It's always best to begin a new thread about /your/ problems, Sue.
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number.
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Sue wrote:
> What I was referring to is the clearing of the files as described by
> tauradrain MVP. The Update appears to bei=ginand progress properly but
> then
> the error code 8e5e03fa for just the junk mail filter. The malicious
> software removal tool appears to install corrrectly but shows up again and
> again in the available update. This is very frustrating especially on
> dialup. I even downloaded and installede the update manually and no luck.
> Thanks for any help you can give,
>
> "PA Bear [MS MVP]" wrote:
>
>> Did what? To whom are you replying, Sue?
>>
>> Sue wrote:
>>> Hi, I did this and when I started Update again it was blank. It went
>>> through its check and noted that i needed the same two updates kb890830
>>> and
>>> KB905866. It took FOREVER - I am on dialup.
>>>
>>> The software appeared to download properly but wouod not install the
>>> junk
>>> mail filter. Cheked update again and the same two are still available.
>>>
>>> What can i do now. On dialup it is time comsuming to look for solutions
>>> and
>>> to wait and wait for pages to load and downloads.