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Can't check for updates. Progress bar never appears in white box.

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 02-15-2008
Bob C.
 

Posts: n/a
Can't check for updates. Progress bar never appears in white box.
I've just started having problems with Windows/Microsoft Update. When I go
to the webpage, it checks to make sure that my version is correct and then
brings up the 2 buttons (Express and Custom) so that I can check for critical
updates, etc.

The problem is when I click on either the Express (or the Critical), the
available updates never appear. The white rectangular box (which normally
has a green progress bar within it as it's checking my computer for updates)
remains white and never gets the green progress bar within it. The page
basically just sits there at the checking for updates page with nothing but a
rectangular white progress box that does nothing.

I'm running IE 7 with SP2 and using Windows XP Media Center Edition 2004.
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  #2 (permalink)  
Old 02-15-2008
TaurArian
 

Posts: n/a
Re: Can't check for updates. Progress bar never appears in white box.
Try just refreshing the page - that sometimes helps.

Otherwise clear out your temporary internet files etc including cookies and try again.

K

--
====================================
TaurArian [MVP] 2005-2008 - Australia
====================================
How to ask a question: http://support.microsoft.com/kb/555375
http://taurarian.mvps.org/index.htm
Emails will not be acknowledged - please post to the newsgroup so all may benefit.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"Bob C." <Bob C.@discussions.microsoft.com> wrote in message
news:655F3370-801F-43DF-B178-C9038355D838@microsoft.com...
| I've just started having problems with Windows/Microsoft Update. When I go
| to the webpage, it checks to make sure that my version is correct and then
| brings up the 2 buttons (Express and Custom) so that I can check for critical
| updates, etc.
|
| The problem is when I click on either the Express (or the Critical), the
| available updates never appear. The white rectangular box (which normally
| has a green progress bar within it as it's checking my computer for updates)
| remains white and never gets the green progress bar within it. The page
| basically just sits there at the checking for updates page with nothing but a
| rectangular white progress box that does nothing.
|
| I'm running IE 7 with SP2 and using Windows XP Media Center Edition 2004.


Reply With Quote
  #3 (permalink)  
Old 02-15-2008
Bob C.
 

Posts: n/a
Re: Can't check for updates. Progress bar never appears in white
I've tried both deleting my temp files, and cookies. Still no go. I'm not
sure what is going on. I also noticed this evening that the yellow shield
sign appeared down on the start bar by the time and it said "downloading
updates 0%". It never did progress about 0% and finally just went away.?

Bob C.

"TaurArian" wrote:

> Try just refreshing the page - that sometimes helps.
>
> Otherwise clear out your temporary internet files etc including cookies and try again.
>
> K
>
> --
> ====================================
> TaurArian [MVP] 2005-2008 - Australia
> ====================================
> How to ask a question: http://support.microsoft.com/kb/555375
> http://taurarian.mvps.org/index.htm
> Emails will not be acknowledged - please post to the newsgroup so all may benefit.
> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
>
>
> "Bob C." <Bob C.@discussions.microsoft.com> wrote in message
> news:655F3370-801F-43DF-B178-C9038355D838@microsoft.com...
> | I've just started having problems with Windows/Microsoft Update. When I go
> | to the webpage, it checks to make sure that my version is correct and then
> | brings up the 2 buttons (Express and Custom) so that I can check for critical
> | updates, etc.
> |
> | The problem is when I click on either the Express (or the Critical), the
> | available updates never appear. The white rectangular box (which normally
> | has a green progress bar within it as it's checking my computer for updates)
> | remains white and never gets the green progress bar within it. The page
> | basically just sits there at the checking for updates page with nothing but a
> | rectangular white progress box that does nothing.
> |
> | I'm running IE 7 with SP2 and using Windows XP Media Center Edition 2004.
>
>
>

Reply With Quote
  #4 (permalink)  
Old 02-15-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Can't check for updates. Progress bar never appears in white box.
Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Bob C. wrote:
> I've just started having problems with Windows/Microsoft Update. When I
> go
> to the webpage, it checks to make sure that my version is correct and then
> brings up the 2 buttons (Express and Custom) so that I can check for
> critical updates, etc.
>
> The problem is when I click on either the Express (or the Critical), the
> available updates never appear. The white rectangular box (which normally
> has a green progress bar within it as it's checking my computer for
> updates)
> remains white and never gets the green progress bar within it. The page
> basically just sits there at the checking for updates page with nothing
> but
> a rectangular white progress box that does nothing.
>
> I'm running IE 7 with SP2 and using Windows XP Media Center Edition 2004.


Reply With Quote
  #5 (permalink)  
Old 02-15-2008
TaurArian
 

Posts: n/a
Re: Can't check for updates. Progress bar never appears in white
Okay, hoping the easy way would work, oh well -

If you have a Wireless Router:-
In the security tab, make sure you aren't blocking AcitveX.

Possible reasons :-
1. Internet Explorer temporary files corrupted.
2. Background Intelligent and Event Log service not started
3. SoftwareDistribution folder has become corrupted
4. You may need to re-registered some dlls files
5. You may need to add Windows Update to the Trusted Sites Zone:
6. Spyware.
7. Third party programs running in background.
8. ActiveX controls corrupted

Suggestion 1:-
Clearing Temporary Internet files, cookies and history in Internet Explorer
Tools>Internet Options>General
You'll see Delete Cookies, Delete files, Delete History
NB: "Delete all offline content", will delete all files needed to browse the websites
offline.
Reboot and try Windows Update again.

Suggestion 2:-
1: Check that the Background Intelligent Transfer Service to is set to Automatic and
verify the Status is Started.
Click Start, Choose Run, and in the Run box, type services.msc, Click OK
Locate the Background Intelligent Transfer Service service, and right-click to select it.
Select Properties, and in the Startup Type list, select Automatic. Verify the service
Status is Started. Click OK.

