Can't access Windows Update

I dont use Computer Associates Suite Firewall - perhaps contact them for further
assistance. They should be able to help you with the problem.

--

TaurArian [MVP] 2005-2008 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"crharve" <crharve@discussions.microsoft.com> wrote in message
news:0B4BE819-DB89-4A29-A671-1D102732D5B9@microsoft.com...
|I took your advice and tried to add it to the list on firewall: Computer
| Associates Suite Firewall. I was told to add sites I would have to browze to
| the site or file on the C Drive. I did that and got to Windows Update but it
| was greyed out so I couldn't select it and add it to the list. The only way
| I can get Windows Updates is to turn off the firewall and then the updates
| work. This is what tells me it is the Firewall that is causing a conflict.
| I'm still working on this, so if you have further advice, please do so.
| Thanks for your help.
|
| "TaurArian" wrote:
|
| > 1. Your firewall settings
| > 2. Read the articles especially: http://support.microsoft.com/kb/836941
| > Try the *guided help*
| >
| > --
| >
| > TaurArian [MVP] 2005-2008 - Update Services
| > http://taurarian.mvps.org
| > ======================================
| > How to ask a question: http://support.microsoft.com/kb/555375
| > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
| >
| >
| > "crharve" <crharve@discussions.microsoft.com> wrote in message
| > news:04D014A1-D23A-4BE2-9D8B-AEBD8A21860E@microsoft.com...
| > | Taurian,
| > | How do I check Windows Update Service so it can connect to the Internet
| > | through Port 80 and 43. Also, How do I update website address to
| > | exceptions/allow list. thanks for your help.
| > |
| > | "TaurArian" wrote:
| > |
| > | > Error: 80072EFD = ERROR_INTERNET_CANNOT_CONNECT
| > | > Translation: Cannot connect to the Internet server
| > | >
| > | > There's a possibility that either a 3rd party firewall, anti-spyware program, web
| > | > accelerator, Internet security/antivirus program and/or a proxy server is
interfering
| > with
| > | > the Windows Update Services (SVCHOST) accessing the Internet.
| > | >
| > | > Suggest adding the Windows Update website addresses to exceptions/allow list
| > | > http://*.update.microsoft.com
| > | > https://*.update.microsoft.com
| > | > http://download.windowsupdate.com
| > | >
| > | > If that hasn't help, check that the Windows Update Service can connect to the
Internet
| > | > through port 80 and port 443.
| > | >
| > | > You may need to refer to the individual programs documentation for further
| > instructions.
| > | >
| > | > FYI
| > | >
| > | > When accessing the Update site, you receive the 0x80072EE2 or 0x80072EFD error.
| > | >
| >
http://update.microsoft.com/windowsu...=en&IsMu=False
| > | >
| > | > You may receive an "Error 0x80072EE2," "Error 0x80072EE7," "Error 0x80072EFD,"
"Error
| > | > 0x80072F76," or "Error 0x80072F78" error message when you try to use the Windows
| > Update
| > | > Web site or the Microsoft Update Web site
| > | > http://support.microsoft.com/kb/836941
| > | >
| > | > Finding a solution for the 0x80072EFD error
| > | > http://www.updatexp.com/0x80072efd.html
| > | >
| > | >
| > | > --
| > | >
| > | > TaurArian [MVP] 2005-2008 - Update Services
| > | > http://taurarian.mvps.org
| > | > ======================================
| > | > How to ask a question: http://support.microsoft.com/kb/555375
| > | > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
| > | >
| > | >
| > | > "crharve" <crharve@discussions.microsoft.com> wrote in message
| > | > news:7C6CDF7E-B88C-4FF9-9481-7D58EEB60B3E@microsoft.com...
| > | > | When accessing update, it takes forever and I get error code 0X80072EFD. I
| > | > | have
| > | > | active X working and using Windows XP Media Center version. When rebooting
| > | > | the update shield comes up and 0 installed and then disappears.
| > | >
| > | >
| > | >
| >
| >
| >