Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Lost in Translation wrote:
> Hi @all,
> I have a strange problem with my Vista Home Premium 64 bit about the
> Microsoft update functionality.
> I write now on that computer, so I have access to internet without any
> problems but the windows update routine returns me the error code
> Searching the www regarding this error, gave some advices to Win XP and a
> MSXML3.DLL which is not right registered. Well I found that file too, but
> reg the file wasn't successful.
> I checked allready the LAN drivers (removed and installed again), the
> chipset drivers and checked the router and windows firewall settings, but
> without any success. In addition I tried to stop and restart the windows
> update service but well, didn't work.
> The general information given from the support page regarding the
> of system time and internet time, I checked already and that time was sync
> and is it also right now. Doesn't work anyway.
> Any ideas how to resolve this issue?
> Some general informations:
> Intel Core 2 Dou E6750
> Gigabyte GA-P35-DS4 (lastest drivers for LAN and chipset from homepage)
> 4 GB DDR2 RAM
> kind regards