Next step -
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
--
TaurArian [MVP] 2005-2008 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question:
http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
"Allan D" <adichris@bigpond.net.au> wrote in message
news:%23eUqLvmnIHA.4536@TK2MSFTNGP06.phx.gbl...
| Hi Taur.
|
| i downloaded and installed the new windows agent from the link below. it
| made no difference, when trying to update from windows update it stayed at
| downloading 0% then failed with error code 80073712
|
| also since updates were successfully downloaded and installed AFTER my
| initial failure and in between subsequent failures.. i fail to see how the
| new Update agent would have any bearing on this... however i am willing at
| this point to try anything short of a total re-install of Vista.
|
| Any other ideas?
|
| Allan
|
| "TaurArian" <taurarianREMOVECAPS@gmail.com> wrote in message
| news:u2RukyhnIHA.536@TK2MSFTNGP06.phx.gbl...
| > Did you try reinstalling the Windows Update Agent - see below link
| > A new version of the Windows Update Agent is available
| >
http://support.microsoft.com/kb/946928
| >
| > Windows Vista Service Pack 1 (All Languages)
| > Unlimited installation and compatibility support is available at no charge
| > until March 18,
| > 2009.
| >
https://support.microsoft.com/oas/de...4&gprid=500921
| >
| >
| > --
| >
| > TaurArian [MVP] 2005-2008 - Update Services
| >
http://taurarian.mvps.org
| > ======================================
| > How to ask a question:
http://support.microsoft.com/kb/555375
| > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
| >
| >
| > "Allan D" <adichris@bigpond.net.au> wrote in message
| > news:%23Nuu%237enIHA.3572@TK2MSFTNGP02.phx.gbl...
| > | Hi folks,
| > |
| > | system is
| > |
| > | Vista Ultimate 32 bit
| > |
| > | AMD athlon 64x2 Dual Core 6000+
| > | Abit AM2 SLI AN932x Nvidia Nforce 680a SLI
| > | 2 gig system ram
| > |
| > |
| > | this has been driving me crazy. on April 9 I was prompted to install
| > several
| > | updates, all of which downloaded and installed with no problems with the
| > | exception of KB938371 which continues to fail with error code 80073712.
| > |
| > | on April 10 and 11 and 14th I sucessfully downloaded and installed
| > optional
| > | updates from windows update!
| > |
| > | behaviour is that if i use windows update to download this update it
| > shows
| > | me the "downloading 1of 1 updates, but the percentage never increases
| > and it
| > | eventually fails with error code 80073712.
| > |
| > | i have heard that this is a corrpted download error code, and have tried
| > | multiple work arounds to include;
| > |
| > | search for and delete pending.xml from \windows\winsxs (does not exist)
| > |
| > | dowload and istall the standalone file (fails after long pause without
| > | indication it has installed)
| > |
| > | run the following commands in command line as administrator
| > |
| > | net stop wuauserv
| > |
| > | net stop Cryptsvc
| > |
| > | ren %windir%\SoftwareDistribution SD.old
| > |
| > | ren %windir%\system32\catroot2 catroot2.old
| > |
| > | net start wuauserv
| > |
| > | net start Cryptsvc
| > |
| > | the result of which my update options were reset and when i tried to use
| > | windows update it did begin to download, and when it got to 5% it
| > stopped
| > | and failed on error 80073712. subsequent tries would revert to not
| > | downloading at all then failing.
| > |
| > | deleted the Catroot2 and SoftwareDistribution folders/ stopped and
| > started
| > | the wuauserv and Cryptsvc services again and tried the standalone
| > (failed)
| > |
| > | repeated above and tried to install stand alone SP1 (fails no error)
| > |
| > | i really dont want to reformat and install vista again so that i can
| > receive
| > | this one troublesome update. unfortunately this update is a pre
| > requisite
| > | for service pack 1.
| > |
| > | in my installed updates list i note that i had this particular update
| > | installed back on the 14 Feb 2008... and i cannot uninstall this version
| > to
| > | install the new version. i suspect that perhaps the existing update is
| > | interfering with the new update?
| > |
| > | successful updates on the same date as the initial failure of KB938371
| > are
| > |
| > | KB941693
| > | KB945553
| > | KB947864
| > | KB948950
| > | KB948881
| > | KB905866
| > |
| > | successful update on the next day (10 April)
| > | KB943729
| > |
| > | successful update on 11 April
| > | KB 937954
| > |
| > | successful update 14 April
| > | KB905866
| > |
| > | for these reasons i dont think windows update is the actual problem,
| > rather
| > | the particular update itself which refuses to download, and refuses to
| > | install from the standalone.
| > |
| > | i have tried perhaps 15 times to install KB938371 no luck so far.
| > |
| > | thoughts?
| > |
| > | Allan
| > |
| > |
| >
| >
|
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