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Vista Authentication

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  #1 (permalink)  
Old 07-22-2008
Rolly
 

Posts: n/a
Vista Authentication
I have a new laptop purchaced at best buy and when it runs the genuine
authenticator it tells me that my licence on the laptop is not valid so i
can't update vista.

its a toshiba satilite laptop and i payed big money i can't see that it
would be a bad copy of vista on it but i can't even start the tool with a cmd
prompt i get a error 5

Plz help me


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  #2 (permalink)  
Old 07-22-2008
Carey Frisch [MVP]
 

Posts: n/a
Re: Vista Authentication
Please follow this troubleshooting procedure:

1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

3. Next, visit the following website and create a post in the "WGA Validation Problems" forum
and paste the results of the WGA Diagnostic Data in a detailed post.
http://forums.microsoft.com/Genuine/...aspx?SiteID=25

4. A WGA troubleshooting spe******t will analyze the data and recommend an appropriate solution.


--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows Vista Enthusiast

---------------------------------------------------------------

"Rolly" <Rolly@discussions.microsoft.com> wrote in message news:89C1E5EC-EB3E-470C-A4B0-921757245095@microsoft.com...
I have a new laptop purchaced at best buy and when it runs the genuine
authenticator it tells me that my licence on the laptop is not valid so i
can't update vista.

its a toshiba satilite laptop and i payed big money i can't see that it
would be a bad copy of vista on it but i can't even start the tool with a cmd
prompt i get a error 5

Plz help me


Reply With Quote
  #3 (permalink)  
Old 07-22-2008
olemanbuddy
 

Posts: n/a
Re: Vista Authentication
Call you computer supplier or manufacturing. It is possable they may have
the wrong serial # on it, I have seen it happen. They most likely have a
help system.
"Rolly" <Rolly@discussions.microsoft.com> wrote in message
news:89C1E5EC-EB3E-470C-A4B0-921757245095@microsoft.com...
>I have a new laptop purchaced at best buy and when it runs the genuine
> authenticator it tells me that my licence on the laptop is not valid so i
> can't update vista.
>
> its a toshiba satilite laptop and i payed big money i can't see that it
> would be a bad copy of vista on it but i can't even start the tool with a
> cmd
> prompt i get a error 5
>
> Plz help me
>
>


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