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Error 0x80072f78 when using the update site on IE7 & WINXP

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  #1 (permalink)  
Old 03-08-2008
Starship
 

Posts: n/a
Error 0x80072f78 when using the update site on IE7 & WINXP
Hello,
Everytime i access the microsoft update site i get Error number: 0x80072F78
I went through the troubleshooting on microsoft's site & nothing seems to
work, anyone know how to repair ie7? When I am on the Microsoft update site
it says checking for activex then i get this error, I went to other sites to
test activex seems my activex is wokring fine.

Here a dump of the log file:

008-03-06 03:40:10:578 3224 804 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddService -----------
2008-03-06 03:40:10:578 3224 804 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2008-03-06 03:40:10:578 3224 804 COMAPI - AuthorizationCabPath =
C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.ca b
2008-03-06 03:40:10:593 920 3f0 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloade d\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
2008-03-06 03:40:10:609 920 3f0 Misc Microsoft signed: Yes
2008-03-06 03:40:10:640 4020 fa8 DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2008-03-06 03:40:10:640 3224 804 COMAPI - Added service, URL =
http://update.microsoft.com/microsoftupdate/
2008-03-06 03:40:10:640 3224 804 COMAPI ----------- COMAPI:
IUpdateServiceManager::RegisterServiceWithAU -----------
2008-03-06 03:40:10:640 3224 804 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2008-03-06 03:40:10:703 3224 804 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2008-03-06 03:40:10:703 3224 804 Misc = Process: C:\Program Files\Internet
Explorer\IEXPLORE.EXE
2008-03-06 03:40:10:703 3224 804 Misc = Module:
C:\WINDOWS\system32\muweb.dll
2008-03-06 03:40:10:703 3224 804 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-03-06 03:40:10:703 3224 804 Misc Microsoft signed: Yes
2008-03-06 03:40:11:015 3224 804 Misc WARNING: DownloadFileInternal failed
for http://download.windowsupdate.com/v7...r/wuredir.cab:
error 0x80072f78
2008-03-06 03:40:11:015 3224 804 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-03-06 03:40:11:015 3224 804 Misc Microsoft signed: Yes
2008-03-06 03:40:11:328 3224 804 Misc WARNING: DownloadFileInternal failed
for http://download.microsoft.com/v7/win...r/wuredir.cab: error
0x80072f78
2008-03-06 03:40:11:328 3224 804 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-03-06 03:40:11:328 3224 804 Misc Microsoft signed: Yes
2008-03-06 03:40:11:796 3224 804 Misc WARNING: DownloadFileInternal failed
for http://www.update.microsoft.com/v7/w...r/wuredir.cab:
error 0x80072f78



Thanks & Please help this is very hard to fix.






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  #2 (permalink)  
Old 03-08-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Error 0x80072f78 when using the update site on IE7 & WINXP
Windows version?

You may receive an "Error 0x80072EE2," "Error 0x80072EE7," "Error
0x80072EFD," "Error 0x80072F76," or "Error 0x80072F78" error message when
you try to use the Windows Update Web site or the Microsoft Update Web site:
http://support.microsoft.com/kb/836941

Did your troubleshooting included using Guided Help in KB836941?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?

Assuming WinXP SP2, does the behavior persist if you start IE7 in No Add-ons
mode? ...if you Reset IE Advanced settings
(http://support.microsoft.com/kb/923737)? ...if you uninstall IE7 via
Add/Remove Programs?
==============================
You may need to...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


