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WinXP SP3 Update Fails with Access Denied.

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 06-02-2008
David F.
 

Posts: n/a
WinXP SP3 Update Fails with Access Denied.
I used Microsoft update which attempted to install SP3 on XP Pro, but it
failed when the status changed to read something about updating or making
registry changes... About 5 seconds later it said "Access is denied" with
only an ok button; afterwhich it went through the whole uninstall
procedure.

I've run in to problems with other Microsoft software and updates with the
same type of issue. I don't know why or how it happened, but the registry
has several keys that the administrator owns but doesn't have write/update
access to. What I need is for the SP installer to change the registry key
ACL's by itself (or present me with a list of all the keys that need
write/update access (before installing) so I can change them myself).
Since it takes about a half hour to get to that point and another 15 min to
uninstall, I can't try to figure this out one key at a time.

Here's a portion of the log:

2008-06-02 00:40:45:886 7016 1380 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0700) ===========
2008-06-02 00:40:45:886 7016 1380 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-06-02 00:40:45:886 7016 1380 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-06-02 00:40:45:886 7016 1380 Handler :::::::::::::
2008-06-02 00:40:45:886 7016 1380 Handler :: START :: Handler: Windows
Patch Install
2008-06-02 00:40:45:901 7016 1380 Handler :::::::::
2008-06-02 00:40:45:901 7016 1380 Handler : Updates to install = 1
2008-06-02 00:40:45:917 7016 1380 Handler : Installing update
{A18CC936-DA41-421F-9AD9-303D806EC128}.106
2008-06-02 00:40:45:917 7016 1d98 Handler Installing with parameters=-z
/DefaultUninstallNoPrompt /AcceptEulaNoPrompt /DefaultFinishNoPrompt,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\6 5cb51275f131ad95a646f305f973e3a.
2008-06-02 01:08:05:568 7016 1d98 Handler Install completed with 0x80070005.
2008-06-02 01:08:05:583 7016 1380 Handler FATAL: UH: 0x80070005:
InstallOrUninstallThread failed in
CUHWindowsPatchHandler::HandleSingleUpdate
2008-06-02 01:08:05:583 7016 1380 Handler : WARNING: Install completed:
result type = 0x0, installer error = True, error = 0x80070005, disabled
until reboot = Yes, reboot required = No
2008-06-02 01:08:05:583 7016 1380 Handler FATAL: UH: 0x8024200b:
HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
2008-06-02 01:08:05:583 7016 1380 Handler :::::::::
2008-06-02 01:08:05:583 7016 1380 Handler :: END :: Handler: Windows
Patch Install
2008-06-02 01:08:05:583 7016 1380 Handler :::::::::::::
2008-06-02 01:08:07:474 1752 3d4 Agent *********
2008-06-02 01:08:07:474 1752 3d4 Agent ** END ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2008-06-02 01:08:07:474 1752 3d4 Agent *************
2008-06-02 01:08:07:505 7892 24e4 COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-06-02 01:08:07:505 7892 24e4 COMAPI - Install call complete
(succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2008-06-02 01:08:07:505 1752 7dc AU Can not perform non-interactive scan if
AU is interactive-only
2008-06-02 01:08:07:505 7892 24e4 COMAPI - Reboot required = Yes
2008-06-02 01:08:07:505 7892 24e4 COMAPI - WARNING: Exit code =
0x00000000; Call error code = 0x80240022
2008-06-02 01:08:07:505 7892 24e4 COMAPI ---------
2008-06-02 01:08:07:505 7892 24e4 COMAPI -- END -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-06-02 01:08:07:505 7892 24e4 COMAPI -------------
2008-06-02 01:08:11:052 7892 1c7c COMAPI Installation wizard (API) invoking
RebootSystem
2008-06-02 01:08:11:068 7892 1c7c Misc WARNING: SUS Client is rebooting
system.
2008-06-02 01:08:11:958 1752 2e70 Report REPORT EVENT:
{CA7872B6-9A5A-46D1-8011-C7C4346F0CFF} 2008-06-02 01:08:06:958-0700 1 182
101 {60B990A0-6EFA-47BE-8F5A-7DF2C402583E} 105 80070005 MicrosoftUpdate
Failure Content Install Installation Failure: Windows failed to install the
following update with error 0x80070005: Windows XP Service Pack 3
(KB936929).


