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I cannot install Vista updates

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 03-05-2008
mstock
 

Posts: n/a
I cannot install Vista updates
I've tried everything nothing works I still get these Error = 80073712,
8007065E
Please help me. Thank you
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  #2 (permalink)  
Old 03-05-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: I cannot install Vista updates
http://groups.google.com/group/micro...coring=d&hl=en
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

mstock wrote:
> I've tried everything nothing works I still get these Error = 80073712,
> 8007065E
> Please help me. Thank you


Reply With Quote
  #3 (permalink)  
Old 03-05-2008
mstock
 

Posts: n/a
Re: I cannot install Vista updates
It dosen't help is link that will fix the problems?
Thank you

"PA Bear [MS MVP]" wrote:

> http://groups.google.com/group/micro...coring=d&hl=en
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> mstock wrote:
> > I've tried everything nothing works I still get these Error = 80073712,
> > 8007065E
> > Please help me. Thank you

>
>

Reply With Quote
  #4 (permalink)  
Old 03-06-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: I cannot install Vista updates
I can't fix it for you. Read the previous threads about the errors/problems
and review the suggestions/recommendations made by others. This is a
peer-to-peer support newsgroup. No one here represents or works for
Microsoft.

=============================

Or you could...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~PA Bear

mstock wrote:
> It dosen't help is link that will fix the problems?
> Thank you
>
> "PA Bear [MS MVP]" wrote:
>
>> http://groups.google.com/group/micro...coring=d&hl=en
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> mstock wrote:
>>> I've tried everything nothing works I still get these Error = 80073712,
>>> 8007065E
>>> Please help me. Thank you


Reply With Quote
  #5 (permalink)  
Old 03-06-2008
mstock
 

Posts: n/a
Re: I cannot install Vista updates
Thank you, I'm A+ Net+ and MCP
I have cancer now I'm not in the best of health, because there no cure for
this type of cancer, I do hope Microsoft can develope some day a good OS and
3RD party
togetherness, amen

"PA Bear [MS MVP]" wrote:

> I can't fix it for you. Read the previous threads about the errors/problems
> and review the suggestions/recommendations made by others. This is a
> peer-to-peer support newsgroup. No one here represents or works for
> Microsoft.
>
> =============================
>
> Or you could...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB123456).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~PA Bear
>
> mstock wrote:
> > It dosen't help is link that will fix the problems?
> > Thank you
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> http://groups.google.com/group/micro...coring=d&hl=en
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >> mstock wrote:
> >>> I've tried everything nothing works I still get these Error = 80073712,
> >>> 8007065E
> >>> Please help me. Thank you

>
>

Reply With Quote
  #6 (permalink)  
Old 03-06-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: I cannot install Vista updates
Repost:

> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


mstock wrote:
> Thank you, I'm A+ Net+ and MCP
> I have cancer now I'm not in the best of health, because there no cure for
> this type of cancer, I do hope Microsoft can develope some day a good OS
> and
> 3RD party
> togetherness, amen
>
> "PA Bear [MS MVP]" wrote:
>
>> I can't fix it for you. Read the previous threads about the
>> errors/problems and review the suggestions/recommendations made by
>> others.
>> This is a peer-to-peer support newsgroup. No one here represents or
>> works
>> for Microsoft.
>>
>> =============================
>>
>> Or you could...
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> KB123456).
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~PA Bear
>>
>> mstock wrote:
>>> It dosen't help is link that will fix the problems?
>>> Thank you
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> http://groups.google.com/group/micro...coring=d&hl=en
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>> mstock wrote:
>>>>> I've tried everything nothing works I still get these Error =
>>>>> 80073712,
>>>>> 8007065E
>>>>> Please help me. Thank you


