You receive an error code and the copy of Microsoft Windows is not validated when you try
to use Windows Genuine Advantage to validate your copy of Windows
http://support.microsoft.com/kb/908440
You cannot download Windows Genuine Advantage updates on a Windows XP-based computer that
you purchased from an Original Equipment Manufacturer
http://support.microsoft.com/kb/914225
The Windows Genuine Advantage (WGA) validation check process does not complete when you
try to validate your copy of Windows XP or Windows 2000 Professional
http://support.microsoft.com/kb/905226
When you say you cleared out the temporary internet files, did you also try renaming the
softwaredistribution folder?
--
====================================
TaurArian [MVP] 2005-2008 - Australia
====================================
How to ask a question:
http://support.microsoft.com/kb/555375
http://taurarian.mvps.org/index.htm
Emails will not be acknowledged - please post to the newsgroup so all may benefit.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
"satxfili" <satxfili@discussions.microsoft.com> wrote in message
news:51337F85-2671-4F14-839E-011689627150@microsoft.com...
|I posted the following on the WGA forum and received the reply at the bottom
| of this thread informing me to post this on this forum instead. Please help.
|
| I try to run a manual update and it says it has to validate windows. It
| then errors that saying that if the active x bar doesn't appear to validate
| the optional way. It validates and says it's sending me back to the update
| page and this continues over and over. I ran the diagnostic and it hangs at
| the windows activex line. All others pass. I downloaded the validation
| diagnostic tool and it works. Here is the result
|
| Diagnostic Report (1.7.0069.0):
| -----------------------------------------
| WGA Data-->
| Validation Status: Genuine
| Validation Code: 0
| Online Validation Code: N/A
| Cached Validation Code: N/A
| Windows Product Key: *****-*****-2P6WC-JF3VG-X9BWV
| Windows Product Key Hash: SMNYVRKbed3Fai7QyrxnOIjqTP4=
| Windows Product ID: 76475-017-1309267-21333
| Windows Product ID Type: 5
| Windows License Type: Retail
| Windows OS version: 5.1.2600.2.00010300.2.0.hom
| CSVLK Server: N/A
| CSVLK PID: N/A
| ID: {5DE84C31-C6E9-40F0-A498-8F909592A3CC}(3)
| Is Admin: Yes
| TestCab: 0x0
| WGA Version: Registered, 1.7.59.1
| Signed By: Microsoft
| Product Name: N/A
| Architecture: N/A
| Build lab: N/A
| TTS Error: N/A
| Validation Diagnostic: 025D1FF3-171-1
| Resolution Status: N/A
|
| WgaER Data-->
| ThreatID(s): N/A
| Version: N/A
|
| Notifications Data-->
| Cached Result: 0
| File Exists: Yes
| Version: 1.7.18.7
| WgaTray.exe Signed By: Microsoft
| WgaLogon.dll Signed By: Microsoft
|
| OGA Data-->
| Office Status: 100 Genuine
| OGA Version: Registered, 1.6.28.0
| Signed By: Microsoft
| Office Diagnostics: B4D0AA8B-531-645_025D1FF3-171-1
|
| Browser Data-->
| Proxy settings: N/A
| User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
| Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
| Download signed ActiveX controls: Prompt
| Download unsigned ActiveX controls: Disabled
| Run ActiveX controls and plug-ins: Allowed
| Initialize and script ActiveX controls not marked as safe: Disabled
| Allow scripting of Internet Explorer Webbrowser control: Disabled
| Active scripting: Allowed
| Script ActiveX controls marked as safe for scripting: Allowed
|
| File Scan Data-->
|
| Other data-->
| Office Details:
|
<GenuineResults><MachineData><UGUID>{5DE84C31-C6E9-40F0-A498-8F909592A3CC}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-X9BWV</PKey><PID>76475-017-1309267-21333</PID><PIDType>5</PIDType><SID>S-1-5-21-1390067357-507921405-854245398</SID><SYSTEM><Manufacturer>00101910
|
| XL768</Manufacturer><Model>15147900000340</Model></SYSTEM><BIOS><Manufacturer>Phoenix
| Technologies LTD</Manufacturer><Version>2.00</Version><SMBIOSVersion
| major="2"
|
minor="0"/><Date>20000725000000.000000+000</Date></BIOS><HWID>254436DF01842059</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central
| Standard
|
Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product
|
GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
| Office Professional Edition
|
2003</Name><Ver>11</Ver><Val>9848439202735A4</Val><Hash>sXr9+olzj7g47t3WplrqOYJZETo=</Hash><Pid>73931-722-0580555-57823</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>
|
|
|
| Why am I caught in this loop? I've emptied the temporary files, cookies,
| history - everything. I've restarted several times and nothing works.
|
|
|
| Report Abuse
|
|
|
| Today, 11:14 AM
| Matt Prall MS
|
| Moderator
|
| Posts 484 Answer Re: Microsoft Update fails and gets in a loop
| Was this post helpful ?
|
|
| Hello bwbmom,
|
|
|
| Your issue appears to be Windows Update and not Windows Genuine Advantage
| (WGA) related. This Forum is only for support of WGA. Your issue appears to
| be outside the scope of the Genuine Advantage forum. Please visit
|
https://support.microsoft.com/oas/de...spx?gprid=6527 and submit a FREE
| support request for Windows Update problem which you are experiencing.
|
|
|
| You may also consider self help options detailed below. Please visit the
| Discussions in Windows Update Forum located here:
|
http://www.microsoft.com/windowsxp/e...ang =en&cr=US
| and post what exactly is causing the problem. This forum specializes with WU
| problems.
|
|
|
|
|
|
|
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