SP3 setup error

Hi,
During installation of the SP3 update (manual update) I see the following
error:

"An Error occurred while copying file beethov9.wma.
Cannot copy file to destination directory.
Click Retry to retry operation Click cancel to..."

I tried ignoring the error, but it comes up again during the install, and
finally causes the installation to fail completely. I could see the file in
the source directory; but I have no idea why it fails to copy to the
destination. The destination path was not given, and there was no other
info.

PC is a dell XPS Generation 2, XP home sp2, with 2gbram, 30 gb free disk
space. The account I was using has admin priveledges.

Thanks for any help.
Bill

Oh, the SP3 update installed fine on my Dell Optiplex running XP pro.

Email address is a spam trap

Problem is resolved. From a couple hits I got googling, I got some leads.
In case it helps someone else:

It seems to have been to a file permissions problem. I found could not
access some of the folders in the documents and settings\all users path.
Specifically there was a folder called "documents", where access was being
denied from all my accounts. Looking under the security tab, no accounts
had permission to access this folder at all; so I set up permissions under
the security tab. When I clicked "apply" - this "documents" folder simply
vanished -- poof! gone from the directory list... SP3 installed fine
afterwards. I should have done error checking on the drive, but didn't.

Bill

On Fri, 09 May 2008 16:23:39 GMT, Bill wrote:

> Hi,
> During installation of the SP3 update (manual update) I see the following
> error:
>
> "An Error occurred while copying file beethov9.wma.
> Cannot copy file to destination directory.
> Click Retry to retry operation Click cancel to..."

Open the svcpack.log by going to Start > Run > copy&paste the below into
the Open: line and then click OK or press Enter

%windir%\svcpack.log

Click Edit, Find
In the Find what: field type in beethov9.wma
Click the Find Next button
Copy and paste the entry for beethov9.wma into your reply, please.
ALSO, include *any other entry with beethov9.wma* by clicking the Find
Next button.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Bill wrote:

> Hi,
> During installation of the SP3 update (manual update) I see the following
> error:
>
> "An Error occurred while copying file beethov9.wma.
> Cannot copy file to destination directory.
> Click Retry to retry operation Click cancel to..."
>
> I tried ignoring the error, but it comes up again during the install, and
> finally causes the installation to fail completely. I could see the file in
> the source directory; but I have no idea why it fails to copy to the
> destination. The destination path was not given, and there was no other
> info.
>
> PC is a dell XPS Generation 2, XP home sp2, with 2gbram, 30 gb free disk
> space. The account I was using has admin priveledges.
>
> Thanks for any help.
> Bill
>
> Oh, the SP3 update installed fine on my Dell Optiplex running XP pro.
>
> Email address is a spam trap

Thanks for posting the resolution, Bill.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

Bill wrote:

> Problem is resolved. From a couple hits I got googling, I got some leads.
> In case it helps someone else:
>
> It seems to have been to a file permissions problem. I found could not
> access some of the folders in the documents and settings\all users path.
> Specifically there was a folder called "documents", where access was being
> denied from all my accounts. Looking under the security tab, no accounts
> had permission to access this folder at all; so I set up permissions under
> the security tab. When I clicked "apply" - this "documents" folder simply
> vanished -- poof! gone from the directory list... SP3 installed fine
> afterwards. I should have done error checking on the drive, but didn't.
>
> Bill
>
> On Fri, 09 May 2008 16:23:39 GMT, Bill wrote:
>
>
>>Hi,
>>During installation of the SP3 update (manual update) I see the following
>>error:
>>
>>"An Error occurred while copying file beethov9.wma.
>>Cannot copy file to destination directory.
>>Click Retry to retry operation Click cancel to..."

MowGreen,

Apologies. I must have accidentally created a new thread when I answered my
own question because my reply doesn't appear in this thread.

There was a problem with the file permissions with some folders in the
\\documements and settings\all users\ path not being set to allow access.
When I added permissions to modify these folders -- SP3 installed without a
hiccup.
Bill


On Fri, 09 May 2008 12:32:42 -0700, MowGreen [MVP] wrote:

> Open the svcpack.log by going to Start > Run > copy&paste the below into
> the Open: line and then click OK or press Enter
>
> %windir%\svcpack.log
>
> Click Edit, Find
> In the Find what: field type in beethov9.wma
> Click the Find Next button
> Copy and paste the entry for beethov9.wma into your reply, please.
> ALSO, include *any other entry with beethov9.wma* by clicking the Find
> Next button.
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Bill wrote:
>
>> Hi,
>> During installation of the SP3 update (manual update) I see the following
>> error:
>>
>> "An Error occurred while copying file beethov9.wma.
>> Cannot copy file to destination directory.
>> Click Retry to retry operation Click cancel to..."
>>
>> I tried ignoring the error, but it comes up again during the install, and
>> finally causes the installation to fail completely. I could see the file in
>> the source directory; but I have no idea why it fails to copy to the
>> destination. The destination path was not given, and there was no other
>> info.
>>
>> PC is a dell XPS Generation 2, XP home sp2, with 2gbram, 30 gb free disk
>> space. The account I was using has admin priveledges.
>>
>> Thanks for any help.
>> Bill
>>
>> Oh, the SP3 update installed fine on my Dell Optiplex running XP pro.
>>
>> Email address is a spam trap


--
Email address is a spam trap

I am still not able to install SP3. I found the same folder you mention and
got rid of it. But the failure is the same. I'm running as Admin with a new
Dell computer.
At one point, my machine was totally messed up. I was lucky I could restore
to a previous point. After numerous attempts, I give up. Does anyone know
if Microsoft is going to provide a new SP that works?

