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Windows can't check for updates

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 02-28-2008
marykelly7
 

Posts: n/a
Windows can't check for updates
o/s vista. It will not update, never has since I got my laptop. I'm at a
loss as to how to try to fix this. I thought it might be a conflict with my
antivirus because windows defender is out of date but that doesn't seem to be
it. Any suggestions?
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  #2 (permalink)  
Old 02-28-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Windows can't check for updates
Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!
=====================
How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsof....windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/....windowsupdate
===========================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

marykelly7 wrote:
> o/s vista. It will not update, never has since I got my laptop. I'm at a
> loss as to how to try to fix this. I thought it might be a conflict with
> my
> antivirus because windows defender is out of date but that doesn't seem to
> be it. Any suggestions?


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  #3 (permalink)  
Old 02-28-2008
marykelly7
 

Posts: n/a
RE: Windows can't check for updates
I'm sorry, I should have put that in my original post, that's how I was able
to determine that the antivirus was not the problem. Any other suggestions?

"marykelly7" wrote:

> o/s vista. It will not update, never has since I got my laptop. I'm at a
> loss as to how to try to fix this. I thought it might be a conflict with my
> antivirus because windows defender is out of date but that doesn't seem to be
> it. Any suggestions?

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  #4 (permalink)  
Old 02-29-2008
MowGreen [MVP]
 

Posts: n/a
Re: Windows can't check for updates
marykelly7 wrote:

> I'm sorry, I should have put that in my original post, that's how I was able
> to determine that the antivirus was not the problem. Any other suggestions?
>
> "marykelly7" wrote:
>
>
>>o/s vista. It will not update, never has since I got my laptop. I'm at a
>>loss as to how to try to fix this. I thought it might be a conflict with my
>>antivirus because windows defender is out of date but that doesn't seem to be
>>it. Any suggestions?


From whom did you purchase this laptop ? Who holds the Warranty ?
IF it has not updated sine you first got it, either contact the seller
or the maker of it and report this issue.
One or the other is responsible for the Warranty and ***MUST*** provide
no-charge support during the warranty period.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


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