http://support.microsoft.com/kb/327854/en-us
"Word cannot open the End User License Agreement" error message when you install Office XP
Service Pack 1 (SP-1)
Should also relate to SP-3
Cannot find the file Wordret.msi.
--
TaurArian [MVP] 2005-2008 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question:
http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
"Rojo26" <Rojo26@discussions.microsoft.com> wrote in message
news:12F9412B-FF93-465A-8C9D-67C39841887F@microsoft.com...
| I've run into the same problem on a customer's computer, but the disc does
| not have such a file. I tried renaming word.msi to wordret.msi, but the same
| thing happened. This is a brand-name computer with a factory install. Every
| other time I've ever run this on Works Suite, the file is on the computer.
| But this one isn't on the computer or the disc of another Works Suite 2006
| product we had.
|
| I also tried the so-called "full-file" version. What is the point of the
| full file version if not to provide all necessary files?
|
| Does anybody have any more ideas?
|
| "Lesley" wrote:
|
| > Hello Robin
| > To answer your question, it was the same error message.
| > I copied the CD to desktop as you suggested with no problem and then using
| > the copy reinstalled MSWord sucessfully!
| > Then I tried updating again and it worked! I don't know why it worked from
| > the copy and not the original disk but I suspect you do!
| > I can't thank you enough for your help and patience and I hope this may help
| > others with a similar problem.
| > Thanks again, Lesley
| >
| > "Robin Walker [MVP]" wrote:
| >
| > > Lesley <Lesley@discussions.microsoft.com> wrote:
| > >
| > > > I have searched the CD following your instructions and the WORDRET
| > > > icon was displayed after double clicking MSWord. I tried to install
| > > > the update again and when the pop up came I clicked browse, selected
| > > > CD drive and inserted the disk. I clicked to open WORDRET but it came
| > > > up file not found so I asked to open MSWord and it displayed 2
| > > > icons, I 'files' and the other WORDRET which I double clicked on to
| > > > open. This automatically put D:\MSWord\WORDRET.MSI in the pop up box
| > > > so I clicked OK. The box went and the installation bar continued to
| > > > the end but then it failed again.
| > >
| > > What error message did it give this time when it failed?
| > >
| > > > I also tried to reinstall word by
| > > > clicking on the WORDRET icon but it kept asking me to insert the disk
| > > > but when I did I heard it spinning but when it stopped it asked me to
| > > > insert the disk again and I could not get rid of this box so had to
| > > > cancel. Do you think there may be something wrong with the disk?
| > >
| > > It's difficult to tell from far away.
| > >
| > > One way to check might be to right-click-and-drag the CD icon into a new
| > > folder on the desktop, and select "Copy here" when you let go of the right
| > > mouse button. If the whole CD drive copies successfully, then the CD is OK.
| > > If the CD is bad, you will get some sort of error.
| > >
| > > If the CD will not read, check it for obvious dirt smudges and try cleaning
| > > it gently with a soft cloth.
| > >
| > > --
| > > Robin Walker [MVP Networking]
| > >
rdhw@cam.ac.uk
| > >
| > >
| > >
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