George
----------

"Bill" wrote:

> Problem is resolved. From a couple hits I got googling, I got some leads.
> In case it helps someone else:
>
> It seems to have been to a file permissions problem. I found could not
> access some of the folders in the documents and settings\all users path.
> Specifically there was a folder called "documents", where access was being
> denied from all my accounts. Looking under the security tab, no accounts
> had permission to access this folder at all; so I set up permissions under
> the security tab. When I clicked "apply" - this "documents" folder simply
> vanished -- poof! gone from the directory list... SP3 installed fine
> afterwards. I should have done error checking on the drive, but didn't.
>
> Bill
>
> On Fri, 09 May 2008 16:23:39 GMT, Bill wrote:
>
> > Hi,
> > During installation of the SP3 update (manual update) I see the following
> > error:
> >
> > "An Error occurred while copying file beethov9.wma.
> > Cannot copy file to destination directory.
> > Click Retry to retry operation Click cancel to..."
>

I am also having this problem. I set the sharing on C:/Documents and
Settings/All Users/Documents to "share this folder on the network", then
retried the copy of beethov9.wma from the Software Update Installation Wizard
- and the /Documents folder is now gone.

I brought up the svcpack.log and the log tells me this:

1556.508: VerifySize: Unable to obtain Target file size: C:\Documents and
Settings\All Users\Documents\My Music\Sample Music\Beethoven's Symphony No. 9
(Scherzo).wma
1556.588: UpdSpDecompressOrCopyFile error: C:\Documents and Settings\All
Users\Documents\My Music\Sample Music\Beethoven's Symphony No. 9
(Scherzo).wma, Error = 00000005

and then a few lines down:

1561.595: UpdSpDecompressOrCopyFile retries failed: C:\Documents and
Settings\All Users\Documents\My Music\Sample Music\Beethoven's Symphony No. 9
(Scherzo).wma
1561.595: UpdSpDecompressOrCopyFile error: encountered an error:, Error =
0000007b

Please resolve (I can't believe this problem has not been resolved)... Try
googling beethov9.wma

"Bill" wrote:

> MowGreen,
>
> Apologies. I must have accidentally created a new thread when I answered my
> own question because my reply doesn't appear in this thread.
>
> There was a problem with the file permissions with some folders in the
> \\documements and settings\all users\ path not being set to allow access.
> When I added permissions to modify these folders -- SP3 installed without a
> hiccup.
> Bill
>
>
> On Fri, 09 May 2008 12:32:42 -0700, MowGreen [MVP] wrote:
>
> > Open the svcpack.log by going to Start > Run > copy&paste the below into
> > the Open: line and then click OK or press Enter
> >
> > %windir%\svcpack.log
> >
> > Click Edit, Find
> > In the Find what: field type in beethov9.wma
> > Click the Find Next button
> > Copy and paste the entry for beethov9.wma into your reply, please.
> > ALSO, include *any other entry with beethov9.wma* by clicking the Find
> > Next button.
> >
> > MowGreen [MVP 2003-2008]
> > ===============
> > *-343-* FDNY
> > Never Forgotten
> > ===============
> >
> >
> >
> > Bill wrote:
> >
> >> Hi,
> >> During installation of the SP3 update (manual update) I see the following
> >> error:
> >>
> >> "An Error occurred while copying file beethov9.wma.
> >> Cannot copy file to destination directory.
> >> Click Retry to retry operation Click cancel to..."
> >>
> >> I tried ignoring the error, but it comes up again during the install, and
> >> finally causes the installation to fail completely. I could see the file in
> >> the source directory; but I have no idea why it fails to copy to the
> >> destination. The destination path was not given, and there was no other
> >> info.
> >>
> >> PC is a dell XPS Generation 2, XP home sp2, with 2gbram, 30 gb free disk
> >> space. The account I was using has admin priveledges.
> >>
> >> Thanks for any help.
> >> Bill
> >>
> >> Oh, the SP3 update installed fine on my Dell Optiplex running XP pro.
> >>
> >> Email address is a spam trap
>
>
> --
> Email address is a spam trap
>

Boot to Safe Mode and log in with the Administrator account.
You need to edit the Permissions on
C:\Documents and Settings\All Users\Documents <---- this subfolder
[ The Security tab is available when logged in as Admin in SM ]

