[crossposted to WU newsgroup]
Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB948881).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Alt Beer wrote:
> Auto update gives this message:
> "Some updates could not be installed (KB948881)"
> The yellow shield keeps appearing Updates are ready for your computer.
> After the auto download and install the message is displayed again: Some
> updates could not be installed (KB948881)
> I'm running XP Pro SP2 My PC appears to be working fine apart
> from not being able to install this update.
> What can I do to get the update to install?