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Can't dowhnload Security Updates for Word and Publisher

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  #1 (permalink)  
Old 05-29-2008
claudiae452
 

Posts: n/a
Can't dowhnload Security Updates for Word and Publisher
I am still unable to download Security Updates for MS Word 2002 (error
KB950243) and MS Publisher 2002 (error KB950129) Last time (other security
updates for same programs) TaurArian answered with a link for each download
so I could do them separately. Going to the webpage for each error flips me
back to my update page and doesn't work. Thanks

--
claudiae452
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  #2 (permalink)  
Old 05-30-2008
TaurArian
 

Posts: n/a
RE: Can't dowhnload Security Updates for Word and Publisher
Claudia, please provide the error code you are receiving and not the
knowledgebase article.

Thank you.


FYI Original thread mentioned -

http://www.microsoft.com/windowsxp/e...3-14b9c5450f99



--

--------------------------------
TaurArian [MVP] 2005-2008
Update Services
http://taurarian.mvps.org


"claudiae452" wrote:

> I am still unable to download Security Updates for MS Word 2002 (error
> KB950243) and MS Publisher 2002 (error KB950129) Last time (other security
> updates for same programs) TaurArian answered with a link for each download
> so I could do them separately. Going to the webpage for each error flips me
> back to my update page and doesn't work. Thanks
>
> --
> claudiae452

Reply With Quote
  #3 (permalink)  
Old 05-31-2008
claudiae452
 

Posts: n/a
RE: Can't dowhnload Security Updates for Word and Publisher
Dear TaurArian,
Error code is 57E again which leads to 25 code possibilities! My original
thread takes me to the April updates, of course. Don't know what further
information you need.
--
claudiae452


"TaurArian" wrote:

> Claudia, please provide the error code you are receiving and not the
> knowledgebase article.
>
> Thank you.
>
>
> FYI Original thread mentioned -
>
> http://www.microsoft.com/windowsxp/e...3-14b9c5450f99
>
>
>
> --
>
> --------------------------------
> TaurArian [MVP] 2005-2008
> Update Services
> http://taurarian.mvps.org
>
>
> "claudiae452" wrote:
>
> > I am still unable to download Security Updates for MS Word 2002 (error
> > KB950243) and MS Publisher 2002 (error KB950129) Last time (other security
> > updates for same programs) TaurArian answered with a link for each download
> > so I could do them separately. Going to the webpage for each error flips me
> > back to my update page and doesn't work. Thanks
> >
> > --
> > claudiae452

Reply With Quote
  #4 (permalink)  
Old 05-31-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Can't dowhnload Security Updates for Word and Publisher
Try http://support.microsoft.com/kb/838687 (ignore APPLIES TO and the fact
that it doesn't mention the 57E error).

It's worked for others with your problem.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


claudiae452 wrote:
> Dear TaurArian,
> Error code is 57E again which leads to 25 code possibilities! My original
> thread takes me to the April updates, of course. Don't know what further
> information you need.
>
>> Claudia, please provide the error code you are receiving and not the
>> knowledgebase article.
>>
>> Thank you.
>>
>>
>> FYI Original thread mentioned -
>>
>> http://www.microsoft.com/windowsxp/e...3-14b9c5450f99
>>
>>
>>
>> --
>>
>> --------------------------------
>> TaurArian [MVP] 2005-2008
>> Update Services
>> http://taurarian.mvps.org
>>
>>
>> "claudiae452" wrote:
>>
>>> I am still unable to download Security Updates for MS Word 2002 (error
>>> KB950243) and MS Publisher 2002 (error KB950129) Last time (other
>>> security updates for same programs) TaurArian answered with a link for
>>> each download so I could do them separately. Going to the webpage for
>>> each error flips me back to my update page and doesn't work. Thanks
>>>
>>> --
>>> claudiae452


Reply With Quote
  #5 (permalink)  
Old 05-31-2008
claudiae452
 

Posts: n/a
Re: Can't download Security Updates for Word and Publisher
Dear PA Bear,
So which of the lengthy 4 methods do I use? I am sole user on my 2006 Dell
(came with XP which I updated to Vista 6 mo later). Thanks

--
claudiae452


"PA Bear [MS MVP]" wrote:

> Try http://support.microsoft.com/kb/838687 (ignore APPLIES TO and the fact
> that it doesn't mention the 57E error).
>
> It's worked for others with your problem.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> claudiae452 wrote:
> > Dear TaurArian,
> > Error code is 57E again which leads to 25 code possibilities! My original
> > thread takes me to the April updates, of course. Don't know what further
> > information you need.
> >
> >> Claudia, please provide the error code you are receiving and not the
> >> knowledgebase article.
> >>
> >> Thank you.
> >>
> >>
> >> FYI Original thread mentioned -
> >>
> >> http://www.microsoft.com/windowsxp/e...3-14b9c5450f99
> >>
> >>
> >>
> >> --
> >>
> >> --------------------------------
> >> TaurArian [MVP] 2005-2008
> >> Update Services
> >> http://taurarian.mvps.org
> >>
> >>
> >> "claudiae452" wrote:
> >>
> >>> I am still unable to download Security Updates for MS Word 2002 (error
> >>> KB950243) and MS Publisher 2002 (error KB950129) Last time (other
> >>> security updates for same programs) TaurArian answered with a link for
> >>> each download so I could do them separately. Going to the webpage for
> >>> each error flips me back to my update page and doesn't work. Thanks
> >>>
> >>> --
> >>> claudiae452

>
>

Reply With Quote
  #6 (permalink)  
Old 06-01-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Can't download Security Updates for Word and Publisher
Do them in order, please. If Method 1 doesn't help, move on to Method 2,
etc.

claudiae452 wrote:
> Dear PA Bear,
> So which of the lengthy 4 methods do I use? I am sole user on my 2006
> Dell
> (came with XP which I updated to Vista 6 mo later). Thanks
>
>
>> Try http://support.microsoft.com/kb/838687 (ignore APPLIES TO and the
>> fact
>> that it doesn't mention the 57E error).
>>
>> It's worked for others with your problem.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> claudiae452 wrote:
>>> Dear TaurArian,
>>> Error code is 57E again which leads to 25 code possibilities! My
>>> original
>>> thread takes me to the April updates, of course. Don't know what
>>> further
>>> information you need.
>>>
>>>> Claudia, please provide the error code you are receiving and not the
>>>> knowledgebase article.
>>>>
>>>> Thank you.
>>>>
>>>>
>>>> FYI Original thread mentioned -
>>>>
>>>> http://www.microsoft.com/windowsxp/e...3-14b9c5450f99
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> --------------------------------
>>>> TaurArian [MVP] 2005-2008
>>>> Update Services
>>>> http://taurarian.mvps.org
>>>>
>>>>
>>>> "claudiae452" wrote:
>>>>
>>>>> I am still unable to download Security Updates for MS Word 2002 (error
>>>>> KB950243) and MS Publisher 2002 (error KB950129) Last time (other
>>>>> security updates for same programs) TaurArian answered with a link for
>>>>> each download so I could do them separately. Going to the webpage for
>>>>> each error flips me back to my update page and doesn't work. Thanks
>>>>>
>>>>> --
>>>>> claudiae452


Reply With Quote
  #7 (permalink)  
Old 06-02-2008
claudiae452
 

Posts: n/a
Re: Can't download Security Updates for Word and Publisher
I backed up the registry, then went to Windows XP (though I have Vista), went
to the Registry Editor but could not find "the subkey that is listed by the
error message" (?57E). Say, will I have to do this every time MS puts out a
security update for Word and Publisher? Thanks,
--
claudiae452


"PA Bear [MS MVP]" wrote:

> Do them in order, please. If Method 1 doesn't help, move on to Method 2,
> etc.
>
> claudiae452 wrote:
> > Dear PA Bear,
> > So which of the lengthy 4 methods do I use? I am sole user on my 2006
> > Dell
> > (came with XP which I updated to Vista 6 mo later). Thanks
> >
> >
> >> Try http://support.microsoft.com/kb/838687 (ignore APPLIES TO and the
> >> fact
> >> that it doesn't mention the 57E error).
> >>
> >> It's worked for others with your problem.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >>
> >> claudiae452 wrote:
> >>> Dear TaurArian,
> >>> Error code is 57E again which leads to 25 code possibilities! My
> >>> original
> >>> thread takes me to the April updates, of course. Don't know what
> >>> further
> >>> information you need.
> >>>
> >>>> Claudia, please provide the error code you are receiving and not the
> >>>> knowledgebase article.
> >>>>
> >>>> Thank you.
> >>>>
> >>>>
> >>>> FYI Original thread mentioned -
> >>>>
> >>>> http://www.microsoft.com/windowsxp/e...3-14b9c5450f99
> >>>>
> >>>>
> >>>>
> >>>> --
> >>>>
> >>>> --------------------------------
> >>>> TaurArian [MVP] 2005-2008
> >>>> Update Services
> >>>> http://taurarian.mvps.org
> >>>>
> >>>>
> >>>> "claudiae452" wrote:
> >>>>
> >>>>> I am still unable to download Security Updates for MS Word 2002 (error
> >>>>> KB950243) and MS Publisher 2002 (error KB950129) Last time (other
> >>>>> security updates for same programs) TaurArian answered with a link for
> >>>>> each download so I could do them separately. Going to the webpage for
> >>>>> each error flips me back to my update page and doesn't work. Thanks
> >>>>>
> >>>>> --
> >>>>> claudiae452

