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Kb947562 issues

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 06-10-2008
Kris
 

Posts: n/a
Kb947562 issues
I recently did a PC restore. After the native operating system it came with,
Windows XP Media Center, was installed I proceeded to upgrade the PC with
Windows Vista Home Edition. Windows Update was unable to download/install
kb947562. Finally, I decided to search for the file myself and install it
directly. Upon re-booting my machine my (Microsoft Desktop Elite) cordless
keyboard and mouse would not work; the system was frozen. I attempted to
remedy the situation by doing a System Restore directly from the Windows
Vista DVD but, unfortunately, no matter to which state I retrieved it to, the
problem remained. Since the computer wouldn't budge, I saw no choice but to
do another PC restore, and now I am afraid of downloading this update to
encounter the same problem. I've yet not reach to the point that I've been
offered the SP1 update through Windows Update. The weird thing is that,
prior to restoring my PC a few days ago, I never encountered this problem
when I first installed Vista over a year ago and, subsequently, applied all
the updates through the update site. The only difference I can see now from
then, is that under Device Manager, I see listed a device named "Microsoft
Away Mode", and I *believe* Intel Quick Resume Technology Driver used to be
listed instead. Any help?
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  #2 (permalink)  
Old 06-10-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Kb947562 issues
> I recently did a PC restore.

Why? Did you format & then reinstall WinXP?

> ...Windows Update was unable to download/install kb947562.


Were there any error messages/codes associated with this failure?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Kris wrote:
> I recently did a PC restore. After the native operating system it came
> with, Windows XP Media Center, was installed I proceeded to upgrade the PC
> with Windows Vista Home Edition. Windows Update was unable to
> download/install kb947562. Finally, I decided to search for the file
> myself and install it directly. Upon re-booting my machine my (Microsoft
> Desktop Elite) cordless keyboard and mouse would not work; the system was
> frozen. I attempted to remedy the situation by doing a System Restore
> directly from the Windows Vista DVD but, unfortunately, no matter to which
> state I retrieved it to, the problem remained. Since the computer
> wouldn't
> budge, I saw no choice but to do another PC restore, and now I am afraid
> of
> downloading this update to encounter the same problem. I've yet not reach
> to the point that I've been offered the SP1 update through Windows Update.
> The weird thing is that, prior to restoring my PC a few days ago, I never
> encountered this problem when I first installed Vista over a year ago and,
> subsequently, applied all the updates through the update site. The only
> difference I can see now from then, is that under Device Manager, I see
> listed a device named "Microsoft Away Mode", and I *believe* Intel Quick
> Resume Technology Driver used to be listed instead. Any help?


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  #3 (permalink)  
Old 06-10-2008
Kris
 

Posts: n/a
Re: Kb947562 issues


"PA Bear [MS MVP]" wrote:

> > I recently did a PC restore.

>
> Why? Did you format & then reinstall WinXP?
>

I encountered issues with my PC that even doing a System Restore couldn't
even solve, so I opted to wipe the drive clean. I formatted and then
installed WinXP.
> > ...Windows Update was unable to download/install kb947562.

>
> Were there any error messages/codes associated with this failure?
>

I can't recall the error code numbers, sorry. Going back to my issue, now
with Windows XP, there is an entry in Device Manager listed as "Unkown
Device", except their aren't any unknown devices (peripherals) on my PC that
are not accounted for. I still insist this has something to do with the
Intel Quick Resume Technology Driver/Microsoft Away Mode issue. If it may
help to track down the location of this "uknown device", the system states
it's located on "Microsoft ACPI-Complaint System". Any further help would be
appreciated!
--
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Kris wrote:
> > I recently did a PC restore. After the native operating system it came
> > with, Windows XP Media Center, was installed I proceeded to upgrade the PC
> > with Windows Vista Home Edition. Windows Update was unable to
> > download/install kb947562. Finally, I decided to search for the file
> > myself and install it directly. Upon re-booting my machine my (Microsoft
> > Desktop Elite) cordless keyboard and mouse would not work; the system was
> > frozen. I attempted to remedy the situation by doing a System Restore
> > directly from the Windows Vista DVD but, unfortunately, no matter to which
> > state I retrieved it to, the problem remained. Since the computer
> > wouldn't
> > budge, I saw no choice but to do another PC restore, and now I am afraid
> > of
> > downloading this update to encounter the same problem. I've yet not reach
> > to the point that I've been offered the SP1 update through Windows Update.
> > The weird thing is that, prior to restoring my PC a few days ago, I never
> > encountered this problem when I first installed Vista over a year ago and,
> > subsequently, applied all the updates through the update site. The only
> > difference I can see now from then, is that under Device Manager, I see
> > listed a device named "Microsoft Away Mode", and I *believe* Intel Quick
> > Resume Technology Driver used to be listed instead. Any help?

>
>

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  #4 (permalink)  
Old 06-10-2008
Kris
 

Posts: n/a
RE: Kb947562 issues
Reflecting further on the Microsoft Away Mode situation, I did a little
research and found out one of its tasks is to "Lock HID and PS/2 input
devices, such as keyboards, mouse devices, and the remote control", so would
this be the reason why my wireless keyboard and mouse were unresponsive after
having applied the patch?


