Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
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For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
encmerk wrote:
> I poked around the boards and tried some steps to fix on my own. I
> disabled
> all av and firewall software, than tried update. I even tried diagnostic
> startup to no avail. The reason for failure fron windows update is as
> follows: Update for Windows Vista for x64-based Systems (KB938371)
>
> Installation date: ‎3/‎12/‎2008 6:04 AM
>
> Installation status: Failed
>
> Error details: Code 80071AA7
>
> Update type: Important
>
> Install this update to enable future updates to install successfully on
> all
> editions of Windows Vista. This update may be required before selected
> future updates can be installed. After you install this item, you may
> have
> to restart your computer. Once you have installed this item, it cannot be
> removed.
>
> More information:
> http://support.microsoft.com/kb/938371
>
> Help and Support:
> http://support.microsoft.com
> Could anyone help steer me in the right direction?
Linear Mode
