First, go ahead and follow the steps from Mothod 3 of this KB:
You shouldn't need to boot from a CD or anything because you machine does
boot, just get rid of the file and reg key.
Does at least the update message go away?
If it does, then try windowsupdate again.
If it still freezes, run my tool:
and let me know if that doesn't fix it
This posting is provided "AS IS" with no warranties, and confers no rights.
Two weeks ago I bought a new HP laptop. It came with Windows Vista Home
Premium with Service Pack 1 pre-installed.
My problem is that the Windows Update program freezes when it runs. When it
is launched, an Explorer window appears but it remains blank and the
mouse pointer (hourglass) remains visible. Nothing ever happens, I tried
leaving it running overnight. Also, when I shutdown Vista and the computer,
get a message that updates are being processed and that I should not turn
computer off. That screen remains for 30-45 minutes but eventually the
computer shuts down. When I restart, I get a message about an update
happening, step 1 of 3 at 0%. The message disappears within seconds and
before the percentage/step ever changes and then the Welcome screen is
The computer works normally until I shutdown and the whole process starts
Being comfortable with technology (programmer with 20-years experience), I
checked the Knowledgebase and every other source of information that I
find. I tried the following possible solutions, to no avail:
- Temporarily disabled my ZoneAlarm Firewall and Anti-Virus
- Reset Windows security to the default values
- Added the various Windows Update download URLs to the list of authorized
- (Re-)registered the JScript.dll COM server
Can you help?