Bugsy wrote:
> I picked up my computer from the shop a few days ago after a
> re-build of the OS system (XP Home). While in the shop I let them
> install Norton AntiVirus 2008 and Webroot SpySweeper, but nothing
> else.
> Now that I am at home, I keep getting the message that updates are
> ready for my computer. I instruct it to download and install
> (Express Install) the updates.
>
> A few seconds later, I get the message that:
>
> Security Update for Microsoft XML Core Services 4.0 Service Pack 2
> (KB936181)
>
> Security Update for Windows XP (KB951748)
>
> Windows Malicious Software Removal Tool - July 2008 (KB890830)
>
> Update for Windows XP (KB951978)
>
> Cumulative Security Update for Internet Explorer 7 for Windows XP
> (KB950759)
> cannot be installed.
>
> I thought that either NAV or Spy Sweeper were blocking it. I
> turned off SpySweeper (but can't figure out HOW to turn off NAV)
> and tried again (actually tried six times) with the same results.
>
> Don't I need these updates? And if so, what are some suggestion for
> resolving the problem.
As many will tell you - ignore the title and symptoms listed in the article
referred to. Do method 1 and 2 and see if it fixes your issue whether or
not you repaired anything.
http://support.microsoft.com/kb/943144
Try method 1 and try to update*.
If fails - try method 2 and try to update*.
*try to update:
- Visit
http://windowsupdate.microsoft.com/
- If it asks you to install anything before you see a selection of "Custom"
or "Express" - do so.
- Once you see the "Custom" or "Express" selection, choose "Custom".
- Scan for updates.
- When it lists what it finds - install the critical ones.
- You are generally safe doing the Optional Software Updates. I suggest
avoiding the Optional Hardware Updates completely.
--
Shenan Stanley
MS-MVP
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