Status Failed February Patches

From my own experience and from other threads in this group I know that some
February patches (notably the SP1 prerequisite KB938371) tend to fail
successful installation, the problem appearing during the restart, whilst
configuring updates stage 3.

In some cases this leads to an infinite shutdown/restart loop. I understand
there now is a resolution tio this consisting of a restart/repair. However
that DOES restore VISTA to an operational state, but it DOES NOT install the
update.

In other cases, including mine, the message appears, that updates could not
be installed and are being reversed, after which VISTA does perform a normal
start. Now that, of course, is nice, as it avoids the above problem, but it
produces the same end effect: the update is not installed.

To get rid of the nagging retries the only option is to hide the update for
the time being, which re-establishes normality.

However, I have not yet been able to find, here or elsewhere, any solution
to the undelying installation failure. I've opened a call with MS, as yet to
no avail.

I tried all kinds of things, e.g.
* checking the existence and consistency of users/default
* getting rid of pending.xml's in windows/sxs, as well as the sxs/temp
subdirectories
* reloading the update agent
* downloading "manually"
* switching off, even completely removing my firewall and AV software
and I doubtlessly have left out some.

Has anybody else been more successful? Or have I simply overlooked their
pearl of wisdom, for which my apologies.

I look forward to your esteemed feedback!

See
http://groups.google.com/group/micro...7cc13555b4284b

Also see:
http://groups.google.com/group/micro...d727a6ca7c5f1e

Much discussion here, too (not all of it pretty or worthwhile):
http://forums.microsoft.com/TechNet/...1992&SiteID=17

PS: I owe you an email.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Willem Overbeeke wrote:
> From my own experience and from other threads in this group I know that
> some
> February patches (notably the SP1 prerequisite KB938371) tend to fail
> successful installation, the problem appearing during the restart, whilst
> configuring updates stage 3.
>
> In some cases this leads to an infinite shutdown/restart loop. I
> understand
> there now is a resolution tio this consisting of a restart/repair. However
> that DOES restore VISTA to an operational state, but it DOES NOT install
> the
> update.
>
> In other cases, including mine, the message appears, that updates could
> not
> be installed and are being reversed, after which VISTA does perform a
> normal
> start. Now that, of course, is nice, as it avoids the above problem, but
> it
> produces the same end effect: the update is not installed.
>
> To get rid of the nagging retries the only option is to hide the update
> for
> the time being, which re-establishes normality.
>
> However, I have not yet been able to find, here or elsewhere, any solution
> to the undelying installation failure. I've opened a call with MS, as yet
> to
> no avail.
>
> I tried all kinds of things, e.g.
> * checking the existence and consistency of users/default
> * getting rid of pending.xml's in windows/sxs, as well as the sxs/temp
> subdirectories
> * reloading the update agent
> * downloading "manually"
> * switching off, even completely removing my firewall and AV software
> and I doubtlessly have left out some.
>
> Has anybody else been more successful? Or have I simply overlooked their
> pearl of wisdom, for which my apologies.
>
> I look forward to your esteemed feedback!

Dear Mr. Dyer,

Thank you for your very quick reaction.

However, my issue in the February batch is with KB938371. It failed with
800700030. The other SP1 prereq. fortunately succeeded installation.
Furthermore, and analogous to the December problem, the cumulative IE7 patch
for February failed, as before with code 80071G14. My call at the time,
notwithstanding your good efforts, was never rekindled.

This time round, I did connect with MS, and am now in the hands of a Mike
Shen. Unfortunately, after an initial flurry of mails, the situation has got
ominously quiet again. I've been cheeky enough to put a delivery and read
confirmation on my mail to him earlier today, and got both back in due
course, so at least somebody at the end of the line is reading my mails. I'll
try to keep you posted

Best regards

"PA Bear [MS MVP]" wrote:

