Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
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subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number.
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for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
> Running Windows Vista Home Premium OEM on my Acer Extensa 5420-5687 the
> automatic update initiated on Sunday. After completing the steps to
> installing and rebooting the computer my system failed to start properly.
> After manually restarting the computer I lost keyborad and mouse
> functionality. Use of an external mouse resulted in the ability to restore
> the system back to a saved profile of July 10, 2008. I also noticed that
> every time I start the computer there are three windows updates to
> an install. I have made the decision to disable Automatic Updates to
> this problem in the future.
> Could you please look into this issue?