>
>

Reply With Quote
  #8 (permalink)  
Old 06-03-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Can't download Security Updates for Word and Publisher
What do you mean you "went to Windows XP?" Did you upgrade from WinXP to
Vista or are you dual-booting?

Method 1 doesn't mention Vista (sorry), so skip to Methods 2, 3, and/or 4.

"Clean boot troubleshooting" in Vista is similar to WinXP.

That fact that you upgraded to Vista or are dual-booting may be related to
the problem, especially if this behavior only started after you installed
Vista.
--
~PA Bear


claudiae452 wrote:
> I backed up the registry, then went to Windows XP (though I have Vista),
> went to the Registry Editor but could not find "the subkey that is listed
> by the error message" (?57E). Say, will I have to do this every time MS
> puts out a security update for Word and Publisher? Thanks,
>
>> Do them in order, please. If Method 1 doesn't help, move on to Method 2,
>> etc.
>>
>> claudiae452 wrote:
>>> Dear PA Bear,
>>> So which of the lengthy 4 methods do I use? I am sole user on my 2006
>>> Dell
>>> (came with XP which I updated to Vista 6 mo later). Thanks
>>>
>>>
>>>> Try http://support.microsoft.com/kb/838687 (ignore APPLIES TO and the
>>>> fact
>>>> that it doesn't mention the 57E error).
>>>>
>>>> It's worked for others with your problem.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>>
>>>> claudiae452 wrote:
>>>>> Dear TaurArian,
>>>>> Error code is 57E again which leads to 25 code possibilities! My
>>>>> original
>>>>> thread takes me to the April updates, of course. Don't know what
>>>>> further
>>>>> information you need.
>>>>>
>>>>>> Claudia, please provide the error code you are receiving and not the
>>>>>> knowledgebase article.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>> FYI Original thread mentioned -
>>>>>>
>>>>>> http://www.microsoft.com/windowsxp/e...3-14b9c5450f99
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> --------------------------------
>>>>>> TaurArian [MVP] 2005-2008
>>>>>> Update Services
>>>>>> http://taurarian.mvps.org
>>>>>>
>>>>>>
>>>>>> "claudiae452" wrote:
>>>>>>
>>>>>>> I am still unable to download Security Updates for MS Word 2002
>>>>>>> (error
>>>>>>> KB950243) and MS Publisher 2002 (error KB950129) Last time (other
>>>>>>> security updates for same programs) TaurArian answered with a link
>>>>>>> for
>>>>>>> each download so I could do them separately. Going to the webpage
>>>>>>> for
>>>>>>> each error flips me back to my update page and doesn't work. Thanks
>>>>>>>
>>>>>>> --
>>>>>>> claudiae452


Reply With Quote
  #9 (permalink)  
Old 06-03-2008
TaurArian
 

Posts: n/a
Re: Can't download Security Updates for Word and Publisher
Robear - FYI Original thread mentioned -

http://www.microsoft.com/windowsxp/e...3-14b9c5450f99

--

--------------------------------
TaurArian [MVP] 2005-2008
Update Services
http://taurarian.mvps.org


"PA Bear [MS MVP]" wrote:

