Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!
How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
1. See the "Need more help? Tell us what problem you are having" section of
2. You cannot install some updates or programs
3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
How to read the Windowsupdate.log file
3b. Compare errors to those listed here:
and/or go to http://windowsupdate.microsoft.com
> click on Help and Support
link in left pane > Solve problems on your own.
4. Windows Update Checklist:
Start a free Windows Update support incident request:
Unlimited installation and compatibility support for Vista SP1 is available
at no charge through 18 Mar-09
• Other: http://support.microsoft.com/oas/default.aspx
| select Windows
Vista | select Windows Vista Service Pack 1
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
> Hi - am not the sharpest knife in the draw, but I am being driven nuts as
> am unable to update automatically - just keeps on searching and searching.
> I am on Vista, Internet Explorer 7 take size 5 shoes and other than that
> idea why it won't behave - any simple explaination would be most welcome.