The Administrator account should have all Permissions checked except for
Special Perms.
System should have the same settings as the Admin account.
Everyone and Power Users have the same settings *EXCEPT* for Full Control.
The above settings are when Simple file sharing is Enabled.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


New Hope User wrote:

> I am also having this problem. I set the sharing on C:/Documents and
> Settings/All Users/Documents to "share this folder on the network", then
> retried the copy of beethov9.wma from the Software Update Installation Wizard
> - and the /Documents folder is now gone.
>
> I brought up the svcpack.log and the log tells me this:
>
> 1556.508: VerifySize: Unable to obtain Target file size: C:\Documents and
> Settings\All Users\Documents\My Music\Sample Music\Beethoven's Symphony No. 9
> (Scherzo).wma
> 1556.588: UpdSpDecompressOrCopyFile error: C:\Documents and Settings\All
> Users\Documents\My Music\Sample Music\Beethoven's Symphony No. 9
> (Scherzo).wma, Error = 00000005
>
> and then a few lines down:
>
> 1561.595: UpdSpDecompressOrCopyFile retries failed: C:\Documents and
> Settings\All Users\Documents\My Music\Sample Music\Beethoven's Symphony No. 9
> (Scherzo).wma
> 1561.595: UpdSpDecompressOrCopyFile error: encountered an error:, Error =
> 0000007b
>
> Please resolve (I can't believe this problem has not been resolved)... Try
> googling beethov9.wma
>
> "Bill" wrote:
>
>
>>MowGreen,
>>
>>Apologies. I must have accidentally created a new thread when I answered my
>>own question because my reply doesn't appear in this thread.
>>
>>There was a problem with the file permissions with some folders in the
>>\\documements and settings\all users\ path not being set to allow access.
>>When I added permissions to modify these folders -- SP3 installed without a
>>hiccup.
>>Bill
>>
>>
>>On Fri, 09 May 2008 12:32:42 -0700, MowGreen [MVP] wrote:
>>
>>
>>>Open the svcpack.log by going to Start > Run > copy&paste the below into
>>>the Open: line and then click OK or press Enter
>>>
>>>%windir%\svcpack.log
>>>
>>>Click Edit, Find
>>>In the Find what: field type in beethov9.wma
>>>Click the Find Next button
>>>Copy and paste the entry for beethov9.wma into your reply, please.
>>>ALSO, include *any other entry with beethov9.wma* by clicking the Find
>>>Next button.
>>>
>>>MowGreen [MVP 2003-2008]
>>>===============
>>> *-343-* FDNY
>>>Never Forgotten
>>>===============
>>>
>>>
>>>
>>>Bill wrote:
>>>
>>>
>>>>Hi,
>>>>During installation of the SP3 update (manual update) I see the following
>>>>error:
>>>>
>>>>"An Error occurred while copying file beethov9.wma.
>>>>Cannot copy file to destination directory.
>>>>Click Retry to retry operation Click cancel to..."
>>>>
>>>>I tried ignoring the error, but it comes up again during the install, and
>>>>finally causes the installation to fail completely. I could see the file in
>>>>the source directory; but I have no idea why it fails to copy to the
>>>>destination. The destination path was not given, and there was no other
>>>>info.
>>>>
>>>>PC is a dell XPS Generation 2, XP home sp2, with 2gbram, 30 gb free disk
>>>>space. The account I was using has admin priveledges.
>>>>
>>>>Thanks for any help.
>>>>Bill
>>>>
>>>>Oh, the SP3 update installed fine on my Dell Optiplex running XP pro.
>>>>
>>>>Email address is a spam trap
>>
>>
>>--
>>Email address is a spam trap
>>

Microsoft Windows Service Pack 3 problem

Basically the SP3 installer can’t write Beethov9.wma because it cannnot
find the path: C:\Documents and Settings\All users\Documents\My
Music\Sample Music

The solution involves logging in as Administrator and take control i.e.
ownership of the \Documents folder and altering folders inside to create
the needed path. Instructions for gaining control are here:
http://support.microsoft.com/default...308421&sd=tech


--
wtdoor
------------------------------------------------------------------------
wtdoor's Profile: http://forums.techarena.in/member.php?userid=50023
View this thread: http://forums.techarena.in/showthread.php?t=964895

http://forums.techarena.in

That's the same info already posted.
Did you read the previous post or are you a bot just scrounging up hits
for a gold star or gift from the teacher ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



wtdoor wrote:

> Microsoft Windows Service Pack 3 problem
>
> Basically the SP3 installer can’t write Beethov9.wma because it cannnot
> find the path: C:\Documents and Settings\All users\Documents\My
> Music\Sample Music
>
> The solution involves logging in as Administrator and take control i.e.
> ownership of the \Documents folder and altering folders inside to create
> the needed path. Instructions for gaining control are here:
> http://support.microsoft.com/default...308421&sd=tech
>
>