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  #2 (permalink)  
Old 06-02-2008
Shenan Stanley
 

Posts: n/a
Re: WinXP SP3 Update Fails with Access Denied.
David F. wrote:
> I used Microsoft update which attempted to install SP3 on XP Pro,
> but it failed when the status changed to read something about
> updating or making registry changes... About 5 seconds later it
> said "Access is denied" with only an ok button; afterwhich it went
> through the whole uninstall procedure.
>
> I've run in to problems with other Microsoft software and updates
> with the same type of issue. I don't know why or how it happened,
> but the registry has several keys that the administrator owns but
> doesn't have write/update access to. What I need is for the SP
> installer to change the registry key ACL's by itself (or present me
> with a list of all the keys that need write/update access (before
> installing) so I can change them myself). Since it takes about a half hour
> to get to that point and another
> 15 min to uninstall, I can't try to figure this out one key at a
> time.


<snipped>

Method 3 of this article:
http://support.microsoft.com/kb/949377

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


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  #3 (permalink)  
Old 06-02-2008
Duncan
 

Posts: n/a
Re: WinXP SP3 Update Fails with ACCESS DENIED.
I too had this problem with repeated attempts to Install WinXP SP3

Finally, I resolved the issue by Uninstalling Windows DEFENDER.

Once DEFENDER was removed, followed by a restart. SP3 then installed without
a problem.

I was running both Defender & McAfee. But I think I'll rely on McAfee for my
security now and not bother to reinstall Defender

Hope this helps

Reply With Quote
  #4 (permalink)  
Old 06-02-2008
David F.
 

Posts: n/a
Re: WinXP SP3 Update Fails with Access Denied.
ok, that worked.

"Shenan Stanley" <newshelper@gmail.com> wrote in message
news:OppJRwIxIHA.4560@TK2MSFTNGP03.phx.gbl...
> David F. wrote:
>> I used Microsoft update which attempted to install SP3 on XP Pro,
>> but it failed when the status changed to read something about
>> updating or making registry changes... About 5 seconds later it
>> said "Access is denied" with only an ok button; afterwhich it went
>> through the whole uninstall procedure.
>>
>> I've run in to problems with other Microsoft software and updates
>> with the same type of issue. I don't know why or how it happened,
>> but the registry has several keys that the administrator owns but
>> doesn't have write/update access to. What I need is for the SP
>> installer to change the registry key ACL's by itself (or present me
>> with a list of all the keys that need write/update access (before
>> installing) so I can change them myself). Since it takes about a half
>> hour to get to that point and another
>> 15 min to uninstall, I can't try to figure this out one key at a
>> time.

>
> <snipped>
>
> Method 3 of this article:
> http://support.microsoft.com/kb/949377
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>



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  #5 (permalink)  
Old 06-02-2008
Shenan Stanley
 

Posts: n/a
Re: WinXP SP3 Update Fails with Access Denied.
David F. wrote:
> I used Microsoft update which attempted to install SP3 on XP Pro,
> but it failed when the status changed to read something about
> updating or making registry changes... About 5 seconds later it
> said "Access is denied" with only an ok button; afterwhich it went
> through the whole uninstall procedure.
>
> I've run in to problems with other Microsoft software and updates
> with the same type of issue. I don't know why or how it happened,
> but the registry has several keys that the administrator owns but
> doesn't have write/update access to. What I need is for the SP
> installer to change the registry key ACL's by itself (or present me
> with a list of all the keys that need write/update access (before
> installing) so I can change them myself). Since it takes about a half hour
> to get to that point and another
> 15 min to uninstall, I can't try to figure this out one key at a
> time.


<snipped>

Shenan Stanley wrote:
> Method 3 of this article:
> http://support.microsoft.com/kb/949377


David F. wrote:
> ok, that worked.


Glad to hear it worked out for you.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


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  #6 (permalink)  
Old 06-03-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: WinXP SP3 Update Fails with ACCESS DENIED.
You didn't disable Defender *and* your McAfee application(s) before
installing SP3?

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron...tallation.aspx

Steps to take before you install WinXP SP3
http://support.microsoft.com/kb/950717
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Duncan wrote:
> I too had this problem with repeated attempts to Install WinXP SP3
>
> Finally, I resolved the issue by Uninstalling Windows DEFENDER.
>
> Once DEFENDER was removed, followed by a restart. SP3 then installed
> without
> a problem.
>
> I was running both Defender & McAfee. But I think I'll rely on McAfee for
> my
> security now and not bother to reinstall Defender
>
> Hope this helps


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  #7 (permalink)  
Old 06-05-2008
robinb
 

Posts: n/a
Re: WinXP SP3 Update Fails with ACCESS DENIED.
when running xp3 and defender you must allow xp3 to continue when WD pops up
and asks for permission for it. If you do not do this xp3 will fail.

robin

"Duncan" <Duncan@discussions.microsoft.com> wrote in message
news:C70D3640-733E-43E5-94B0-992D81D1A976@microsoft.com...
>I too had this problem with repeated attempts to Install WinXP SP3
>
> Finally, I resolved the issue by Uninstalling Windows DEFENDER.
>
> Once DEFENDER was removed, followed by a restart. SP3 then installed
> without
> a problem.
>
> I was running both Defender & McAfee. But I think I'll rely on McAfee for
> my
> security now and not bother to reinstall Defender
>
> Hope this helps
>


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  #8 (permalink)  
Old 06-05-2008
robinb
 

Posts: n/a
Re: WinXP SP3 Update Fails with Access Denied.
you can also download dial-a-fix
at
http://wiki.djlizard.net/Dial-a-fix#...C_and_articles

You can we try to reset the permission by performing a Secedit.



