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  #1 (permalink)  
Old 02-28-2008
Tom
 

Posts: n/a
Updates
My problem is that after I go an download the updates and after I click
restart, it goes to restart, but it will just sit in the restarting page for
like hours and nothing will ever get installed. I would then have to manualy
turn off the computer and this happens every week when I try to install the
updates. No error mesages are comming up either, it just says that the
updated could not be installed/ failed to install updates. Please help
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  #2 (permalink)  
Old 02-28-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Updates
Please see this page http://dts-l.net/goodpost.htm then post back to this
thread with the information we'd need to be able to assist you properly.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Tom wrote:
> My problem is that after I go an download the updates and after I click
> restart, it goes to restart, but it will just sit in the restarting page
> for
> like hours and nothing will ever get installed. I would then have to
> manualy turn off the computer and this happens every week when I try to
> install the updates. No error mesages are comming up either, it just says
> that the updated could not be installed/ failed to install updates.
> Please
> help


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  #3 (permalink)  
Old 02-29-2008
Tom
 

Posts: n/a
Re: Updates
What do you mean? Did I not ask my question in the proper format? If that
is so, then a bunch of other questions should be revised.

"PA Bear [MS MVP]" wrote:

> Please see this page http://dts-l.net/goodpost.htm then post back to this
> thread with the information we'd need to be able to assist you properly.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Tom wrote:
> > My problem is that after I go an download the updates and after I click
> > restart, it goes to restart, but it will just sit in the restarting page
> > for
> > like hours and nothing will ever get installed. I would then have to
> > manualy turn off the computer and this happens every week when I try to
> > install the updates. No error mesages are comming up either, it just says
> > that the updated could not be installed/ failed to install updates.
> > Please
> > help

>
>

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  #4 (permalink)  
Old 02-29-2008
TaurArian
 

Posts: n/a
Re: Updates
Guess what we're trying to ascertain at a bare minimum is at least what operating system
you have, you could have Vista (various versions), or Windows XP, even Windows 2000. From
now on, unless otherwise stated I will assume all operating systems are Windows XP SP2.
Your question is so vague, but you're not the only one........... If you want help you
have to tell us more.
How to ask a question: http://support.microsoft.com/kb/555375

In the meantime, you may wish to peruse the below information. Feel free to post back with
further information.

How to troubleshoot common Windows Update, Microsoft Update, and Windows Server Update
Services installation issues
http://support.microsoft.com/kb/906602

Perhaps -

How to view the Update log in Windows:-

Click Start, and then click Run.
In the Open box, type: %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate the error code(s)
associated with the latest failed attempt to download/install. If appropriate copy and
paste the error codes into this thread so someone may be able to assist you. On the other
hand, you may be able to find the error code and other suggestions by searching the
Newsgroup.

Also check Windows folder for file called KB******.log (****** = number of update ie
KB896688) and post the contents of the failed update.
This may provide further clues as to why the update failed.

How to read the Windowsupdate.log file:
http://support.microsoft.com/kb/902093


or even - Windows Update Checklist
http://www3.telus.net/dandemar/updtcl.htm


--
====================================
TaurArian [MVP] 2005-2008 - Australia
====================================
How to ask a question: http://support.microsoft.com/kb/555375
http://taurarian.mvps.org/index.htm
Emails will not be acknowledged - please post to the newsgroup so all may benefit.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"Tom" <Tom@discussions.microsoft.com> wrote in message
news:059B6F87-DC62-4B02-808A-9EF7993AE5A1@microsoft.com...
| What do you mean? Did I not ask my question in the proper format? If that
| is so, then a bunch of other questions should be revised.
|
| "PA Bear [MS MVP]" wrote:
|
| > Please see this page http://dts-l.net/goodpost.htm then post back to this
| > thread with the information we'd need to be able to assist you properly.
| > --
| > ~Robear Dyer (PA Bear)
| > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
| > AumHa VSOP & Admin http://aumha.net
| > DTS-L http://dts-l.net/
| >
| > Tom wrote:
| > > My problem is that after I go an download the updates and after I click
| > > restart, it goes to restart, but it will just sit in the restarting page
| > > for
| > > like hours and nothing will ever get installed. I would then have to
| > > manualy turn off the computer and this happens every week when I try to
| > > install the updates. No error mesages are comming up either, it just says
| > > that the updated could not be installed/ failed to install updates.
| > > Please
| > > help
| >
| >