Starship wrote:
> Hello,
> Everytime i access the microsoft update site i get Error number:
> 0x80072F78
> I went through the troubleshooting on microsoft's site & nothing seems to
> work, anyone know how to repair ie7? When I am on the Microsoft update
> site
> it says checking for activex then i get this error, I went to other sites
> to
> test activex seems my activex is wokring fine.
>
> Here a dump of the log file:
>
> 008-03-06 03:40:10:578 3224 804 COMAPI ----------- COMAPI:
> IUpdateServiceManager::AddService -----------
> 2008-03-06 03:40:10:578 3224 804 COMAPI - ServiceId =
> {7971f918-a847-4430-9279-4a52d1efe18d}
> 2008-03-06 03:40:10:578 3224 804 COMAPI - AuthorizationCabPath =
> C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.ca b
> 2008-03-06 03:40:10:593 920 3f0 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloade d\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
> 2008-03-06 03:40:10:609 920 3f0 Misc Microsoft signed: Yes
> 2008-03-06 03:40:10:640 4020 fa8 DtaStor Update service properties:
> service
> registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2008-03-06 03:40:10:640 3224 804 COMAPI - Added service, URL =
> http://update.microsoft.com/microsoftupdate/
> 2008-03-06 03:40:10:640 3224 804 COMAPI ----------- COMAPI:
> IUpdateServiceManager::RegisterServiceWithAU -----------
> 2008-03-06 03:40:10:640 3224 804 COMAPI - ServiceId =
> {7971f918-a847-4430-9279-4a52d1efe18d}
> 2008-03-06 03:40:10:703 3224 804 Misc =========== Logging initialized
> (build: 7.0.6000.381, tz: -0500) ===========
> 2008-03-06 03:40:10:703 3224 804 Misc = Process: C:\Program
> Files\Internet
> Explorer\IEXPLORE.EXE
> 2008-03-06 03:40:10:703 3224 804 Misc = Module:
> C:\WINDOWS\system32\muweb.dll
> 2008-03-06 03:40:10:703 3224 804 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> 2008-03-06 03:40:10:703 3224 804 Misc Microsoft signed: Yes
> 2008-03-06 03:40:11:015 3224 804 Misc WARNING: DownloadFileInternal failed
> for http://download.windowsupdate.com/v7...r/wuredir.cab:
> error 0x80072f78
> 2008-03-06 03:40:11:015 3224 804 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> 2008-03-06 03:40:11:015 3224 804 Misc Microsoft signed: Yes
> 2008-03-06 03:40:11:328 3224 804 Misc WARNING: DownloadFileInternal failed
> for http://download.microsoft.com/v7/win...r/wuredir.cab:
> error
> 0x80072f78
> 2008-03-06 03:40:11:328 3224 804 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> 2008-03-06 03:40:11:328 3224 804 Misc Microsoft signed: Yes
> 2008-03-06 03:40:11:796 3224 804 Misc WARNING: DownloadFileInternal failed
> for http://www.update.microsoft.com/v7/w...r/wuredir.cab:
> error 0x80072f78
>
>
>
> Thanks & Please help this is very hard to fix.


Reply With Quote
  #3 (permalink)  
Old 03-09-2008
DrSysop
 

Posts: n/a
Re: Error 0x80072f78 when using the update site on IE7 & WINXP
Hi there, I had the same problem also, Here is what I did,

for some strange reason i was taking steps the microsoft tech emailed me to
do, took aol out, took my AV out (AVG) out & all regsvr all the wu.dlls etc.
still no dice waiting for more feedback on next step from her. I reinstalled
aol 9.1 & ran update.microsoft.com & WALA! it worked on aol but on IE7 same
error, I uninstalled back to IE6 no dice, funny thing tho when i went back
to ie 6 i click on the icon on desktop it created a shortcut instead of
launching. I did a repair install of xp & still no dice, Now i couldnt get
the updates till i got aol back in. I been at this for days & its boggling,
If this tech has no more fixes i will reformat this pc.
Only thing I can think of is to completly take all the IE & windows updates
directorys out & let windows reinstall them but i could be wrong.

I did also all of the following ont he microsoft troubleshooting site also.