"Kris" wrote:

> I recently did a PC restore. After the native operating system it came with,
> Windows XP Media Center, was installed I proceeded to upgrade the PC with
> Windows Vista Home Edition. Windows Update was unable to download/install
> kb947562. Finally, I decided to search for the file myself and install it
> directly. Upon re-booting my machine my (Microsoft Desktop Elite) cordless
> keyboard and mouse would not work; the system was frozen. I attempted to
> remedy the situation by doing a System Restore directly from the Windows
> Vista DVD but, unfortunately, no matter to which state I retrieved it to, the
> problem remained. Since the computer wouldn't budge, I saw no choice but to
> do another PC restore, and now I am afraid of downloading this update to
> encounter the same problem. I've yet not reach to the point that I've been
> offered the SP1 update through Windows Update. The weird thing is that,
> prior to restoring my PC a few days ago, I never encountered this problem
> when I first installed Vista over a year ago and, subsequently, applied all
> the updates through the update site. The only difference I can see now from
> then, is that under Device Manager, I see listed a device named "Microsoft
> Away Mode", and I *believe* Intel Quick Resume Technology Driver used to be
> listed instead. Any help?

Reply With Quote
  #5 (permalink)  
Old 06-10-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Kb947562 issues
First, a few references:

<QP>
Away mode is a new feature in Windows Vista that is designed for Media
Center computers. When a computer is in away mode, Windows Vista turns off
the display and mutes the analog audio. If you turn away mode off, the
computer goes to sleep after the computer is idle for two minutes.
<snip>
After the computer wakes up, the computer goes back to its previous sleep
state if the computer is idle for a certain time. For example, this behavior
may occur after the computer wakes up to automatically install a Windows
update.
</QP>
Source: http://support.microsoft.com/kb/937556

<QP>
What is Away Mode? Away Mode allows the computer to appear off to the user
while it continues to perform tasks that do not require user input. Such
components can include, but are not limited to: displays, keyboards, mice,
remote controls, and other items deemed to be non-essential. The system
would continue to operate in such a manner so that tasks such as file
downloads and data transfers can continue take place without the need to
power unneeded devices. A Media Center PC can take advantage of this for
unattended television show recordings, or during use of (one or multiple)
Extender devices. At this time, Microsoft's Windows XP Media Center Edition
with Rollup 2 update is the only operating system to take advantage of Away
Mode; however, expect to see this functionality further enhanced in Vista...
[see above]
</QP>
Source:
http://jtsang.blogspot.com/2006/05/a...ia-center.html

Judging solely from the above references, it doesn't sound like Away Mode
would have come into play here, Kris. However, the fact that you upgraded
from Windows XP Media Center to Windows Vista Home Edition (see below)
certainly might.

> I encountered issues with my PC that even doing a System Restore couldn't
> even solve, so I opted to wipe the drive clean. I formatted and then
> installed WinXP.


<QP>
Windows Media Center is available in Windows Vista Home Premium and Windows
Vista Ultimate.
</QP>
Source:
http://www.microsoft.com/windows/pro...footnotes.mspx

Did you upgrade to Vista Home Premium? Had you originally upgraded to Vista
Home (Premium); i.e., *before* you encountered the issues that led you to do
a wipe & reload of WinXP MCE?

In any event & since you're running Vista now, you might be better off
posting about this in a Vista-specific newsgroup:

microsoft.public.windows.vista.administration_acco unts_passwords
microsoft.public.windows.vista.file_management
microsoft.public.windows.vista.games
microsoft.public.windows.vista.general
microsoft.public.windows.vista.hardware_assessment
microsoft.public.windows.vista.hardware_devices
microsoft.public.windows.vista.installation_setup
microsoft.public.windows.vista.mail
microsoft.public.windows.vista.music_pictures_vide o
microsoft.public.windows.vista.networking_sharing
microsoft.public.windows.vista.performance_mainten ance
microsoft.public.windows.vista.print_fax_scan
microsoft.public.windows.vista.security
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Kris wrote:
> Reflecting further on the Microsoft Away Mode situation, I did a little
> research and found out one of its tasks is to "Lock HID and PS/2 input
> devices, such as keyboards, mouse devices, and the remote control", so
> would
> this be the reason why my wireless keyboard and mouse were unresponsive
> after having applied the patch?

<paste>
> I encountered issues with my PC that even doing a System Restore couldn't
> even solve, so I opted to wipe the drive clean. I formatted and then
> installed WinXP.
>
> I can't recall the error code numbers, sorry. Going back to my issue, now
> with Windows XP, there is an entry in Device Manager listed as "Unkown
> Device", except their aren't any unknown devices (peripherals) on my PC
> that
> are not accounted for. I still insist this has something to do with the
> Intel Quick Resume Technology Driver/Microsoft Away Mode issue. If it may
> help to track down the location of this "uknown device", the system states
> it's located on "Microsoft ACPI-Complaint System". Any further help would
> be appreciated!
>
>> PA Bear wrote:
>> Why [did you do a "PC restore"]? Did you format & then reinstall WinXP?
>>
>> Were there any error messages/codes associated with this failure?

</paste>
>> I recently did a PC restore. After the native operating system it came
>> with, Windows XP Media Center, was installed I proceeded to upgrade the
>> PC
>> with Windows Vista Home Edition. Windows Update was unable to
>> download/install kb947562. Finally, I decided to search for the file
>> myself and install it directly. Upon re-booting my machine my (Microsoft
>> Desktop Elite) cordless keyboard and mouse would not work; the system was
>> frozen. I attempted to remedy the situation by doing a System Restore
>> directly from the Windows Vista DVD but, unfortunately, no matter to
>> which
>> state I retrieved it to, the problem remained. Since the computer
>> wouldn't budge, I saw no choice but to do another PC restore, and now I
>> am
>> afraid of downloading this update to encounter the same problem. I've
>> yet
>> not reach to the point that I've been offered the SP1 update through
>> Windows Update. The weird thing is that, prior to restoring my PC a few
>> days ago, I never encountered this problem when I first installed Vista
>> over a year ago and, subsequently, applied all the updates through the
>> update site. The only difference I can see now from then, is that under
>> Device Manager, I see listed a device named "Microsoft Away Mode", and I
>> *believe* Intel Quick Resume Technology Driver used to be listed instead.
>> Any help?


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