> See
> http://groups.google.com/group/micro...7cc13555b4284b
>
> Also see:
> http://groups.google.com/group/micro...d727a6ca7c5f1e
>
> Much discussion here, too (not all of it pretty or worthwhile):
> http://forums.microsoft.com/TechNet/...1992&SiteID=17
>
> PS: I owe you an email.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Willem Overbeeke wrote:
> > From my own experience and from other threads in this group I know that
> > some
> > February patches (notably the SP1 prerequisite KB938371) tend to fail
> > successful installation, the problem appearing during the restart, whilst
> > configuring updates stage 3.
> >
> > In some cases this leads to an infinite shutdown/restart loop. I
> > understand
> > there now is a resolution tio this consisting of a restart/repair. However
> > that DOES restore VISTA to an operational state, but it DOES NOT install
> > the
> > update.
> >
> > In other cases, including mine, the message appears, that updates could
> > not
> > be installed and are being reversed, after which VISTA does perform a
> > normal
> > start. Now that, of course, is nice, as it avoids the above problem, but
> > it
> > produces the same end effect: the update is not installed.
> >
> > To get rid of the nagging retries the only option is to hide the update
> > for
> > the time being, which re-establishes normality.
> >
> > However, I have not yet been able to find, here or elsewhere, any solution
> > to the undelying installation failure. I've opened a call with MS, as yet
> > to
> > no avail.
> >
> > I tried all kinds of things, e.g.
> > * checking the existence and consistency of users/default
> > * getting rid of pending.xml's in windows/sxs, as well as the sxs/temp
> > subdirectories
> > * reloading the update agent
> > * downloading "manually"
> > * switching off, even completely removing my firewall and AV software
> > and I doubtlessly have left out some.
> >
> > Has anybody else been more successful? Or have I simply overlooked their
> > pearl of wisdom, for which my apologies.
> >
> > I look forward to your esteemed feedback!
>
>

Hello. I am running Vista Home Premium. I am also having problems with the
KB938371 update. It installs, but does not configure when my computer
reboots. I have been talking with MS Support for three weeks now via email.
Last week, I was transferred to a "Vista Expert". He has given me a few
things to try. None have helped. Since your post was in mid-February, I was
hoping that you might have a solution to this problem by now.

Sincerely,
Ken Andrews
(K_Drive)


"Willem Overbeeke" wrote:

> Dear Mr. Dyer,
>
> Thank you for your very quick reaction.
>
> However, my issue in the February batch is with KB938371. It failed with
> 800700030. The other SP1 prereq. fortunately succeeded installation.
> Furthermore, and analogous to the December problem, the cumulative IE7 patch
> for February failed, as before with code 80071G14. My call at the time,
> notwithstanding your good efforts, was never rekindled.
>
> This time round, I did connect with MS, and am now in the hands of a Mike
> Shen. Unfortunately, after an initial flurry of mails, the situation has got
> ominously quiet again. I've been cheeky enough to put a delivery and read
> confirmation on my mail to him earlier today, and got both back in due
> course, so at least somebody at the end of the line is reading my mails. I'll
> try to keep you posted
>
> Best regards
>
> "PA Bear [MS MVP]" wrote:
>
> > See
> > http://groups.google.com/group/micro...7cc13555b4284b
> >
> > Also see:
> > http://groups.google.com/group/micro...d727a6ca7c5f1e
> >
> > Much discussion here, too (not all of it pretty or worthwhile):
> > http://forums.microsoft.com/TechNet/...1992&SiteID=17
> >
> > PS: I owe you an email.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> > AumHa VSOP & Admin http://aumha.net
> > DTS-L http://dts-l.net/
> >
> >
> > Willem Overbeeke wrote:
> > > From my own experience and from other threads in this group I know that
> > > some
> > > February patches (notably the SP1 prerequisite KB938371) tend to fail
> > > successful installation, the problem appearing during the restart, whilst
> > > configuring updates stage 3.
> > >
> > > In some cases this leads to an infinite shutdown/restart loop. I
> > > understand
> > > there now is a resolution tio this consisting of a restart/repair. However
> > > that DOES restore VISTA to an operational state, but it DOES NOT install
> > > the
> > > update.
> > >
> > > In other cases, including mine, the message appears, that updates could
> > > not
> > > be installed and are being reversed, after which VISTA does perform a
> > > normal
> > > start. Now that, of course, is nice, as it avoids the above problem, but
> > > it
> > > produces the same end effect: the update is not installed.
> > >
> > > To get rid of the nagging retries the only option is to hide the update
> > > for
> > > the time being, which re-establishes normality.
> > >
> > > However, I have not yet been able to find, here or elsewhere, any solution
> > > to the undelying installation failure. I've opened a call with MS, as yet
> > > to
> > > no avail.
> > >
> > > I tried all kinds of things, e.g.
> > > * checking the existence and consistency of users/default
> > > * getting rid of pending.xml's in windows/sxs, as well as the sxs/temp
> > > subdirectories
> > > * reloading the update agent
> > > * downloading "manually"
> > > * switching off, even completely removing my firewall and AV software
> > > and I doubtlessly have left out some.
> > >
> > > Has anybody else been more successful? Or have I simply overlooked their
> > > pearl of wisdom, for which my apologies.
> > >
> > > I look forward to your esteemed feedback!
> >
> >