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Windows Update error 80070026

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 03-23-2008
Robert
 

Posts: n/a
Windows Update error 80070026
I'm having a problem with windows update returning an error code of 80070026.
After search forums I can not find a solutions for this error code. The
message simply says "Windows could not search for new updates." I've
disabled my firewall and still receive the message.

When I first noticed this issue was when I installed Office 2007 Pro and
tried to update it.

Any suggestions?

Thanks.
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  #2 (permalink)  
Old 03-23-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Windows Update error 80070026
Always state your Windows version, please.

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/



Robert wrote:
> I'm having a problem with windows update returning an error code of
> 80070026. After search forums I can not find a solutions for this error
> code. The message simply says "Windows could not search for new updates."
> I've disabled my firewall and still receive the message.
>
> When I first noticed this issue was when I installed Office 2007 Pro and
> tried to update it.
>
> Any suggestions?
>
> Thanks.


Reply With Quote
  #3 (permalink)  
Old 03-25-2008
Robert
 

Posts: n/a
Re: Windows Update error 80070026
I'm sorry I forgot to post what version of Windows I was running. I'm
running Vista Home Premium. I've turned off McAfee real-time AV scanning and
the firewall. Then I enabled Windows firewall. After doing that still no
luck updating so I rebooted the computer and tried it again with no luck. I
highly doubt it has anything to do with McAfee being that I've received
updates in the past with no problem while McAfee was running. Here is some
of my windows update log:

2008-03-24 20:29:06:148 960 1604 Agent Checking for updated auth cab for
service 7971f918-a847-4430-9279-4a52d1efe18d at
http://www.update.microsoft.com/v7/m...dir/muauth.cab
2008-03-24 20:29:06:148 960 1604 Misc Validating signature for
C:\Windows\SoftwareDistribution\AuthCabs\authcab.c ab:
2008-03-24 20:29:06:159 960 1604 Misc Microsoft signed: Yes
2008-03-24 20:29:06:326 960 1604 Misc Validating signature for
C:\Windows\SoftwareDistribution\AuthCabs\authcab.c ab:
2008-03-24 20:29:06:336 960 1604 Misc Microsoft signed: Yes
2008-03-24 20:29:06:343 960 1604 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-03-24 20:29:06:352 960 1604 Misc Microsoft signed: Yes
2008-03-24 20:29:06:397 960 1604 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-03-24 20:29:06:407 960 1604 Misc Microsoft signed: Yes
2008-03-24 20:29:06:414 960 1604 Misc Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\wuident .cab:
2008-03-24 20:29:06:425 960 1604 Misc Microsoft signed: Yes
2008-03-24 20:29:06:467 960 1604 Misc Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\wuident .cab:
2008-03-24 20:29:06:477 960 1604 Misc Microsoft signed: Yes
2008-03-24 20:29:06:483 960 1604 Misc Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\wsus3se tup.cab:
2008-03-24 20:29:06:493 960 1604 Misc Microsoft signed: Yes
2008-03-24 20:29:06:537 960 1604 Misc Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\wsus3se tup.cab:
2008-03-24 20:29:06:547 960 1604 Misc Microsoft signed: Yes
2008-03-24 20:29:06:602 960 1604 Setup Determining whether a new setup
handler needs to be downloaded
2008-03-24 20:29:06:626 960 1604 Misc Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\Handler \WuSetupV.exe:
2008-03-24 20:29:06:638 960 1604 Misc Microsoft signed: Yes
2008-03-24 20:29:06:638 960 1604 Setup SelfUpdate handler update NOT
required: Current version: 7.0.6000.381, required version: 7.0.6000.381
2008-03-24 20:29:06:639 960 1604 Setup Evaluating applicability of setup
package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.381"
2008-03-24 20:29:07:039 960 1604 Setup Setup package
"WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.381" is already
installed.
2008-03-24 20:29:07:040 960 1604 Setup Evaluating applicability of setup
package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.0.6000.381"
2008-03-24 20:29:07:064 960 1604 Handler FATAL: UH: 0x80070026:
EvaluateApplicability failed in CCbs::EvaluateApplicability
2008-03-24 20:29:07:065 960 1604 Setup WARNING: CBS EvaluateApplicability
returned error, error = 0x80070026
2008-03-24 20:29:07:065 960 1604 Setup FATAL: Applicability evaluation for
setup package
"WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.0.6000.381" failed,
error = 0x80070026
2008-03-24 20:29:07:065 960 1604 Setup FATAL: SelfUpdate check failed, err
= 0x80070026
2008-03-24 20:29:07:066 960 1604 Agent * WARNING: Skipping scan,
self-update check returned 0x80070026
2008-03-24 20:29:07:157 960 1604 Agent * WARNING: Exit code = 0x80070026
2008-03-24 20:29:07:157 960 1604 Agent *********
2008-03-24 20:29:07:157 960 1604 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-03-24 20:29:07:157 960 1604 Agent *************
2008-03-24 20:29:07:157 960 1604 Agent WARNING: WU client failed Searching
for update with error 0x80070026
2008-03-24 20:29:07:158 960 1034 AU >>## RESUMED ## AU: Search for
updates [CallId = {4C4A5E3A-B44F-428A-9E4F-F411973402F9}]
2008-03-24 20:29:07:158 960 1034 AU # WARNING: Search callback failed,
result = 0x80070026
2008-03-24 20:29:07:158 960 1034 AU # WARNING: Failed to find updates
with error code 80070026
2008-03-24 20:29:07:158 960 1034 AU #########
2008-03-24 20:29:07:158 960 1034 AU ## END ## AU: Search for updates
[CallId = {4C4A5E3A-B44F-428A-9E4F-F411973402F9}]
2008-03-24 20:29:07:158 960 1034 AU #############
2008-03-24 20:29:07:158 960 1034 AU AU setting next detection timeout to
2008-03-25 05:29:07
2008-03-24 20:29:07:158 960 1034 AU Setting AU scheduled install time to
2008-03-25 07:00:00
2008-03-24 20:29:12:065 960 1604 Report REPORT EVENT:
{AAC46193-A1A0-40CA-9D65-E25B4C72899A} 2008-03-24
20:29:07:065-0400 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 80070026 SelfUpdate Failure Software
Synchronization Windows Update Client failed to detect with error 0x80070026.


