Thanks for updating the thread jedi787plus. Await the tech's review of the file you sent
them.
This thread may assist others with this problem in the future.
K
--
====================================
TaurArian [MVP] 2005-2008 - Australia
====================================
How to ask a question:
http://support.microsoft.com/kb/555375
http://taurarian.mvps.org/index.htm
Emails will not be acknowledged - please post to the newsgroup so all may benefit.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
"Jedi787Plus" <Jedi787Plus@discussions.microsoft.com> wrote in message
news:4E4A01DC-E3F9-47C7-BE8B-F21D1D344F0A@microsoft.com...
|I did so while I was posting here. I got a late reply; technical support told
| me to stop the Windows Update service via some administrative command in the
| command prompt, then rename C:\Windows\SoftwareDistribution to some dummy
| name, then restart Windows Update service via another similar administrative
| command. Then run an SFC command which detected several corrupted files but
| could not repair them, and a CBS log was generated which I compressed into a
| ZIP archive and sent back to technical support. Meanwhile I tried to run
| again the WUA 3.0 installer but again got the error 80073712. But then
| decided to run again Windows Update from the Control Panel, and this time it
| checked and detected several updates missing from my computer (that is, no
| more error 80073712). So perhaps WUA 3.0 was already installed in my machine.
| Now my worry is on those corrupt files reported by the CBS log generated by
| the SFC command.
|
| A copy of the ZIP containing my CBS log can be found below:
|
http://charsetplus.tripod.com/CBS.zip
|
| "TaurArian" wrote:
|
| > How to obtain assistance from MS Support
| >
| > Customers in the U.S. and Canada can receive technical support from Microsoft Product
| > Support Services at 1-866-PCSAFETY. There is no-charge for support calls that are
| > associated with security updates or using Automatic Updates. When you call, clearly
state
| > that your problem is. Note any error codes etc.
| >
| > In other countries, see
http://support.microsoft.com/security
| > "No-Charge Support...for virus and other security-related" issues in right-hand menu
for
| > localized contact information.
| >
| > For more information about how to contact Microsoft for support issues, visit the
| > International Support Web site:
| >
https://support.microsoft.com/common/international.aspx
| >
| > Start a free Windows Update support incident request:
| >
https://support.microsoft.com/oas/de...spx?gprid=6527
| >
| >
| > --
| > ====================================
| > TaurArian [MVP] 2005-2008 - Australia
| > ====================================
| > How to ask a question:
http://support.microsoft.com/kb/555375
| >
http://taurarian.mvps.org/index.htm
| > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
| > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
| >
| >
| > "Jedi787Plus" <Jedi787Plus@discussions.microsoft.com> wrote in message
| > news:4380E6F8-134A-45C9-80F0-DF6DCA005864@microsoft.com...
| > |I downloaded the new WUA version. Tried to install it and it also failed with
| > | the same error code 80073712. It seems that Windows Update cannot proceed to
| > | check for other updates online because it is trying to install WUA 3.0 and
| > | the WUA 3.0 installer itself is failing and triggering the same error code. I
| > | reported the problem via Control Panel\Problem Reports and Solutions. So far
| > | no solution received. Any clues?
| > |
| > | By the way, this was a fresh re-install of Windows Vista I did last week
| > | after installing a new motherboard with different chipset (thus requiring the
| > | re-install); I can't afford to re-install it again now and start it all over
| > | again and re-spend four precious days of re-configuration and re-updating.
| > |
| > | "TaurArian" wrote:
| > |
| > | > Reinstall the Windows Update Agent - The links to all are in the below kb article.
| > | > A new version of the Windows Update Agent is available
| > | >
http://support.microsoft.com/kb/946928
| > | >
| > | >
| > | > --
| > | > ====================================
| > | > TaurArian [MVP] 2005-2008 - Australia
| > | > ====================================
| > | > How to ask a question:
http://support.microsoft.com/kb/555375
| > | >
http://taurarian.mvps.org/index.htm
| > | > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
| > | > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
| > | >
| > | >
| > | > "Jedi787Plus" <Jedi787Plus@discussions.microsoft.com> wrote in message
| > | > news:58645491-3140-473A-ABE1-FB79D739D6F2@microsoft.com...
