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TEST RESULTS : Shutdwn FATAL: WUCheckForUpdatesAtShutdown failed, hr=80240FFF

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 07-22-2008
BeeGee
 

Posts: n/a
TEST RESULTS : Shutdwn FATAL: WUCheckForUpdatesAtShutdown failed, hr=80240FFF
Given the replies from PA Bear and another MVP, I felt compelled to clarify
the conditions surrounding the WindowsUpdate Log file errors that I am
receiving without visiting the Microsoft Windows Update Website.

Accordingly, I conducted the following TESTS, including the CONDITIONS
associated with each test, and the recorded (apparent) FATAL error(s) that
appear in my WindowsUpdate.log file as follows . . .

TEST #1 CONDITIONS
Windows Services . . .
- Automatic Updates, Disabled (stopped)
- Background Intelligent Transfer Service, Disabled (stopped)

'Event Viewer' log, 'Application' and 'System' directories - no warnings or
errors (and prior to rebooting, both are cleared)

'System Properties' under 'Automatic Updates' . . .
- 'Turn off Automatic Updates' selected, then clearing the log and
rebooting, WindowsUpdate.log file records the following . . .

2008-07-22 05:32:08:921 1016 408 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2008-07-22 05:32:08:921 1016 408 Misc = Process: C:\WINDOWS\Explorer.EXE
2008-07-22 05:32:08:921 1016 408 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-07-22 05:32:08:921 1016 408 Shutdwn Install at shutdown: no updates to
install
2008-07-22 05:32:08:921 1016 408 Shutdwn FATAL: WUCheckForUpdatesAtShutdown
failed, hr=80240FFF
2008-07-22 05:32:14:312 424 648 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2008-07-22 05:32:14:312 424 648 Misc = Process:
\??\C:\WINDOWS\system32\winlogon.exe
2008-07-22 05:32:14:312 424 648 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-07-22 05:32:14:312 424 648 Shutdwn FATAL: WUAutoUpdateAtShutdown
failed, hr=80240FFF

TEST #2 CONDITIONS
Windows Services . . .
- Automatic Updates, Automatic (started)
- Background Intelligent Transfer Service, Automatic (started)

'Event Viewer' log, 'Application' and 'System' directories - no warnings or
errors (and prior to rebooting, both are cleared)

'System Properties' under 'Automatic Updates' . . .
- 'Turn off Automatic Updates' selected, then clearing the log and
rebooting, WindowsUpdate.log file records the following . . .

2008-07-22 05:20:00:281 1012 404 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2008-07-22 05:20:00:281 1012 404 Misc = Process: C:\WINDOWS\Explorer.EXE
2008-07-22 05:20:00:281 1012 404 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-07-22 05:20:00:281 1012 404 Shutdwn Install at shutdown: no updates to
install
2008-07-22 05:20:00:281 1012 404 Shutdwn FATAL: WUCheckForUpdatesAtShutdown
failed, hr=8024A000
2008-07-22 05:20:11:062 1012 404 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2008-07-22 05:20:11:062 1012 404 Misc = Process: C:\WINDOWS\Explorer.EXE
2008-07-22 05:20:11:062 1012 404 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-07-22 05:20:11:062 1012 404 Shutdwn Install at shutdown: no updates to
install
2008-07-22 05:20:11:062 1012 404 Shutdwn FATAL: WUCheckForUpdatesAtShutdown
failed, hr=8024A000
2008-07-22 05:20:16:812 424 184 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2008-07-22 05:20:16:812 424 184 Misc = Process:
\??\C:\WINDOWS\system32\winlogon.exe
2008-07-22 05:20:16:812 424 184 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-07-22 05:20:16:812 424 184 Shutdwn FATAL: WUAutoUpdateAtShutdown
failed, hr=8024A000
2008-07-22 05:20:18:125 784 534 AU ########### AU: Uninitializing
Automatic Updates ###########
2008-07-22 05:20:18:218 784 534 Service *********
2008-07-22 05:20:18:218 784 534 Service ** END ** Service: Service exit
[Exit code = 0x240001]
2008-07-22 05:20:18:218 784 534 Service *************
2008-07-22 05:20:49:031 812 598 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2008-07-22 05:20:49:031 812 598 Misc = Process:
C:\WINDOWS\System32\svchost.exe
2008-07-22 05:20:49:031 812 598 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-07-22 05:20:49:031 812 598 Service *************
2008-07-22 05:20:49:031 812 598 Service ** START ** Service: Service
startup
2008-07-22 05:20:49:031 812 598 Service *********
2008-07-22 05:20:49:046 812 598 Agent * WU client version 7.0.6000.381
2008-07-22 05:20:49:046 812 598 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2008-07-22 05:20:49:046 812 598 Agent * Access type: No proxy
2008-07-22 05:20:49:046 812 598 Agent * Network state: Disconnected