"PA Bear [MS MVP]" wrote:

> Always state your Windows version, please.
>
> Tip: Temporarily disable real-time protection by your anti-virus and/or
> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
> attempting to install the update(s). If you disable the third-party
> firewall, make certain that you enable the Windows Firewall!
>
> =====================
>
> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> Update Services installation issues:
> http://support.microsoft.com/?kbid=906602
>
> 1. See the "Need more help? Tell us what problem you are having" section of
> http://support.microsoft.com/?scid=ph;en-us;6527
>
> 2. You cannot install some updates or programs
> http://support.microsoft.com/default...b;en-us;822798
>
> 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
> associated with the download/install.
>
> How to read the Windowsupdate.log file
> http://support.microsoft.com/kb/902093
>
> 3b. Compare errors to those listed here:
> http://www.bleepingcomputer.com/blog...showentry=1122
> and/or go to http://windowsupdate.microsoft.com > click on Help and Support
> link in left pane > Solve problems on your own.
>
> 4. Windows Update Checklist:
> http://www3.telus.net/dandemar/updtcl.htm
>
> ===========================
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
>
> Robert wrote:
> > I'm having a problem with windows update returning an error code of
> > 80070026. After search forums I can not find a solutions for this error
> > code. The message simply says "Windows could not search for new updates."
> > I've disabled my firewall and still receive the message.
> >
> > When I first noticed this issue was when I installed Office 2007 Pro and
> > tried to update it.
> >
> > Any suggestions?
> >
> > Thanks.

>
>

Reply With Quote
  #4 (permalink)  
Old 03-25-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Windows Update error 80070026
I'd recommend that you...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Robert wrote:
> I'm sorry I forgot to post what version of Windows I was running. I'm
> running Vista Home Premium. I've turned off McAfee real-time AV scanning
> and
> the firewall. Then I enabled Windows firewall. After doing that still no
> luck updating so I rebooted the computer and tried it again with no luck.
> I
> highly doubt it has anything to do with McAfee being that I've received
> updates in the past with no problem while McAfee was running. Here is
> some
> of my windows update log:
>snip>
> 2008-03-24 20:29:12:065 960 1604 Report REPORT EVENT:
> {AAC46193-A1A0-40CA-9D65-E25B4C72899A} 2008-03-24
> 20:29:07:065-0400 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
> 80070026 SelfUpdate Failure Software Synchronization Windows Update Client
> failed to detect with error 0x80070026.
>
>
> "PA Bear [MS MVP]" wrote:
>> Always state your Windows version, please.
>>
>> Tip: Temporarily disable real-time protection by your anti-virus and/or
>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea
>> Timer,
>> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
>> attempting to install the update(s). If you disable the third-party
>> firewall, make certain that you enable the Windows Firewall!
>>
>> =====================
>>
>> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
>> Update Services installation issues:
>> http://support.microsoft.com/?kbid=906602
>>
>> 1. See the "Need more help? Tell us what problem you are having" section
>> of
>> http://support.microsoft.com/?scid=ph;en-us;6527
>>
>> 2. You cannot install some updates or programs
>> http://support.microsoft.com/default...b;en-us;822798
>>
>> 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
>> associated with the download/install.
>>
>> How to read the Windowsupdate.log file
>> http://support.microsoft.com/kb/902093
>>
>> 3b. Compare errors to those listed here:
>> http://www.bleepingcomputer.com/blog...showentry=1122
>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>> Support
>> link in left pane > Solve problems on your own.
>>
>> 4. Windows Update Checklist:
>> http://www3.telus.net/dandemar/updtcl.htm
>>
>> ===========================
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>>
>> Robert wrote:
>>> I'm having a problem with windows update returning an error code of
>>> 80070026. After search forums I can not find a solutions for this error
>>> code. The message simply says "Windows could not search for new
>>> updates."
>>> I've disabled my firewall and still receive the message.
>>>
>>> When I first noticed this issue was when I installed Office 2007 Pro and
>>> tried to update it.
>>>
>>> Any suggestions?
>>>
>>> Thanks.


Reply With Quote
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