record, but I am experiencing exactly the same error (0x4397)
> > > when trying to install update KB949041 from Microsoft Update; also tried
> > > it
> > > several times.
> > > Reinstalling PowerPoint2003 Viewer does not help.
> > > Also applying installation of the full update
> > > (office2003-kb949041-fullfile-x86-en-us.exe) fails with the message "The
> > > installation of package failed".
> > > Any suggestions?
> > >
> > >
> > >> Start a free Windows Update support incident request:
> > >> https://support.microsoft.com/oas/de...spx?gprid=6527
> > >>
> > >> Support for Windows Update:
> > >> http://support.microsoft.com/gp/wusupport
> > >>
> > >> For home users, no-charge support is available by calling 1-866-PCSAFETY
> > >> in
> > >> the United States and in Canada or by contacting your local Microsoft
> > >> subsidiary. There is no-charge for support calls that are associated
> > >> with
> > >> security updates. When you call, clearly state that your problem is
> > >> related to a Security Update and cite the update's KB number (e.g.,
> > >> KB123456).
> > >>
> > >> For more information about how to contact your local Microsoft subsidiary
> > >> for security update support issues, visit the International Support Web
> > >> site: http://support.microsoft.com/common/international.aspx
> > >>
> > >> For enterprise customers, support for security updates is available
> > >> through
> > >> your usual support contacts.
> > >> --
> > >> ~Robear Dyer (PA Bear)
> > >> MS MVP-Windows (IE, OE, Security, Shell/User)
> > >> AumHa VSOP & Admin; DTS-L.net
> > >>
> > >> JRBrown wrote:
> > >>> Update failed showing Error code 0x4397 Tried 3 times same error
> >
> >

It also solved the problem for me also....

"focusteve" wrote:

> go to the ms download center and download 2007
>
> http://www.microsoft.com/downloads/d...DisplayLang=en
>
> solved the problem for me ;-)
>
> "Bob" wrote:
>
> > I am experiencing the same probelm with the same error code.
> > I have tried to install the upadate at least 10 times.
> > I gone to the cotnrol panel and to add/remove programs and deleted the
> > failed updates and this does not solve the probelm either.
> >
> > "JRBrown" wrote:
> >
> > > Update failed showing Error code 0x4397 Tried 3 times same error

This solved the problem for me too.

"Ken E." wrote:

> It also solved the problem for me also....
>
> "focusteve" wrote:
>
> > go to the ms download center and download 2007
> >
> > http://www.microsoft.com/downloads/d...DisplayLang=en
> >
> > solved the problem for me ;-)
> >
> > "Bob" wrote:
> >
> > > I am experiencing the same probelm with the same error code.
> > > I have tried to install the upadate at least 10 times.
> > > I gone to the cotnrol panel and to add/remove programs and deleted the
> > > failed updates and this does not solve the probelm either.
> > >
> > > "JRBrown" wrote:
> > >
> > > > Update failed showing Error code 0x4397 Tried 3 times same error

Thanks bofrights, this was a big help. After reading this I observed that I
had the 2003 viewer, but not the 2007. I installed the 2007 viewer with the
idea that I would then uninstall the 2003 viewer and that should make the
problem go away. However, when I installed the 2007 viewer, it took out
2003. I then ran Windows update again and got a bunch of updates for 2007
which all installed without incident. Problem solved. My laptop runs on XP.
Hope this is helpful to someone else.

HRWookie

"bofrights" wrote:

> Okay, the support from Microsoft indicated the exact same thing as the
> others, download and install the 2007 viewer.
>
> Unfortunately, this didn't fix my issue.
>
> Although, it piqued my curiousity and I looked in the "Add or Remove
> Programs" list of programs and Lo and Behold, there were both programs listed
> as installed. Both the 2003 AND the 2007 viewer.
>
> When I attempted an uninstall of the 2003 viewer this time, it failed
> indicating it couldn't find the *.msi file that was associated with it.
>
> I used the Windows Install Cleanup Utility and removed the 2003 viewer from
> the list.
>
> Problem solved. Windows update no longer requires the security update.
>
> Hope this helps,
> -Ben
>
>
>
>
> "bofrights" wrote:
>
> > I have a similar issue, and I've opened up a support incident from the site
> > given.
> >
> > I will post back with results...
> >
> > Thanks!
> >
> >
> > "PA Bear [MS MVP]" wrote:
> >
> > > Repost:
> > > > Start a free Windows Update support incident request:
> > > > https://support.microsoft.com/oas/de...spx?gprid=6527
> > >
> > > R. Meijn wrote:
> > > > Hi,
> > > >
> > > > just for the record, but I am experiencing exactly the same error (0x4397)
> > > > when trying to install update KB949041 from Microsoft Update; also tried
> > > > it
> > > > several times.
> > > > Reinstalling PowerPoint2003 Viewer does not help.
> > > > Also applying installation of the full update
> > > > (office2003-kb949041-fullfile-x86-en-us.exe) fails with the message "The
> > > > installation of package failed".
> > > > Any suggestions?
> > > >
> > > >
> > > >> Start a free Windows Update support incident request:
> > > >> https://support.microsoft.com/oas/de...spx?gprid=6527
> > > >>
> > > >> Support for Windows Update:
> > > >> http://support.microsoft.com/gp/wusupport
> > > >>
> > > >> For home users, no-charge support is available by calling 1-866-PCSAFETY
> > > >> in
> > > >> the United States and in Canada or by contacting your local Microsoft
> > > >> subsidiary. There is no-charge for support calls that are associated
> > > >> with
> > > >> security updates. When you call, clearly state that your problem is
> > > >> related to a Security Update and cite the update's KB number (e.g.,
> > > >> KB123456).
> > > >>
> > > >> For more information about how to contact your local Microsoft subsidiary
> > > >> for security update support issues, visit the International Support Web
> > > >> site: http://support.microsoft.com/common/international.aspx
> > > >>
> > > >> For enterprise customers, support for security updates is available
> > > >> through
> > > >> your usual support contacts.
> > > >> --
> > > >> ~Robear Dyer (PA Bear)
> > > >> MS MVP-Windows (IE, OE, Security, Shell/User)
> > > >> AumHa VSOP & Admin; DTS-L.net
> > > >>
> > > >> JRBrown wrote:
> > > >>> Update failed showing Error code 0x4397 Tried 3 times same error
> > >
> > >