TEST #3 CONDITIONS
Windows Services . . .
- Automatic Updates, Automatic (started)
- Background Intelligent Transfer Service, Automatic (started)

'Event Viewer' log, 'Application' and 'System' directories - no warnings or
errors (and prior to rebooting, both are cleared)

'System Properties' under 'Automatic Updates' . . .
- 'Notify me but don't automatically download or install them' selected,
then clearing the log and rebooting, WindowsUpdate.log file records the

following . . .

2008-07-22 05:23:41:609 812 368 AU AU found 0 updates for install at
shutdown
2008-07-22 05:23:41:640 1008 400 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2008-07-22 05:23:41:640 1008 400 Misc = Process: C:\WINDOWS\Explorer.EXE
2008-07-22 05:23:41:640 1008 400 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-07-22 05:23:41:640 1008 400 Shutdwn Install at shutdown: no updates to
install
2008-07-22 05:23:48:984 812 598 AU ########### AU: Uninitializing
Automatic Updates ###########
2008-07-22 05:23:49:015 812 598 Service *********
2008-07-22 05:23:49:015 812 598 Service ** END ** Service: Service exit
[Exit code = 0x240001]
2008-07-22 05:23:49:015 812 598 Service *************
2008-07-22 05:24:19:000 788 538 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2008-07-22 05:24:19:000 788 538 Misc = Process:
C:\WINDOWS\System32\svchost.exe
2008-07-22 05:24:19:000 788 538 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-07-22 05:24:19:000 788 538 Service *************
2008-07-22 05:24:19:000 788 538 Service ** START ** Service: Service
startup
2008-07-22 05:24:19:000 788 538 Service *********
2008-07-22 05:24:19:000 788 538 Agent * WU client version 7.0.6000.381
2008-07-22 05:24:19:015 788 538 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2008-07-22 05:24:19:015 788 538 Agent * Access type: No proxy
2008-07-22 05:24:19:015 788 538 Agent * Network state: Disconnected

TEST #4 CONDITIONS
Windows Services . . .
- Automatic Updates, Automatic (started)
- Background Intelligent Transfer Service, Automatic (started)

'Event Viewer' log, 'Application' and 'System' directories - no warnings or
errors (and prior to rebooting, both are cleared)

'System Properties' under 'Automatic Updates' . . .
- 'Automatic [recommended]' selected, then clearing the log and rebooting,
WindowsUpdate.log file records the following . . .

2008-07-22 05:25:23:875 788 4dc AU AU found 0 updates for install at
shutdown
2008-07-22 05:25:23:906 1016 40c Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2008-07-22 05:25:23:906 1016 40c Misc = Process: C:\WINDOWS\Explorer.EXE
2008-07-22 05:25:23:906 1016 40c Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-07-22 05:25:23:906 1016 40c Shutdwn Install at shutdown: no updates to
install
2008-07-22 05:25:31:031 788 538 AU ########### AU: Uninitializing
Automatic Updates ###########
2008-07-22 05:25:31:140 788 538 Service *********
2008-07-22 05:25:31:140 788 538 Service ** END ** Service: Service exit
[Exit code = 0x240001]
2008-07-22 05:25:31:140 788 538 Service *************
2008-07-22 05:26:02:062 788 53c Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2008-07-22 05:26:02:062 788 53c Misc = Process:
C:\WINDOWS\System32\svchost.exe
2008-07-22 05:26:02:062 788 53c Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-07-22 05:26:02:062 788 53c Service *************
2008-07-22 05:26:02:062 788 53c Service ** START ** Service: Service
startup
2008-07-22 05:26:02:062 788 53c Service *********
2008-07-22 05:26:02:078 788 53c Agent * WU client version 7.0.6000.381
2008-07-22 05:26:02:078 788 53c Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2008-07-22 05:26:02:093 788 53c Agent * Access type: No proxy
2008-07-22 05:26:02:093 788 53c Agent * Network state: Disconnected

