june 10th update problem

After installing the Windows XP updates made available on June 10th, 2008,
the following issues have arised. I believe I have installed all updates to
Windows XP to date with no problems until now.

- Sound drivers are no longer recognised


- Device manager is now empty

- Network connections do not work, network connections folder is empty

- Cannot move icons on desktop

- System restore tool does not work


These are the problems I am aware of so far, there may be more I have not
discovered yet. I tried to reinstall windows, but that doesn't work. Any
help is greatly appreciated.

No norton software here!! Forgot to tell this!

"asmdw" wrote:

> After installing the Windows XP updates made available on June 10th, 2008,
> the following issues have arised. I believe I have installed all updates to
> Windows XP to date with no problems until now.
>
> - Sound drivers are no longer recognised
>
>
> - Device manager is now empty
>
> - Network connections do not work, network connections folder is empty
>
> - Cannot move icons on desktop
>
> - System restore tool does not work
>
>
> These are the problems I am aware of so far, there may be more I have not
> discovered yet. I tried to reinstall windows, but that doesn't work. Any
> help is greatly appreciated.
>
>

asmdw wrote:
> After installing the Windows XP updates made available on June
> 10th, 2008, the following issues have arised. I believe I have
> installed all updates to Windows XP to date with no problems until
> now.
>
> - Sound drivers are no longer recognised
> - Device manager is now empty
> - Network connections do not work, network connections folder is
> empty
> - Cannot move icons on desktop
> - System restore tool does not work
>
> These are the problems I am aware of so far, there may be more I
> have not discovered yet. I tried to reinstall windows, but that
> doesn't work. Any help is greatly appreciated.

Given you have no Norton/Symantec products - I believe the updates may have
exposed an existing issue.

- Did you uninstall the updates? (Control Panel --> Add or Remove Programs)
- Did you visit the hardware manufacturer's web page for the sound card in
questin and download/install the latest software drivers?
- When you say, "... I tried to reinstall windows, but that doesn't work
...." - can you be more specific? (What procedure are you speaking of?
- Do you have Windows XP Home, Professional, TabletPC, Media Center (2002 or
2005) or x64?
- Do you have SP3 or SP2?
- For the 'icons on the desktop' issue - is it true for all users and in
Safe Mode?
- For the 'system restore' issue - can you be more specific about, "... does
not work ..."? Have you tried in Safe Mode?
- What AntiVirus software do you use?
- What AntiSpyware software do you use?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Device Manager and Network Connections may be blank after you install Windows XP Service
Pack 3
http://support.microsoft.com/kb/953791
Read even if you haven't updated to SP3

Virus scanning recommendations for computers that are running Windows Server 2003, Windows
2000, or Windows XP
http://support.microsoft.com/kb/822158

Multiple symptoms occur if an antivirus scan occurs while the Wsusscan.cab file is copied
http://support.microsoft.com/kb/900638


--

TaurArian [MVP] 2005-2008 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"asmdw" <asmdw@discussions.microsoft.com> wrote in message
news:0DFC1125-809A-49C1-8D29-D0175651F2CF@microsoft.com...
| After installing the Windows XP updates made available on June 10th, 2008,
| the following issues have arised. I believe I have installed all updates to
| Windows XP to date with no problems until now.
|
| - Sound drivers are no longer recognised
|
|
| - Device manager is now empty
|
| - Network connections do not work, network connections folder is empty
|
| - Cannot move icons on desktop
|
| - System restore tool does not work
|
|
| These are the problems I am aware of so far, there may be more I have not
| discovered yet. I tried to reinstall windows, but that doesn't work. Any
| help is greatly appreciated.
|
|

What updates did you install?

Is WinXP SP3 currently installed? If so, when was it installed and did you
install it via Windows Update or manually?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


asmdw wrote:
> No norton software here!! Forgot to tell this!
>
> "asmdw" wrote:
>
>> After installing the Windows XP updates made available on June 10th,
>> 2008,
>> the following issues have arised. I believe I have installed all updates
>> to
>> Windows XP to date with no problems until now.
>>
>> - Sound drivers are no longer recognised
>>
>>
>> - Device manager is now empty
>>
>> - Network connections do not work, network connections folder is empty
>>
>> - Cannot move icons on desktop
>>
>> - System restore tool does not work
>>
>>
>> These are the problems I am aware of so far, there may be more I have not
>> discovered yet. I tried to reinstall windows, but that doesn't work. Any
>> help is greatly appreciated.

I am running McAfee Virusscan and firewall.
Cannot uninstall any program, so i can't uninstall the updates.
I installed SP3 a few weeks ago, the june 10 update was an automatically
update
I can't install software, so i can't update any drivers, not even in safe
mode.
I didn't install any new hardware, but windows keeps saying i have to
validate my windows xp. But i can't access my network, so i can't update.

Hope this helps...
thanks a lot!!!!
"asmdw" wrote:

> After installing the Windows XP updates made available on June 10th, 2008,
> the following issues have arised. I believe I have installed all updates to
> Windows XP to date with no problems until now.
>
> - Sound drivers are no longer recognised
>
>
> - Device manager is now empty
>
> - Network connections do not work, network connections folder is empty
>
> - Cannot move icons on desktop
>
> - System restore tool does not work
>
>
> These are the problems I am aware of so far, there may be more I have not
> discovered yet. I tried to reinstall windows, but that doesn't work. Any
> help is greatly appreciated.
>
>

asmdw wrote:
> After installing the Windows XP updates made available on June
> 10th, 2008, the following issues have arised. I believe I have
> installed all updates to Windows XP to date with no problems until
> now.
>
> - Sound drivers are no longer recognised
> - Device manager is now empty
> - Network connections do not work, network connections folder is
> empty
> - Cannot move icons on desktop
> - System restore tool does not work
>
> These are the problems I am aware of so far, there may be more I
> have not discovered yet. I tried to reinstall windows, but that
> doesn't work. Any help is greatly appreciated.

