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Automatic Update for the week of July 6-12, 2008

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 07-14-2008
KD7CAO
 

Posts: n/a
Automatic Update for the week of July 6-12, 2008
Running Windows Vista Home Premium OEM on my Acer Extensa 5420-5687 the
automatic update initiated on Sunday. After completing the steps to
installing and rebooting the computer my system failed to start properly.
After manually restarting the computer I lost keyborad and mouse
functionality. Use of an external mouse resulted in the ability to restore
the system back to a saved profile of July 10, 2008. I also noticed that
every time I start the computer there are three windows updates to download
an install. I have made the decision to disable Automatic Updates to prevent
this problem in the future.

Could you please look into this issue?
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  #2 (permalink)  
Old 07-14-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Automatic Update for the week of July 6-12, 2008
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number.

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

KD7CAO wrote:
> Running Windows Vista Home Premium OEM on my Acer Extensa 5420-5687 the
> automatic update initiated on Sunday. After completing the steps to
> installing and rebooting the computer my system failed to start properly.
> After manually restarting the computer I lost keyborad and mouse
> functionality. Use of an external mouse resulted in the ability to restore
> the system back to a saved profile of July 10, 2008. I also noticed that
> every time I start the computer there are three windows updates to
> download
> an install. I have made the decision to disable Automatic Updates to
> prevent
> this problem in the future.
>
> Could you please look into this issue?


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