Click on tools and then scroll down and select reset permission, it will do
it automatically and once the step is completed restart the computer and
then perform your installation.



You can we check in registry if there is an restricted user account created
you can remove it manually

this is what i did one of my computers when this happened and it worked

robin




"David F." <df2705@community.nospam> wrote in message
news:%23D6HEeNxIHA.4560@TK2MSFTNGP03.phx.gbl...
> ok, that worked.
>
> "Shenan Stanley" <newshelper@gmail.com> wrote in message
> news:OppJRwIxIHA.4560@TK2MSFTNGP03.phx.gbl...
>> David F. wrote:
>>> I used Microsoft update which attempted to install SP3 on XP Pro,
>>> but it failed when the status changed to read something about
>>> updating or making registry changes... About 5 seconds later it
>>> said "Access is denied" with only an ok button; afterwhich it went
>>> through the whole uninstall procedure.
>>>
>>> I've run in to problems with other Microsoft software and updates
>>> with the same type of issue. I don't know why or how it happened,
>>> but the registry has several keys that the administrator owns but
>>> doesn't have write/update access to. What I need is for the SP
>>> installer to change the registry key ACL's by itself (or present me
>>> with a list of all the keys that need write/update access (before
>>> installing) so I can change them myself). Since it takes about a half
>>> hour to get to that point and another
>>> 15 min to uninstall, I can't try to figure this out one key at a
>>> time.

>>
>> <snipped>
>>
>> Method 3 of this article:
>> http://support.microsoft.com/kb/949377
>>
>> --
>> Shenan Stanley
>> MS-MVP
>> --
>> How To Ask Questions The Smart Way
>> http://www.catb.org/~esr/faqs/smart-questions.html
>>
>>

>
>


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  #9 (permalink)  
Old 06-05-2008
Shenan Stanley
 

Posts: n/a
Re: WinXP SP3 Update Fails with Access Denied.
David F. wrote:
> I used Microsoft update which attempted to install SP3 on XP Pro,
> but it failed when the status changed to read something about
> updating or making registry changes... About 5 seconds later it
> said "Access is denied" with only an ok button; afterwhich it
> went through the whole uninstall procedure.
>
> I've run in to problems with other Microsoft software and updates
> with the same type of issue. I don't know why or how it
> happened, but the registry has several keys that the
> administrator owns but doesn't have write/update access to. What I need is
> for the SP installer to change the registry key
> ACL's by itself (or present me with a list of all the keys that
> need write/update access (before installing) so I can change
> them myself). Since it takes about a half hour to get to that
> point and another 15 min to uninstall, I can't try to figure
> this out one key at a time.

<snipped>

Shenan Stanley wrote:
> Method 3 of this article:
> http://support.microsoft.com/kb/949377


David F. wrote
> ok, that worked.


robinb wrote:
> you can also download dial-a-fix at
> http://wiki.djlizard.net/Dial-a-fix#...C_and_articles
>
> You can we try to reset the permission by performing a Secedit.
>
> Click on tools and then scroll down and select reset permission, it
> will do it automatically and once the step is completed restart the
> computer and then perform your installation.
>
> You can we check in registry if there is an restricted user account
> created you can remove it manually
>
> this is what i did one of my computers when this happened and it
> worked


After they came back and said they fixed their issue?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


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  #10 (permalink)  
Old 06-05-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: WinXP SP3 Update Fails with ACCESS DENIED.
Better yet, disable Defender prior to installing SP3.

robinb wrote:
> when running xp3 and defender you must allow xp3 to continue when WD pops
> up
> and asks for permission for it. If you do not do this xp3 will fail.
>
> robin
>
> "Duncan" <Duncan@discussions.microsoft.com> wrote in message
> news:C70D3640-733E-43E5-94B0-992D81D1A976@microsoft.com...
>> I too had this problem with repeated attempts to Install WinXP SP3
>>
>> Finally, I resolved the issue by Uninstalling Windows DEFENDER.
>>
>> Once DEFENDER was removed, followed by a restart. SP3 then installed
>> without
>> a problem.
>>
>> I was running both Defender & McAfee. But I think I'll rely on McAfee for
>> my
>> security now and not bother to reinstall Defender
>>
>> Hope this helps


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