| > | > | Originally, I was getting error code C015001A with Windows Update, until I
| > | > | manually downloaded and installed SP1 prerequisites KB937287 and KB938371
| > | > | from the Download Ctr, rebooted, then successfully installed the two .NET
| > | > | Framework updates KB929300 & KB110806 from the .NET 3.5 redist package,
| > | > | rebooted again, then at last successfully installed .NET Framework 3.5 from
| > | > | the same package. Now I get error code 80073712 on Windows Update, yet I
| > | > | don't see any pending.xml file on C:\Windows\WinSxS. What shall I do? And
| > | > | where is the x64 version of WUA 3.0 available for download?
| > | > |
| > | > | (I do, however, see a similarly-named file,
| > | > | 5adfbf9a4677c801f7430000fc150814.pending.xml, on
| > | > | C:\Windows\winsxs\Temp\PendingRenames, and I am also unable to delete it. I
| > | > | haven't tried these command-line commands on this file, shall I?)
| > | > |
| > | > | "AWHP" wrote:
| > | > |
| > | > | > After a long search, some good inputs, here finally a procedure that worked
| > | > | > for me:
| > | > | > All credits to CogitoErgoSum on forums, hereunder his procedure with a
| > | > | > slight modification:
| > | > | >
| > | > | > I assume MS will deliver a patch sooner or later for this issue... however, I
| > | > | > fixed it with the help of MS Support.
| > | > | >
| > | > | > DISCLAIMER: This solution fixed the problem for me, I cannot guarantee it
| > | > | > will fix it for anybody else! Moreover, renaming system files might corrupt
| > | > | > your system!!!
| > | > | >
| > | > | > The issue is that the WUA 3.0 (7.0.6000.374) upgrade is corrupted,
| > | > | > essentially the system reports the WUA to be 7.0.6000.374 but the files on
| > | > | > the disk are still from the old version (you can check some of the DLLs like
| > | > | > wups.dll, wuaueng.dll etc... in the windows\system32) ... and you cannot
| > | > | > install the WUA 3.0 even manually.
| > | > | >
| > | > | > delete the following file:
| > | > | >
| > | > | > C:\windows\winsxs\pending.xml
| > | > | >
| > | > | > Since Windows security will not allow you to do this, hereunder the
| > | > | > procedure to take ownership of the file:
| > | > | >
| > | > | > run a command prompt with "Run as Administrator".
| > | > | > Type in the following commands:
| > | > | >
| > | > | > takeown /f C:\Windows\winsxs\pending.xml
| > | > | >
| > | > | >
| > | > | > cacls C:\Windows\winsxs\pending.xml /G <YourUsername>:F
| > | > | >
| > | > | > then delete the file
| > | > | > Reboot the machine, then manually install the WUA 3.0 downloadable from
| > | > | > here:
| > | > | >
| > | >
| >
http://download.windowsupdate.com/v7...gent30-x86.exe
| > | > | >
| > | > | > This should fix the Error 80073712 when the other solutions do not work.
| > | > | >
| > | > | > BE AWARE that renaming C:\windows\winsxs\pending.xml might have
| > | > | > unrecoverable impacts on your Vista installation
| > | > | >
| > | > | >
| > | > | >
| > | > | >
| > | > | > "Hoock the Spook" wrote:
| > | > | >
| > | > | > > There is no solution to this MS error other than to reinstall Vista!
| > | > | > >
| > | > | > > After days and days of calling MS Australia, I finally got onto a Techy who
| > | > | > > advised that there "was no way to fix this error" sorry, go and get stuffed
| > | > | > > customer. We have your money now it is a problem belong you!!! God I love
| > | > | > > Microsoft!
| > | > | > >
| > | >
| > | >
| > | >
| >
| >
| >
Linear Mode