In addition to the above CONDITIONS, I have Windows Firewall is set to
Automatic (started), and do not have any anti-virus program(s) running, and
as a 56K dial-up, home PC, no network, single user, my Windows XP SP2
services are set as follows:

AUTOMATIC
> Cryptographic Services
> DCOM Server Process Launcher
> Event Log
> Plug and Play
> Print Spooler
> Protected Storage
> Remote Procedure Call (RPC)
> Security Accounts Manager
> Security Center
> Server
> Shell Hardware Detection
> System Event Notification
> Task Scheduler
> User Profile Hive Cleanup
> Windows Audio
> Windows Firewall/Internet Connection Sharing (ICS)
> Windows Management Instrumentation


DISABLED
> Alerter
> Automatic Updates
> Background Intelligent Transfer Service
> Clipbook
> Computer Browser
> DHCP Client
> DNS Client
> Error Reporting Service
> Fast User Switching Compatibility
> Human Interface Device Access
> IMAPI CD-Burning COM Service (use Nero)
> Indexing Service
> IPSEC Services
> Messenger
> Net Logon
> NetMeeting Remote Desktop Sharing
> Network DDE
> Network DDE DSDM
> Performance Logs and Alerts [ - - disabled Performance Counters via
> Extensible Counter Tool - - ]
> Portable Media Serial Number Service
> QoS RSVP
> Remote Access Auto Connection Manager
> Remote Desktop Help Session Manager
> Routing and Remote Access
> Secondary Logon
> Smart Card
> SSDP Discovery Service
> System Restore Service
> TCP/IP NetBIOS Helper
> Terminal Services
> Themes
> Uninterruptible Power Supply
> Universal Plug and Play Device Host
> WebClient
> Windows Time
> Wireless Zero Configuration


MANUAL
>.NET Runtime Optimization Service V2.0.5.0727_X86
> Application Layer Gateway Service
> ASP.NET State Service
> COM+ Event System
> COM+ System Application
> Distributed Link Tracking Client
> Distributed Transaction Coordinator
> Help and Support
> HTTP SSL
> Logical Disk Manager
> Logical Disk Manager Administration Service
> MS Software Shadow Copy Provider
> Network Connections
> Network Location Awareness (NLA)
> Network Provisioning Service
> NT LM Security Support Provider
> Remote Access Connection Manager
> Remote Procedure Call (RPC) Locator
> Removable Storage
> Telephony
> Volume Shadow Copy
> Windows Image Acquisition (WIA)
> Windows Installer
> Windows User Mode Driver Framework
> WMI Performance Adapter
> Workstation


Does ANYONE know how to correct or eliminate the (apparent) errors from
happening - as recorded in the WindowsUpdate.log file?

Many thanks,

Brianna )



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  #2 (permalink)  
Old 07-23-2008
Harry Johnston [MVP]
 

Posts: n/a
Re: TEST RESULTS : Shutdwn FATAL: WUCheckForUpdatesAtShutdown failed,hr=80240FFF
BeeGee wrote:

> Accordingly, I conducted the following TESTS, including the CONDITIONS
> associated with each test, and the recorded (apparent) FATAL error(s) that
> appear in my WindowsUpdate.log file as follows . . .


> 2008-07-22 05:32:08:921 1016 408 Shutdwn Install at shutdown: no updates to
> install
> 2008-07-22 05:32:08:921 1016 408 Shutdwn FATAL: WUCheckForUpdatesAtShutdown
> failed, hr=80240FFF


These messages are normal. All it means is that it can't install updates,
because there aren't any. Just ignore them.

Harry.
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