"jpurpuro" <jpurpuro@discussions.microsoft.com> wrote in message
news:492F3762-4890-4679-BFA4-3A5305267D69@microsoft.com
....
> [Subject: RE: Error 0x80070020 Windows Update]
<cmd_output>
F:\>net helpmsg 32
The process cannot access the file because it is being used by another process.
</cmd_output>
While file? What other process?
If you want to diagnose this search for these details in the diagnostics
the update produces. Activate verbose logging if necessary.
Supplement the diagnostics using ProcMon if necessary.
> The assistance I received from Microsoft Support recommended
> that I disable realtime viruse checking (did that, same results), then to
> uninstall my ant-virus program (no way I'm doing that).
Why? It is quite likely that a security package could mistake your update
attempt as a Trojan. There have been many instances where using a
security package's "disable" command has been found to be insufficient
to prevent its interfering effects on the update. Hence, the user is advised
to uninstall it in order to avoid that interference and get the update installed cleanly.
Note that you only need to uninstall the interferer to do the update's install phase.
E.g. you could do the download, disconnect completely from the Internet,
uninstall the security package, install the update, do a reboot if required
(still without the security package and still staying disconnected from the network)
and only then reinstall your security package.
Of course if your alternative diagnosis discovers that something else
is causing the interference implied by the error code, then you will have to
make sure that that process is stopped too. ; )
Good luck
Robert Aldwinckle
---
> Tom, I started encountering the exact same problem as you did in December
> 2007. It only happens on my desktop computer. The laptop I have hooked to
> the same cable modem network updates without any problems. And, I have not
> disabled my McAfee anti-virus software on the laptop. I believe this problem
> stems from an automatic (not requested) download of Microsoft Compression
> Client 1.0 for Windows XP or Microsoft Silverlight, neither of which I
> requested to download or install. I've unistalled Microsoft Silverlight and
> still have the update problem. When I tried to remove Microsoft Compression
> Client, it tells me that numerous programs may not run properly (several
> Microsoft hotfixes and security updates manually downloaded), and many other
> programs. So, I haven't removed that program. But, my laptop has Microsoft
> Compression Client 1.0 installed and updates without any problems. My OS is
> XP Home SP2. The assistance I received from Microsoft Support recommended
> that I disable realtime viruse checking (did that, same results), then to
> uninstall my ant-virus program (no way I'm doing that). So, I'll just
> manually download and install new updates.
>
> "Tom Hall" wrote:
>
>> OS: XP Pro SP2.
>>
>> The first indication of a problem came from my Event Log:
>>
>> Event Type: Error
>> Event Source: Windows Update Agent
>> Event Category: Installation
>> Event ID: 20
>> Date: 6/22/2007
>> Time: 5:23:50 AM
>> User: N/A
>> Computer: V-C889AAF937B64
>> Description:
>> Installation Failure: Windows failed to install the following update with
>> error 0x80070020: Automatic Updates.
>>
>> For more information, see Help and Support Center at
>> http://go.microsoft.com/fwlink/events.asp.
>> Data:
>> 0000: 57 69 6e 33 32 48 52 65 Win32HRe
>> 0008: 73 75 6c 74 3d 30 78 38 sult=0x8
>> 0010: 30 30 37 30 30 32 30 20 0070020
>> 0018: 55 70 64 61 74 65 49 44 UpdateID
>> 0020: 3d 7b 44 36 37 36 36 31 ={D67661
>> 0028: 45 42 2d 32 34 32 33 2d EB-2423-
>> 0030: 34 35 31 44 2d 42 46 35 451D-BF5
>> 0038: 44 2d 31 33 31 39 39 45 D-13199E
>> 0040: 33 37 44 46 32 38 7d 20 37DF28}
>> 0048: 52 65 76 69 73 69 6f 6e Revision
>> 0050: 4e 75 6d 62 65 72 3d 30 Number=0
>> 0058: 20 00 .
>>
>> When I went to the Windows Update site, I was first told "Update Windows to
>> work with this website". I should point out at this stage that I routinely
>> apply updates by visiting the site every patch Tuesday. This month's
>> patches were installed without any apparent errors.
>>
>> On this first page, there's a button labeled "Update Windows". When I click
>> on it, there's apparent activity of downloading and then copying files.
>>
>> After a few seconds, another web page appears with the following content:
>>
>>
>>
>>
>> [Error number: 0x80070020]
>> The website has encountered a problem and cannot display the page you are
>> trying to view. The options provided below might help you solve the
>> problem.
>> For self-help options:
>>
>> Frequently Asked Questions
>>
>> Find Solutions
>>
>> Windows Update Newsgroup
>> For assisted support options:
>>
>> Microsoft Online Assisted Support (no-cost for Windows Update issues)
>>
>>
>> I've googled the error code but so far haven't been able to find anything
>> useful. I'm assuming this error isn't just going to go away on its own. One
>> search result mentioned turning off realtime virus checking to see if that
>> solved the problem; it didn't. (AVG Pro is what I use here).
>>
>> The Windows Update site is already in my Trusted Sites list, which was
>> another suggestion I found.
>>
>> I would appreciate any help anyone might be able to provide.
>>
>>
>>
>>
>> Tom
>>
>> --
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>>
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