How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
1. See the "Need more help? Tell us what problem you are having" section of
2. You cannot install some updates or programs
3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
How to read the Windowsupdate.log file
3b. Compare errors to those listed here:
and/or go to http://windowsupdate.microsoft.com
> click on Help and Support
link in left pane > Solve problems on your own.
4. Windows Update Checklist:
Start a free Windows Update support incident request:
Support for Windows Update:
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
> I have recently had my laptop configured for dual booting with Vista (on
> C: drive) and XP Pro SP2 (on the D: drive)
> While using the Automatic Updates to update the XP Pro SP2, I had a
> installing all updates after they had successfully been downloaded onto
> No specific error code was highlighted. The error message below was shown
> "Problem: A problem on your computer is preventing updates from being
> downloaded or installed.
> Solution: To fix the problem, try installing the updates again. If that
> doesn't work, use the Troubleshooter to try solve the problem."
> Any one knows how to resolve this?
> P.S. No problems using Windows update on the Vista platform.