Shenan Stanley wrote:
> Given you have no Norton/Symantec products - I believe the updates
> may have exposed an existing issue.
>
> - Did you uninstall the updates? (Control Panel --> Add or Remove
> Programs)
> - Did you visit the hardware manufacturer's web page for the sound
> card in question and download/install the latest software drivers?
> - When you say, "... I tried to reinstall windows, but that doesn't
> work ..." - can you be more specific? (What procedure are you
> speaking of? - Do you have Windows XP Home, Professional, TabletPC,
> Media Center (2002 or 2005) or x64?
> - Do you have SP3 or SP2?
> - For the 'icons on the desktop' issue - is it true for all users
> and in Safe Mode?
> - For the 'system restore' issue - can you be more specific about,
> "... does not work ..."? Have you tried in Safe Mode?
> - What AntiVirus software do you use?
> - What AntiSpyware software do you use?

asmdw wrote:
> I am running McAfee Virusscan and firewall.
>
> Cannot uninstall any program, so i can't uninstall the updates.
>
> I installed SP3 a few weeks ago, the june 10 update was an
> automatically update
>
> I can't install software, so i can't update any drivers, not even
> in safe mode.
>
> I didn't install any new hardware, but windows keeps saying i have
> to validate my windows xp. But i can't access my network, so i
> can't update.

It seems you are still leaving vital information out - although I cannot put
my finger on what.

You first said you 'tried' to "reinstall windows"... But that did not work.
I am unsure what you mean by "doesn't work".

When you 'reinstall[ed] windows', *how* did you do this? From the actual
installation media for Windows XP or some recovery/restoration process where
you pressed a key (or a few) and the computer rebooted and restored your
computer to 'as shipped' state?

After you 'reinstall[ed] windows', did you install the latest hardware
drivers for the hardware in your machine?

Was the device manager, sound card and other issues you reported in *all* in
existence before the "reinstall windows" attempt?

You now say you cannot install or uninstall anything - might I ask why?
What is specifically keeping you from doing this? Are you not the
'administrator' of this machine - is it possibly one owned by whom ever you
work for? Or is there a message that comes up when you try to do this?

You say the computer keeps telling you that you need to 'validate windows' -
is it saying that or "activate"? Have you tried selecting "activate by
telephone"?

Help us help you with the answers to the above questions...

Thanks!

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

And you're replying to whom?
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


asmdw wrote:
> I am running McAfee Virusscan and firewall.
> Cannot uninstall any program, so i can't uninstall the updates.
> I installed SP3 a few weeks ago, the june 10 update was an automatically
> update
> I can't install software, so i can't update any drivers, not even in safe
> mode.
> I didn't install any new hardware, but windows keeps saying i have to
> validate my windows xp. But i can't access my network, so i can't update.
>
> Hope this helps...
> thanks a lot!!!!
> "asmdw" wrote:
>
>> After installing the Windows XP updates made available on June 10th,
>> 2008,
>> the following issues have arised. I believe I have installed all updates
>> to
>> Windows XP to date with no problems until now.
>>
>> - Sound drivers are no longer recognised
>>
>>
>> - Device manager is now empty
>>
>> - Network connections do not work, network connections folder is empty
>>
>> - Cannot move icons on desktop
>>
>> - System restore tool does not work
>>
>>
>> These are the problems I am aware of so far, there may be more I have not
>> discovered yet. I tried to reinstall windows, but that doesn't work. Any
>> help is greatly appreciated.

Is this relevant to your situation?

http://support.microsoft.com/kb/953761
Windows XP SP3-based client computers cannot access the network when some
DHCP information is unavailable

--

--------------------------------
TaurArian [MVP] 2005-2008
Update Services
http://taurarian.mvps.org


"asmdw" wrote:

> I am running McAfee Virusscan and firewall.
> Cannot uninstall any program, so i can't uninstall the updates.
> I installed SP3 a few weeks ago, the june 10 update was an automatically
> update
> I can't install software, so i can't update any drivers, not even in safe
> mode.
> I didn't install any new hardware, but windows keeps saying i have to
> validate my windows xp. But i can't access my network, so i can't update.
>
> Hope this helps...
> thanks a lot!!!!
> "asmdw" wrote:
>
> > After installing the Windows XP updates made available on June 10th, 2008,
> > the following issues have arised. I believe I have installed all updates to
> > Windows XP to date with no problems until now.
> >
> > - Sound drivers are no longer recognised
> >
> >
> > - Device manager is now empty
> >
> > - Network connections do not work, network connections folder is empty
> >
> > - Cannot move icons on desktop
> >
> > - System restore tool does not work
> >
> >
> > These are the problems I am aware of so far, there may be more I have not
> > discovered yet. I tried to reinstall windows, but that doesn't work. Any
> > help is greatly appreciated.
> >
> >

Did format the entire drive. Problem solved. Thanks for al the help. Topic
can be closed.

"asmdw" wrote:

> After installing the Windows XP updates made available on June 10th, 2008,
> the following issues have arised. I believe I have installed all updates to
> Windows XP to date with no problems until now.
>
> - Sound drivers are no longer recognised
>
>
> - Device manager is now empty
>
> - Network connections do not work, network connections folder is empty
>
> - Cannot move icons on desktop
>
> - System restore tool does not work
>
>
> These are the problems I am aware of so far, there may be more I have not
> discovered yet. I tried to reinstall windows, but that doesn't work. Any
> help is greatly appreciated.
>
>