You are definitely not the only one having issues after installing update
KB947562. MS is definitely sleeping on this one and/or they know they have a
big issue and don't know how to solve it. I have come across 3 reports who
have issues after this update. I am included and the problems I am facing are
much bigger because of my system dependencies on various security models.
Funny with all that security stuff going on we are now being killed by the
If anyone in this forum has ideas or contacts with MS to get this resolved
soonest I would be and many more I am sure very happy. The problem will be
that everyone is experiencing different but very ugly stuff happening on
Here is my story - sorry for the length:
HP PT corrupted - <ISP> solution - programs blocked
business support forums > Mobile products > notebook - HP Compaq, Armada,
EVO, LTE, Tablet PC
I'm having a very strange issue with my HP6910p 32-bit running VISTAsp1. It
all started after an automatic download/install from WU/MU (1 Windows
Defender update and 1 Vista update - KB 915597 and KB 947562).
System was running in perfect conditions till before that time after I had
completely rebuild the notebook 4 weeks ago (crashed because of employment of
VISTAsp1 while running Norton360). Funny enough I had Norton360 only
reinstalled 2 days earlier and thought the problem might be again with
Norton, howeveer, I think this time Norton is not the one making the mess
(but I would not be surprised if it is part of the root cause as Norton
settings are so difficult to manipulate and may contradict with Vista's
security settings and HP Protect Tools).
Anyway, one thing I noticed again after trying to recover (actually break
into my PC) and noticed on the event viewer first, was that all my restore
points where deleted but one. so I could not go to a point of several days
earlier for restoring my PC. I still don't know why this is happening. Again
this might be an issue between the different security systems which
Now, after the 2 updates where installed, my computer prompted to be shut
down for restart to apply the updates. All ok, it did 2 of the 3 steps when
shutting down. Then when restarting (automatic) it first did the final step
of the update and then continued to the automated embedded sign-in (I am
using single sign-on). While in that process the following message appeared
in a window (thought it was a virus, but Norton could not trace anything on
my PC). The message:
HEADING: <ISP> solution
BODY: The installation is corrupt. Repair by running setup.
I hit OK as the only choice and windows continues to open as apparently
normal. After a couple of start-up programs initiated, the message appears
again, then the following message:
HEADING: WINDOWS DEFENDER
BODY: application failed to initialize
error code: 0X80010005
Then I notice that all further start-up programs fail to start and computer
becomes unaccessible: no program or process can be started, not even as
simple as the Task Manager or Windows Explorer. I can't access anything,
can't even shut down but the hard way. I try to restart but same issue. I did
a restore to before the 2 updates (the only one available), but still the
Then I tried in safe mode but also there seemed to be a lot corrupted or not
working as one would expect, including the MMC tools.
Then I manage to sign into my alternative administrator profile - actually
breaking in (unbelievable with all these security tools that that is
possible). Result: Vista lets me in but creates under the administrator
profile a temporary profile (deletes all settings when exited). Though the
same <ISP> error occures, the system starts further normal. I run Norton
scan, I can access all programs, I access Windows Defender and notice that
all is active and run also a scan from here. Nothing bad reported after the
scans. I check the event viewer and notice that some errors occured but not
critical - no mention about the ISP solution message. I notice in the
eventviewer that shadow copy service did not function, but that still doesn't
explain why it erases all my restore points!!! I also notice that for the
time from installing the update to restart there is no event logging or I am
at least sure things are missing here. Events where logged from the
applications that did not start properly and then I noticed security auditing
issues in the logging. So I tried to access HP Protect Tools and then I
noticed that each of the different modules where all corrupted. It let me
pass through telling me that each of the DLL files have not been approved by
HP - VERY STRANGE indeed!!!! for each error message it says that installation
is corrupt and repair can be done by running setup (almost simular as the
<ISP> solution error message, but at least some more detail of what was going
on. So is the <ISP>solution error message part of the HP Protect Tools (no
clue, but very strange for HP to show an error message like that).
After I run through all these error messages, the system opens an EVALUATION
copy of HP PT. When surfing around I notice that all settings are there -
nothing abnormal, but I can't change anything as it will say with the wizards
that the installation is corrupt.