If anyone else has a suggestion please do

-Thanks

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:ubSsSVUgIHA.1188@TK2MSFTNGP04.phx.gbl...
> Windows version?
>
> You may receive an "Error 0x80072EE2," "Error 0x80072EE7," "Error
> 0x80072EFD," "Error 0x80072F76," or "Error 0x80072F78" error message when
> you try to use the Windows Update Web site or the Microsoft Update Web
> site:
> http://support.microsoft.com/kb/836941
>
> Did your troubleshooting included using Guided Help in KB836941?
>
> What anti-virus application or security suite is installed? What
> anti-spyware applications (other than Defender)? What third-party
> firewall
> (if any)?
>
> Assuming WinXP SP2, does the behavior persist if you start IE7 in No
> Add-ons mode? ...if you Reset IE Advanced settings
> (http://support.microsoft.com/kb/923737)? ...if you uninstall IE7 via
> Add/Remove Programs?
> ==============================
> You may need to...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is
> related
> to a Security Update and cite the update's KB number (e.g., KB123456).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available
> through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
>
> Starship wrote:
>> Hello,
>> Everytime i access the microsoft update site i get Error number:
>> 0x80072F78
>> I went through the troubleshooting on microsoft's site & nothing seems to
>> work, anyone know how to repair ie7? When I am on the Microsoft update
>> site
>> it says checking for activex then i get this error, I went to other sites
>> to
>> test activex seems my activex is wokring fine.
>>
>> Here a dump of the log file:
>>
>> 008-03-06 03:40:10:578 3224 804 COMAPI ----------- COMAPI:
>> IUpdateServiceManager::AddService -----------
>> 2008-03-06 03:40:10:578 3224 804 COMAPI - ServiceId =
>> {7971f918-a847-4430-9279-4a52d1efe18d}
>> 2008-03-06 03:40:10:578 3224 804 COMAPI - AuthorizationCabPath =
>> C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.ca b
>> 2008-03-06 03:40:10:593 920 3f0 Misc Validating signature for
>> C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloade d\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
>> 2008-03-06 03:40:10:609 920 3f0 Misc Microsoft signed: Yes
>> 2008-03-06 03:40:10:640 4020 fa8 DtaStor Update service properties:
>> service
>> registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
>> 2008-03-06 03:40:10:640 3224 804 COMAPI - Added service, URL =
>> http://update.microsoft.com/microsoftupdate/
>> 2008-03-06 03:40:10:640 3224 804 COMAPI ----------- COMAPI:
>> IUpdateServiceManager::RegisterServiceWithAU -----------
>> 2008-03-06 03:40:10:640 3224 804 COMAPI - ServiceId =
>> {7971f918-a847-4430-9279-4a52d1efe18d}
>> 2008-03-06 03:40:10:703 3224 804 Misc =========== Logging initialized
>> (build: 7.0.6000.381, tz: -0500) ===========
>> 2008-03-06 03:40:10:703 3224 804 Misc = Process: C:\Program
>> Files\Internet
>> Explorer\IEXPLORE.EXE
>> 2008-03-06 03:40:10:703 3224 804 Misc = Module:
>> C:\WINDOWS\system32\muweb.dll
>> 2008-03-06 03:40:10:703 3224 804 Misc Validating signature for
>> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
>> 2008-03-06 03:40:10:703 3224 804 Misc Microsoft signed: Yes
>> 2008-03-06 03:40:11:015 3224 804 Misc WARNING: DownloadFileInternal
>> failed
>> for http://download.windowsupdate.com/v7...r/wuredir.cab:
>> error 0x80072f78
>> 2008-03-06 03:40:11:015 3224 804 Misc Validating signature for
>> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
>> 2008-03-06 03:40:11:015 3224 804 Misc Microsoft signed: Yes
>> 2008-03-06 03:40:11:328 3224 804 Misc WARNING: DownloadFileInternal
>> failed
>> for http://download.microsoft.com/v7/win...r/wuredir.cab:
>> error
>> 0x80072f78
>> 2008-03-06 03:40:11:328 3224 804 Misc Validating signature for
>> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
>> 2008-03-06 03:40:11:328 3224 804 Misc Microsoft signed: Yes
>> 2008-03-06 03:40:11:796 3224 804 Misc WARNING: DownloadFileInternal
>> failed
>> for http://www.update.microsoft.com/v7/w...r/wuredir.cab:
>> error 0x80072f78
>>
>>
>>
>> Thanks & Please help this is very hard to fix.

