Install failure - Windows Malicious Removal Tool

I downloaded Service Pack 2. (I use XP). I got an installation failure message.
Error Code: 0x80244019 which says: Windows Malicious Software Removal Tool -
December 2007 (KB890830). I disconnected my antivirus software and downloaded
again. No improvement. I decided to continue to download other software (it
was either an upgrade to media player 11 or internet explorer 6) so I can
download Netflix DVDs. The message said my account wasn't validated or
something like that. I'm not a computer geek and need help!

V wrote:

> I downloaded Service Pack 2. (I use XP). I got an installation failure message.
> Error Code: 0x80244019 which says: Windows Malicious Software Removal Tool -
> December 2007 (KB890830). I disconnected my antivirus software and downloaded
> again. No improvement. I decided to continue to download other software (it
> was either an upgrade to media player 11 or internet explorer 6) so I can
> download Netflix DVDs. The message said my account wasn't validated or
> something like that. I'm not a computer geek and need help!

Do you mean the *Operating System* was not Validated ?
If the answer is yes, then go here:
http://www.microsoft.com/genuine/diag

0x80244019 SUS_E_PT_HTTP_STATUS_NOT_FOUND
Http status 407 - proxy authentication required

The above error message indicates that some 'thing' is blocking access
to the update servers. Antivirus software sometimes runs a proxy server
to check incoming emails.

You stated:

> I disconnected my antivirus software

What is the installed antivirus software and which Version is it ?
It 'sounds' as if the installed AV was *not* completely disabled.

MowGreen [MVP 2003-2008]
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