I'd address the "spyware" issues first, Victoria.
Unexplained computer behavior may be caused by deceptive software
Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.
Checking for/Help with Hijackware
When all else fails, HijackThis v2.0.2
) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
, or other appropriate forums for review
by an expert in such matters, not here.**
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
> Can someone guide me thru this please. I get various "Cannot copy file"
> one is a ntoskrnl.exe and another is sysrestp.chm. It states "to ensure
> that the location specified below is correct or change it and insert
> "windows XP system file" in the drive you specify. Then in a little window
> it has C:\windows\system32 as an incorrect location, I guess because it
> errors out even when I hit "retry" It gives me the option to update
> these files.. is that a smart idea? As I mentioned I have ran into 2 of
> these everytime I retry the SP3 update. In addition, can anyone suggest
> how I can get rid of this annoying popup that comes from "Uptown Engine"
> and a "Malware" Ad that has downloaded a background that says I'm
> underattack if I don't download their spyware program... These get
> irritating and I can't seem to permantely delete them. Thanks Sooo much
> advance for any assistance I can get.