See if you can find anything here to help.
How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
1. See the "Need more help? Tell us what problem you are having" section of
2. You cannot install some updates or programs
3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
How to read the Windowsupdate.log file
3b. Compare errors to those listed here:
and/or go to http://windowsupdate.microsoft.com
> click on Help and Support
link in left pane > Solve problems on your own.
Start a free Windows Update support incident request:
Support for Windows Update:
"jayde.eyez" <email@example.com> wrote in message
> This is driving me nuts.
> I have been TRYING for the past 24 hours to update my laptop. Four of the
> updates will not install. It says that they have successfully installed
> in fact they have failed. I have looked up both of the error codes and no
> help. No matter what I do they won't install.
> I have contacted the manufacturer of my laptop and they keep telling me to
> reinstall windows. I know I don't have to go this far because I had this
> problem on another PC and a tech from Microsoft repaired it in about 10
> minutes. However, I can't connect to live chat because I keep getting
> my Product ID number is incorrect. (even though I got it right from where
> Microsoft told me it was located). Guess that is happening because they
> really don't want to give me the free 90 days - they want the $59.00.
> Can someone PLEASE help me!? I can't install anything else until this