Hello
Can you send the following files?
%windir%\logs\cbs\*.*
%windir%\WindowsUpdate*.log
%windir%\inf\setupapi.dev.log
%windir%\winsxs\poqexec.log (if exists)
%windir%\winsxs\pending.* (if exists)
%windir%\Performance\WinSAT\Datastore\*.*
%windir%\System32\winevt\Logs\application.evtx
Compress them into a zip file before sending or mutliple zip files.
The largest file size I think I can get is 6 meg but these are text file so
they compress pretty well
Remove the word online from the email address
darrellg@online.microsoft.com
when you send to me.
Thanks,
Darrell Gorter[MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights
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Thread-Topic: Failure to install KB938371
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Subject: Re: Failure to install KB938371
Date: Fri, 29 Feb 2008 22:34:00 -0800
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Dear Tunkytoy,
Unfortunately that option is not open to me. As part of the site policy on
Wednesday every week an assessment of system stability is performed, and,
if
satisfactory, all but the latest restore points are deleted.
So, my only recourse would be to security backups, but then I face the
problem of re-installing whatever else was installed after KB937287 + all
other registry changes. This, at the moment at least, I deem a
disproportional effort. I hope there will be another way of getting
KB938371
on board. After all, a lot of people who DID install KB937827 WERE
successful
in installing KB938171 as well.
Further advice would be appreciated.
Regards,
"TUNKYTOY" wrote:
>
> Your problem maybe because you installed KB937287 with other updates in
> the same session and for some reasons not clear messes up install
> updates on some machines and especially KB938371. You cannot uninstall
> KB937287 but you can possibly do a system restore prior to its
> installtion date. If so download the standalones for both. Install
> KB937287 first (no reboot required) then install KB938371 and reboot. I
> had the same problem until I read the article below and it worked
> perfectly. I also went offline, disabled anti-virus, windows firewall
> and browser prior to installing to be on the safe side.
>
> The article that set me on to this :
> Quote
> In what is hopefully not a harbinger of bad tidings for Vista SP1
> itself, Microsoft product manager Nick White announced in the Windows
> Vista blog on Feb. 19 that patch 937287 was being pulled from
> distribution due to the issues it was causing on some machines.
>
> You can prevent the reboot problem from occurring by installing patch
> 937287 separately, not at the same time as any other updates. Several
> people have been able to fix affected machines by rolling Windows back
> to an earlier restore point, and then installing 937287 manually. This
> procedure has been described in Joaquim Anguas's blog.
>
> To obtain 937287 and install it separately, you should visit
> Microsoft's official Download Center to get the 32-bit version or the
> 64-bit version.
> End Quote
>
>
> --
> TUNKYTOY
> Posted via http://www.vistaheads.com
>
>
Linear Mode