I am now downloading SP37721 (I believe that is the most recent version)
which I will reinstall. I'm not even sure whether this will install as a
repair or whether I have to uninstall first. In the latter case will I loose
all my settings and certifications? Again HP is letting me in the dark here.
By the way in my temporary profile settings I cannot properly access the HP
support tools, I even had a blue screen crash by enforcing it after it was
running in circles but no diagnostics were run. This may have to do with the
IE settings, the firewall settings and HP PT and all the conflicts this
Is there anyone or maybe HP technicians who can shoot in here and tell me
what is going on. Was this caused by the Microsft Vista and Windows Defender
updates, and why?????
Thanks everyone to shed me some light in this darkness.
I need URGENT help on this.
Whatever I try, nothing gets resolved. Re-installed the HP PT suite (2
programs of which the Credential Manager did not install properly, all the
rest ok). Restarted the PC, but still the same problems. It seems that the
profiles (administrator profiles) are all corrupt. HP PT still opens up only
as an evaluation version with all the error messages as before.
I went through all the possible administrative tools to see whether anything
at my level of understanding goes wrong. The only thing I could notice is
that in the Event Viewer a lot of security errors/warnings about - I think -
the root registration files have been reported for the last several weeks
(so not just since the 2 last updates from WU/MU:
MS AUDIT FAILURE (example): Code integrity determined that the image hash of
a file is not valid. The file could be corrupt due to unauthorized
modification or the invalid hash could indicate a potential disk device error.
And then there are the new errors/warnings, like:
- DistributedCOM: The machine-default permission settings do not grant Local
Activation permission for the COM Server application with CLSID
- LSaSrv: The Security System has received an authentication request that
could not be decoded. The request has failed.
- SCM: The Windows Update service hung on starting.
And this error is already appearing for a month (when reinstalled the whole
system) and also seem to have a relation with HP and HP PT (service: HP PT
Device Locking/Auditing ). I could not resolve this problem or occurance (not
on MS and not on HP - no resolutions): FlcdLock service: An error occurred
getting the local computer access settings.
Another one which I have not been able to trace:
LMS: LMS Service cannot connect to HECI driver
Last night I tried to get into my normally used profile (also administrator
role) but same issues still exists there - NOTHING WORKS> I managed to see in
very slow mode some activities on the Task Manager and noticed the following:
- no user assigned to the processes (all says UNKNOWN user) so definitely
the profile is corrupted (who, what and what to do????)
- Checking the <ISP> solution error message on the task manager it is
clearly related to HP PT as it relates to the process: PSDruntime Application
(PSDrt.exe). funny enough all other HP PT processes and services seem to be
running normal in the Task Manager.
Then I did a search on "├ĆSP" and got:
- 4 reg.isp files (related to MS windows licensing in \WINSXS)
- ISPmres.dll (related to HP Update service in \swsetup)
- 1 reg.ISP being an ISP file (??) related also to Windows
- several ISProBExxx files being TLB-files (???)
Anyway, I notice failures and errors/warnings everywhere and only gets
worse. I cannot connect to the HP on-line diagnostic system and my system
crashes when I try to go to on-line support....
I need help from the forum.
THANKS so much
"ED Rad" wrote:
> Hey I find if you stop visuals. minimize it and write bill 1000 time like
> myself. "as in fix your SHI*
> "Colin" wrote:
> > Ok like everyone else I am having problems with this update ...
> > As soon as Windows Update begins to do anything with this update I get the
> > BSOD
> > (Blue Screen of Death)
> > I cannot even uncheck the box so it doesn't install it ... if I open Windows
> > Update my pc goes to BSOD and shuts down.
> > If I do nothing my pc shuts down within minutes .. same problem!
> > At the moment the only way to keep my pc running is to stop WU all together
> > in "msconfig"
> > Obviously this is just rediculous and there has to be a solution ... what is
> > Microsoft doing to us?
> > I have Home Premium Edition - SP1 with One Care
> > I had absolutely no problems until this update appeared and now I can't get
> > rid of it!!!!!!!
> > Please help, ... and I'm not stupid, I know how to fix most things ...
> > what's going on??
> > Colin