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Windows updates will not install

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 07-14-2008
Bugsy
 

Posts: n/a
Windows updates will not install
I picked up my computer from the shop a few days ago after a re-build of the
OS system (XP Home). While in the shop I let them install Norton AntiVirus
2008 and Webroot SpySweeper, but nothing else.

Now that I am at home, I keep getting the message that updates are ready for
my computer. I instruct it to download and install (Express Install) the
updates.

A few seconds later, I get the message that:

Security Update for Microsoft XML Core Services 4.0 Service Pack 2
(KB936181)

Security Update for Windows XP (KB951748)

Windows Malicious Software Removal Tool - July 2008 (KB890830)

Update for Windows XP (KB951978)

Cumulative Security Update for Internet Explorer 7 for Windows XP (KB950759)

cannot be installed.

I thought that either NAV or Spy Sweeper were blocking it. I turned off
SpySweeper (but can't figure out HOW to turn off NAV) and tried again
(actually tried six times) with the same results.

Don't I need these updates? And if so, what are some suggestion for
resolving the problem.



Thanks in advance.


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  #2 (permalink)  
Old 07-14-2008
Shenan Stanley
 

Posts: n/a
Re: Windows updates will not install
Bugsy wrote:
> I picked up my computer from the shop a few days ago after a
> re-build of the OS system (XP Home). While in the shop I let them
> install Norton AntiVirus 2008 and Webroot SpySweeper, but nothing
> else.
> Now that I am at home, I keep getting the message that updates are
> ready for my computer. I instruct it to download and install
> (Express Install) the updates.
>
> A few seconds later, I get the message that:
>
> Security Update for Microsoft XML Core Services 4.0 Service Pack 2
> (KB936181)
>
> Security Update for Windows XP (KB951748)
>
> Windows Malicious Software Removal Tool - July 2008 (KB890830)
>
> Update for Windows XP (KB951978)
>
> Cumulative Security Update for Internet Explorer 7 for Windows XP
> (KB950759)
> cannot be installed.
>
> I thought that either NAV or Spy Sweeper were blocking it. I
> turned off SpySweeper (but can't figure out HOW to turn off NAV)
> and tried again (actually tried six times) with the same results.
>
> Don't I need these updates? And if so, what are some suggestion for
> resolving the problem.


As many will tell you - ignore the title and symptoms listed in the article
referred to. Do method 1 and 2 and see if it fixes your issue whether or
not you repaired anything.

http://support.microsoft.com/kb/943144
Try method 1 and try to update*.
If fails - try method 2 and try to update*.

*try to update:
- Visit http://windowsupdate.microsoft.com/
- If it asks you to install anything before you see a selection of "Custom"
or "Express" - do so.
- Once you see the "Custom" or "Express" selection, choose "Custom".
- Scan for updates.
- When it lists what it finds - install the critical ones.
- You are generally safe doing the Optional Software Updates. I suggest
avoiding the Optional Hardware Updates completely.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


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  #3 (permalink)  
Old 07-15-2008
Bugsy
 

Posts: n/a
Re: Windows updates will not install
Method 1 worked perfectly, and I'm back in business. Thanks for the help.


"Shenan Stanley" <newshelper@gmail.com> wrote in message
news:OvxWy0c5IHA.1176@TK2MSFTNGP02.phx.gbl...
> Bugsy wrote:
>> I picked up my computer from the shop a few days ago after a
>> re-build of the OS system (XP Home). While in the shop I let them
>> install Norton AntiVirus 2008 and Webroot SpySweeper, but nothing
>> else.
>> Now that I am at home, I keep getting the message that updates are
>> ready for my computer. I instruct it to download and install
>> (Express Install) the updates.
>>
>> A few seconds later, I get the message that:
>>
>> Security Update for Microsoft XML Core Services 4.0 Service Pack 2
>> (KB936181)
>>
>> Security Update for Windows XP (KB951748)
>>
>> Windows Malicious Software Removal Tool - July 2008 (KB890830)
>>
>> Update for Windows XP (KB951978)
>>
>> Cumulative Security Update for Internet Explorer 7 for Windows XP
>> (KB950759)
>> cannot be installed.
>>
>> I thought that either NAV or Spy Sweeper were blocking it. I
>> turned off SpySweeper (but can't figure out HOW to turn off NAV)
>> and tried again (actually tried six times) with the same results.
>>
>> Don't I need these updates? And if so, what are some suggestion for
>> resolving the problem.

>
> As many will tell you - ignore the title and symptoms listed in the
> article
> referred to. Do method 1 and 2 and see if it fixes your issue whether or
> not you repaired anything.
>
> http://support.microsoft.com/kb/943144
> Try method 1 and try to update*.
> If fails - try method 2 and try to update*.
>
> *try to update:
> - Visit http://windowsupdate.microsoft.com/
> - If it asks you to install anything before you see a selection of
> "Custom"
> or "Express" - do so.
> - Once you see the "Custom" or "Express" selection, choose "Custom".
> - Scan for updates.
> - When it lists what it finds - install the critical ones.
> - You are generally safe doing the Optional Software Updates. I suggest
> avoiding the Optional Hardware Updates completely.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>



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