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  #5 (permalink)  
Old 02-29-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Updates
http://dts-l.net/goodpost.htm will tell you all you need to know.

Tom wrote:
> What do you mean? Did I not ask my question in the proper format? If
> that
> is so, then a bunch of other questions should be revised.
>
> "PA Bear [MS MVP]" wrote:
>
>> Please see this page http://dts-l.net/goodpost.htm then post back to this
>> thread with the information we'd need to be able to assist you properly.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> Tom wrote:
>>> My problem is that after I go an download the updates and after I click
>>> restart, it goes to restart, but it will just sit in the restarting page
>>> for
>>> like hours and nothing will ever get installed. I would then have to
>>> manualy turn off the computer and this happens every week when I try to
>>> install the updates. No error mesages are comming up either, it just
>>> says
>>> that the updated could not be installed/ failed to install updates.
>>> Please
>>> help


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  #6 (permalink)  
Old 02-29-2008
Tom
 

Posts: n/a
Re: Updates
Well I have *** vista 32-bit. My problem is that after I download my updates,
I then restart my computer, but it says "restarting" but it does not turn or
ever. I have let it sit for hours and nothing. So I turn off the comp
manually and when I get back on its says " windows could not install the
updates or failed to install updates", it does not give a error mesage
though. I believe I have the same problem as a few others with updating.

"PA Bear [MS MVP]" wrote:

> http://dts-l.net/goodpost.htm will tell you all you need to know.
>
> Tom wrote:
> > What do you mean? Did I not ask my question in the proper format? If
> > that
> > is so, then a bunch of other questions should be revised.
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Please see this page http://dts-l.net/goodpost.htm then post back to this
> >> thread with the information we'd need to be able to assist you properly.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >> Tom wrote:
> >>> My problem is that after I go an download the updates and after I click
> >>> restart, it goes to restart, but it will just sit in the restarting page
> >>> for
> >>> like hours and nothing will ever get installed. I would then have to
> >>> manualy turn off the computer and this happens every week when I try to
> >>> install the updates. No error mesages are comming up either, it just
> >>> says
> >>> that the updated could not be installed/ failed to install updates.
> >>> Please
> >>> help

>
>

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  #7 (permalink)  
Old 02-29-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Updates
Thank you. And have you any idea what updates were supposed to have
installed?
=====================
Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!
=====================
How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.
===========================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Tom wrote:
> Well I have *** vista 32-bit. My problem is that after I download my
> updates, I then restart my computer, but it says "restarting" but it does
> not turn or ever. I have let it sit for hours and nothing. So I turn off
> the comp manually and when I get back on its says " windows could not
> install the updates or failed to install updates", it does not give a
> error
> mesage though. I believe I have the same problem as a few others with
> updating.
>

<snip>
>>>> Please see this page http://dts-l.net/goodpost.htm then post back to
>>>> this
>>>> thread with the information we'd need to be able to assist you
>>>> properly.
>>>> --
>>>> Tom wrote:
>>>>> My problem is that after I go an download the updates and after I
>>>>> click
>>>>> restart, it goes to restart, but it will just sit in the restarting
>>>>> page
>>>>> for
>>>>> like hours and nothing will ever get installed. I would then have to
>>>>> manualy turn off the computer and this happens every week when I try
>>>>> to
>>>>> install the updates. No error mesages are comming up either, it just
>>>>> says
>>>>> that the updated could not be installed/ failed to install updates.


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