Reply With Quote
  #7 (permalink)  
Old 05-06-2008
caver8
 

Posts: n/a
Re: I cannot install Vista updates
I am also having the same problems. I started having all these troubles AND
driver problems with my USB devices and also ps/2 stuff. Is this all related
as it seems? (Windows Vista Ultimate 64 Bit) The update was on April 15th I
think and it was for windows defender. The one with 'definition 1.31.8888.0'
and that’s the last of the 'Status Successful' streak. The first 'Status
Failed' was KB937286 'Optional' on 4.16.08 and it failed again on 4.18.08 and
then again it failed 4 times on 4.18.08....etc. I get ' Searching for
Hardware driver' messages on every reboot now and anytime I need to download
pictures to my hard drive I have to go through the driver installation for my
Sony DSC-H5 camera which never happened before. This is a real pain in my
patoot. When is Microsoft going to fix Windows Defender for the 64 bit
systems? It won't even allow me to uninstall the update. Please
help....c-mon...pretty please? Whipped dream on top and a cherry? You know ya
wanna help....Pllleeeeeeaase?

Definition Update for Windows Defender - KB915597 (Definition 1.31.8726.0)

Installation date: ‎4/‎11/‎2008 2:13 AM

Installation status: Successful

Then this one:


Definition Update for Windows Defender - KB915597 (Definition 1.31.8888.0)

Installation date: ‎4/‎15/‎2008 8:33 PM

Installation status: Successful

Update type: Important

Install this update to revise the definition files used to detect spyware
and other potentially unwanted software. Once you have installed this item,
it cannot be removed.

More information:
http://www.microsoft.com/athome/secu.../overview.mspx

Help and Support:
http://go.microsoft.com/fwlink/?LinkId=52661


Update type: Important

Install this update to revise the definition files used to detect spyware
and other potentially unwanted software. Once you have installed this item,
it cannot be removed.

More information:
http://www.microsoft.com/athome/secu.../overview.mspx

Help and Support:
http://go.microsoft.com/fwlink/?LinkId=52661

After that one I started have updates that would fail quite often. Prior to
these updates I NEVER had a failed update with this computer. Period. Every
last update ends with the word Successful as for status and the words
Optional, Important or Recommended in the 'Type' column.




"PA Bear [MS MVP]" wrote:

> Repost:
>
> > Start a free Windows Update support incident request:
> > https://support.microsoft.com/oas/de...spx?gprid=6527

> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> mstock wrote:
> > Thank you, I'm A+ Net+ and MCP
> > I have cancer now I'm not in the best of health, because there no cure for
> > this type of cancer, I do hope Microsoft can develope some day a good OS
> > and
> > 3RD party
> > togetherness, amen
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> I can't fix it for you. Read the previous threads about the
> >> errors/problems and review the suggestions/recommendations made by
> >> others.
> >> This is a peer-to-peer support newsgroup. No one here represents or
> >> works
> >> for Microsoft.
> >>
> >> =============================
> >>
> >> Or you could...
> >>
> >> Start a free Windows Update support incident request:
> >> https://support.microsoft.com/oas/de...spx?gprid=6527
> >>
> >> Support for Windows Update:
> >> http://support.microsoft.com/gp/wusupport
> >>
> >> For home users, no-charge support is available by calling 1-866-PCSAFETY
> >> in
> >> the United States and in Canada or by contacting your local Microsoft
> >> subsidiary. There is no-charge for support calls that are associated
> >> with
> >> security updates. When you call, clearly state that your problem is
> >> related to a Security Update and cite the update's KB number (e.g.,
> >> KB123456).
> >>
> >> For more information about how to contact your local Microsoft subsidiary
> >> for security update support issues, visit the International Support Web
> >> site: http://support.microsoft.com/common/international.aspx
> >>
> >> For enterprise customers, support for security updates is available
> >> through
> >> your usual support contacts.
> >> --
> >> ~PA Bear
> >>
> >> mstock wrote:
> >>> It dosen't help is link that will fix the problems?
> >>> Thank you
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>
> >>>> http://groups.google.com/group/micro...coring=d&hl=en
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >>>> AumHa VSOP & Admin http://aumha.net
> >>>> DTS-L http://dts-l.net/
> >>>>
> >>>> mstock wrote:
> >>>>> I've tried everything nothing works I still get these Error =
> >>>>> 80073712,
> >>>>> 8007065E
> >>>>> Please help me. Thank you

>
>

Reply With Quote
  #8 (permalink)  
Old 10-19-2009
gee
 

Posts: n/a
Re: I cannot install Vista updates


"PA Bear [MS MVP]" wrote:

> http://groups.google.com/group/micro...coring=d&hl=en
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> mstock wrote:
> > I've tried everything nothing works I still get these Error = 80073712,
> > 8007065E
> > Please help me. Thank you

>
>

Reply With Quote
  #9 (permalink)  
Old 10-19-2009
gee
 

Posts: n/a
Re: I cannot install Vista updates
I'm having the same problem..............my question....If this error code is
so common to so many, then why has this not been solved by now.

|One more thing, this is very frustrating and to know that your computer is
not fully protected....

gee

"PA Bear [MS MVP]" wrote:

> http://groups.google.com/group/micro...coring=d&hl=en
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> mstock wrote:
> > I've tried everything nothing works I still get these Error = 80073712,
> > 8007065E
> > Please help me. Thank you

>
>

Reply With Quote
  #10 (permalink)  
Old 10-19-2009
Shenan Stanley
 

Posts: n/a
Re: I cannot install Vista updates
mstock wrote:
> I've tried everything nothing works I still get these Error = 80073712,
> 8007065E


PA Bear [MS MVP] wrote:
> http://groups.google.com/group/micro...coring=d&hl=en


gee wrote:
> I'm having the same problem..............my question....If this
> error code is so common to so many, then why has this not been
> solved by now.
>
> One more thing, this is very frustrating and to know that your
> computer is not fully protected.


Did you read any of the links in the Google Groups search results?
Try any of the solutions given?

Such as:

TaurArian wrote:
> How to troubleshoot Windows Vista and Windows Server 2008 service
> pack installation issues
> http://support.microsoft.com/kb/947366
>
> Error message when you try to install updates from the Windows
> Update or Microsoft Update Web site: "0x80073712"
> http://support.microsoft.com/kb/957310
>
> Description of the System Update Readiness Tool for Windows Vista
> http://support.microsoft.com/kb/947821


Your real protection comes from your diligence in proper maintenance, proper
care, etc. Always has, always will in everything - not just computing. A
little knowledge goes a long way. Yes - service packs for operating
systems, security patches in general - are a big part of that, but only part
of it.

So what would anyone here (volunteers) need from you in order to further
assist you?

We know you have Windows Vista (what edition? Home Basic, Home Premium,
Business, Enterprise, Ultimate?) and you are likely at some service pack
level (1? 2?) given you are frustrated and this error can be associated to
service pack installation as well as just regular patches. But could you
give some extra details?

Windows Vista what?
Service pack level?
x86 or x64? (32-bit or 64-bit?)

Don't know how to get that information - now you will:

Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.

The picture at the top of the window that opens will give you the general
(Operating System name and edition) while the line starting with the word
"version" will give you the rest of the story.

Post _both_ in response to this message verbatim. ;-)

To see if your computer is running 32-bit or 64-bit Windows,
do the following:
1. Open System by clicking the Start button, clicking Control Panel,
clicking System and Maintenance, and then clicking System.
2. Under System, you can view the system type.


Is your machine malware free? Know that most AntiVirus solutions (even the
well-known names like McAfee, Norton/Symantec) will not protect you 100% -
and if you happen to have some all-in-one suite - you may even be worse off
in some ways than with just some freebie AV and the built-in firewall. You
should do the following no matter the answers you give to the above
questions:

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Download and run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

Reboot.

Other than that - what other due-diligence could you do to help yourself and
provide better information here? Just post all the details you can. The
above is a good start.

Someone coming in here saying, "I have Windows Vista Home Premium w/SP2 x86
and have been trying to update my computer with KB###### and it fails -
quoting an error '80073712' and '8007065E' every time. I have scanned my
computer for malware with 'MalwareBytes' and 'SuperAntiSpyware' and cleaned
up what they have found. I have tried following everything found in
http://support.microsoft.com/kb/957310 with no success. Please tell me what
I can try next." has stated their problem, what they have tried and what has
failed in pretty good detail and I would bet further suggestions would be
forthcoming. At least more forthcoming than one would expect from tacking
onto a 17+ month old conversation. ;-)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


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