> What do you mean you "went to Windows XP?" Did you upgrade from WinXP to
> Vista or are you dual-booting?
>
> Method 1 doesn't mention Vista (sorry), so skip to Methods 2, 3, and/or 4.
>
> "Clean boot troubleshooting" in Vista is similar to WinXP.
>
> That fact that you upgraded to Vista or are dual-booting may be related to
> the problem, especially if this behavior only started after you installed
> Vista.
> --
> ~PA Bear
>
>
> claudiae452 wrote:
> > I backed up the registry, then went to Windows XP (though I have Vista),
> > went to the Registry Editor but could not find "the subkey that is listed
> > by the error message" (?57E). Say, will I have to do this every time MS
> > puts out a security update for Word and Publisher? Thanks,
> >
> >> Do them in order, please. If Method 1 doesn't help, move on to Method 2,
> >> etc.
> >>
> >> claudiae452 wrote:
> >>> Dear PA Bear,
> >>> So which of the lengthy 4 methods do I use? I am sole user on my 2006
> >>> Dell
> >>> (came with XP which I updated to Vista 6 mo later). Thanks
> >>>
> >>>
> >>>> Try http://support.microsoft.com/kb/838687 (ignore APPLIES TO and the
> >>>> fact
> >>>> that it doesn't mention the 57E error).
> >>>>
> >>>> It's worked for others with your problem.
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >>>> AumHa VSOP & Admin http://aumha.net
> >>>> DTS-L http://dts-l.net/
> >>>>
> >>>>
> >>>> claudiae452 wrote:
> >>>>> Dear TaurArian,
> >>>>> Error code is 57E again which leads to 25 code possibilities! My
> >>>>> original
> >>>>> thread takes me to the April updates, of course. Don't know what
> >>>>> further
> >>>>> information you need.
> >>>>>
> >>>>>> Claudia, please provide the error code you are receiving and not the
> >>>>>> knowledgebase article.
> >>>>>>
> >>>>>> Thank you.
> >>>>>>
> >>>>>>
> >>>>>> FYI Original thread mentioned -
> >>>>>>
> >>>>>> http://www.microsoft.com/windowsxp/e...3-14b9c5450f99
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>> --
> >>>>>>
> >>>>>> --------------------------------
> >>>>>> TaurArian [MVP] 2005-2008
> >>>>>> Update Services
> >>>>>> http://taurarian.mvps.org
> >>>>>>
> >>>>>>
> >>>>>> "claudiae452" wrote:
> >>>>>>
> >>>>>>> I am still unable to download Security Updates for MS Word 2002
> >>>>>>> (error
> >>>>>>> KB950243) and MS Publisher 2002 (error KB950129) Last time (other
> >>>>>>> security updates for same programs) TaurArian answered with a link
> >>>>>>> for
> >>>>>>> each download so I could do them separately. Going to the webpage
> >>>>>>> for
> >>>>>>> each error flips me back to my update page and doesn't work. Thanks
> >>>>>>>
> >>>>>>> --
> >>>>>>> claudiae452

>
>

Reply With Quote
  #10 (permalink)  
Old 06-03-2008
TaurArian
 

Posts: n/a
RE: Can't dowhnload Security Updates for Word and Publisher
http://www.microsoft.com/downloads/d...displaylang=en
officexp-KB950243-FullFile-ENU.exe

http://www.microsoft.com/downloads/d...displaylang=en
Security Update for Microsoft Publisher 2002 (KB950129)

Please note for Vista, you cannot get to the WU Site for updates and it's
all controlled from the computer.

Have you tried running a repair install of Office or reinstalling Office
since you upgraded WinXP to Vista? It may be a case that the Office
installation needs redoing. It may be that you have a setting somewhere that
only the small office file downloads instead of the full file which might
have been carried over from WinXP days.

Have you tried leaving the Office installation disk in the drive prior to
updating Office?

Otherwise each month, you'll have to search for the downloads manually and
install them as that appears to work for you.



--------------------------------
TaurArian [MVP] 2005-2008
Update Services
http://taurarian.mvps.org


"claudiae452" wrote:

> Dear TaurArian,
> Error code is 57E again which leads to 25 code possibilities! My original
> thread takes me to the April updates, of course. Don't know what further
> information you need.
> --
> claudiae452
>
>
> "TaurArian" wrote:
>
> > Claudia, please provide the error code you are receiving and not the
> > knowledgebase article.
> >
> > Thank you.
> >
> >
> > FYI Original thread mentioned -
> >
> > http://www.microsoft.com/windowsxp/e...3-14b9c5450f99
> >
> >
> >
> > --
> >
> > --------------------------------
> > TaurArian [MVP] 2005-2008
> > Update Services
> > http://taurarian.mvps.org
> >
> >
> > "claudiae452" wrote:
> >
> > > I am still unable to download Security Updates for MS Word 2002 (error
> > > KB950243) and MS Publisher 2002 (error KB950129) Last time (other security
> > > updates for same programs) TaurArian answered with a link for each download
> > > so I could do them separately. Going to the webpage for each error flips me
> > > back to my update page and doesn't work. Thanks
> > >
> > > --
> > > claudiae452

Reply With Quote
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