Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s). If you disable a third-party firewall, do NOT
connect to the internet without having the Windows Firewall enabled!
Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update.
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Alyssa Murphy wrote:
> Yesterday I got an alert to restart my computer to install automatic
> I did just that, and had problems after.
> Here's what happend:
> 1) Restarted
> 2) Upon reboot, after logging into my machine, an alert confirming the
> updates were installed showed up on the bottom right corner of the
> screen. Then it just froze. I couldn't do anything.
> 3) I restarted again
> 4) Same thing happened
> 5) I restarted again
> 6) This time the Add new hardware wizard shows up and my screen is
> frrozen. I can't do anything.
> 7) I unplug everything from my laptop and restart again
> 9) This time it froze on the thinkvantage password entry screen
> I finally restarted in safemode and reverted my laptop to a previously
> backed up state.
> The message I got upon success was that a registry file was corrupted
> or missing.
> I have a lenovo T60 thinkpad running: Windows XP Version 5.1 (Build
> 2600.xpsp_sp2) Service Pack 2
> I have turned off Automatic updates because I'm scared to run them
> Has anyone had similar problems with the recent automatic update?