Have you disabled Automatic Updates for some reason, Christina?
Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!
How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
1. See the "Need more help? Tell us what problem you are having" section of
2. You cannot install some updates or programs
3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
How to read the Windowsupdate.log file
3b. Compare errors to those listed here:
and/or go to http://windowsupdate.microsoft.com
> click on Help and Support
link in left pane > Solve problems on your own.
Start a free Windows Update support incident request:
Support for Windows Update:
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
> I am unable to add certain hardware and software because my computer
> I don't have current updates. So, I go to Microsoft updates online and
> download the updates it says I'm missing after scanning my computer. I
> click to install updates. I get the following message (but no error
> cannot update or install the following:
> Update for Windows XP (kb942840)
> CUmulative Security Updates fo Int Expl 6 for Win XP (kb944533)
> .NET Framework 1 Service Pack 1 failed
> .NET Framework 2 Service Pack 2 failed (kb110806)
> I've tried totroubleshoot, I really don't understand what's going on...can
> someone please help???!!!!!