>



Reply With Quote
  #4 (permalink)  
Old 03-09-2008
ميدو
 

Posts: n/a
Re: Error 0x80072f78 when using the update site on IE7 & WINXP


"PA Bear [MS MVP]" wrote:

> Windows version?
>
> You may receive an "Error 0x80072EE2," "Error 0x80072EE7," "Error
> 0x80072EFD," "Error 0x80072F76," or "Error 0x80072F78" error message when
> you try to use the Windows Update Web site or the Microsoft Update Web site:
> http://support.microsoft.com/kb/836941
>
> Did your troubleshooting included using Guided Help in KB836941?
>
> What anti-virus application or security suite is installed? What
> anti-spyware applications (other than Defender)? What third-party firewall
> (if any)?
>
> Assuming WinXP SP2, does the behavior persist if you start IE7 in No Add-ons
> mode? ...if you Reset IE Advanced settings
> (http://support.microsoft.com/kb/923737)? ...if you uninstall IE7 via
> Add/Remove Programs?
> ==============================
> You may need to...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB123456).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
>
> Starship wrote:
> > Hello,
> > Everytime i access the microsoft update site i get Error number:
> > 0x80072F78
> > I went through the troubleshooting on microsoft's site & nothing seems to
> > work, anyone know how to repair ie7? When I am on the Microsoft update
> > site
> > it says checking for activex then i get this error, I went to other sites
> > to
> > test activex seems my activex is wokring fine.
> >
> > Here a dump of the log file:
> >
> > 008-03-06 03:40:10:578 3224 804 COMAPI ----------- COMAPI:
> > IUpdateServiceManager::AddService -----------
> > 2008-03-06 03:40:10:578 3224 804 COMAPI - ServiceId =
> > {7971f918-a847-4430-9279-4a52d1efe18d}
> > 2008-03-06 03:40:10:578 3224 804 COMAPI - AuthorizationCabPath =
> > C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.ca b
> > 2008-03-06 03:40:10:593 920 3f0 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloade d\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
> > 2008-03-06 03:40:10:609 920 3f0 Misc Microsoft signed: Yes
> > 2008-03-06 03:40:10:640 4020 fa8 DtaStor Update service properties:
> > service
> > registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
> > 2008-03-06 03:40:10:640 3224 804 COMAPI - Added service, URL =
> > http://update.microsoft.com/microsoftupdate/
> > 2008-03-06 03:40:10:640 3224 804 COMAPI ----------- COMAPI:
> > IUpdateServiceManager::RegisterServiceWithAU -----------
> > 2008-03-06 03:40:10:640 3224 804 COMAPI - ServiceId =
> > {7971f918-a847-4430-9279-4a52d1efe18d}
> > 2008-03-06 03:40:10:703 3224 804 Misc =========== Logging initialized
> > (build: 7.0.6000.381, tz: -0500) ===========
> > 2008-03-06 03:40:10:703 3224 804 Misc = Process: C:\Program
> > Files\Internet
> > Explorer\IEXPLORE.EXE
> > 2008-03-06 03:40:10:703 3224 804 Misc = Module:
> > C:\WINDOWS\system32\muweb.dll
> > 2008-03-06 03:40:10:703 3224 804 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> > 2008-03-06 03:40:10:703 3224 804 Misc Microsoft signed: Yes
> > 2008-03-06 03:40:11:015 3224 804 Misc WARNING: DownloadFileInternal failed
> > for http://download.windowsupdate.com/v7...r/wuredir.cab:
> > error 0x80072f78
> > 2008-03-06 03:40:11:015 3224 804 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> > 2008-03-06 03:40:11:015 3224 804 Misc Microsoft signed: Yes
> > 2008-03-06 03:40:11:328 3224 804 Misc WARNING: DownloadFileInternal failed
> > for http://download.microsoft.com/v7/win...r/wuredir.cab:
> > error
> > 0x80072f78
> > 2008-03-06 03:40:11:328 3224 804 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> > 2008-03-06 03:40:11:328 3224 804 Misc Microsoft signed: Yes
> > 2008-03-06 03:40:11:796 3224 804 Misc WARNING: DownloadFileInternal failed
> > for http://www.update.microsoft.com/v7/w...r/wuredir.cab:
> > error 0x80072f78
> >
> >
> >
> > Thanks & Please help this is very hard to fix.

>
>

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