2. Check that the Set Event Log service is set to Automatic and verify that the Status is
Started
Click Start, Choose Run, and in the Run box, type services.msc, Click OK.
Locate the Event Log service, and right-click to select it.
Select Properties., and in the Startup type list, select Automatic. Verify the Service
status is Started. Click OK.

3. Register qmgr.dll and qmgrprxy.dll
Click Start, Choose Run and in the Run box, type regsvr32 qmgr.dll, Click OK.
Click Start, Choose Run and in the Run box, type regsvr32 qmgrprxy.dll, Click OK.

Suggestion 3:-
It is possible that the contents of the SoftwareDistribution folder have become corrupted,
so try renaming the SoftwareDistribution folder
Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.
Stopping the service will take a moment.

Rename the "SoftwareDistribution" folder:
a. Click Start, click Run, type: %systemroot%
Click OK.
b. Right-click the SoftwareDistribution folder, and then click Rename.
c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.

Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.

Please note that your update history is contained in the "datastore" folder and when you
rename the Software Distribution folder, the history is lost but it's not important. You
can if need be, copy the contents back from the renamed softwareDistribution.old folder.
Losing the history of Windows Updates is not important.

Suggestion 4:-
Certain files may have become unregistered, and you will need to register them again:-
Click Start, Choose Run and in the Run box, type regsvr32 wuaueng1.dll, Click OK.

Do the same for the other files:-
wucltui.dll
wuaueng.dll
wuapi.dll
jscript.dll
MSXML.DLL
MSXML2.DLL
MSXML3.DLL

Suggestion 5:-

Add Windows Update to the Trusted Sites Zone:
Please note that Security settings in Internet Explorer must be set to Medium or lower for
ActiveX files to correctly pass to your computer.
Only the Web sites listed in Internet Explorer's Trusted Sites Zone will be affected by
the lowering of Security settings. Your current security settings for all other Web sites
will remain as they are currently configured.

Open Internet Explorer, click Tools, and then click Internet Options, Click Security.
Click Trusted Sites Zone. Click Sites.
Clear the Require server verification (https for all sites in this zone check box.
Use the Add button next to the Add this Web site to the zone box to add the following
sites:
http://*.update.microsoft.com
https://*.update.microsoft.com
http://download.windowsupdate.com

Suggestion 6:-
The below links assist you in checking your system for parasites:-
http://aumha.org/a/noads.htm
http://inetexplorer.mvps.org/tshoot.html
Please note that some malware may kill the internet connection when it is removed, the
program on the link below will enable you to regain the internet connection.
http://www.cexx.org/lspfix.htm

Spyware Programs links:-
http://www.microsoft.com/athome/secu...e/default.mspx (Windows Defender)
www.lavasoftusa.com Ad-Aware
www.security.kolla.de Spybot

Malware Removal
http://www.elephantboycomputers.com/...moving_Malware

THE PARASITE FIGHT - Finding, Removing & Protecting Yourself From Scumware
http://aumha.org/a/parasite.htm

Richard Harper's Guide to Cleaning Pests
http://rgharper.mvps.org/cleanit.htm

Suggestion 7:-
Make sure you haven't got anything blocking Windows Update like Nortons, Zonealarm etc
Also make sure you don't have a Web Accelerator working in the background such as
NetZerio, HiSpeed, Speedband etc.

Suggestion 8:
If you need to reinstall the ActiveX controls (because they may have become corrupt):-

Follow this article -
The Windows Update Web site and the Microsoft Update Web site do not scan for updates when
you repair a failed installation of Windows XP Service Pack 2 or of Windows XP Service
Pack 1
http://support.microsoft.com/kb/916259


--
====================================
TaurArian [MVP] 2005-2008 - Australia
====================================
How to ask a question: http://support.microsoft.com/kb/555375
http://taurarian.mvps.org/index.htm
Emails will not be acknowledged - please post to the newsgroup so all may benefit.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"Bob C." <BobC@discussions.microsoft.com> wrote in message
news:A8CDAC56-E8C6-4CA2-AAB2-1F17D1165E6B@microsoft.com...
| I've tried both deleting my temp files, and cookies. Still no go. I'm not
| sure what is going on. I also noticed this evening that the yellow shield
| sign appeared down on the start bar by the time and it said "downloading
| updates 0%". It never did progress about 0% and finally just went away.?
|
| Bob C.
|
| "TaurArian" wrote:
|
| > Try just refreshing the page - that sometimes helps.
| >
| > Otherwise clear out your temporary internet files etc including cookies and try again.
| >
| > K
| >
| > --
| > ====================================
| > TaurArian [MVP] 2005-2008 - Australia
| > ====================================
| > How to ask a question: http://support.microsoft.com/kb/555375
| > http://taurarian.mvps.org/index.htm
| > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
| > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
| >
| >
| > "Bob C." <Bob C.@discussions.microsoft.com> wrote in message
| > news:655F3370-801F-43DF-B178-C9038355D838@microsoft.com...
| > | I've just started having problems with Windows/Microsoft Update. When I go
| > | to the webpage, it checks to make sure that my version is correct and then
| > | brings up the 2 buttons (Express and Custom) so that I can check for critical
| > | updates, etc.
| > |
| > | The problem is when I click on either the Express (or the Critical), the
| > | available updates never appear. The white rectangular box (which normally
| > | has a green progress bar within it as it's checking my computer for updates)
| > | remains white and never gets the green progress bar within it. The page
| > | basically just sits there at the checking for updates page with nothing but a
| > | rectangular white progress box that does nothing.
| > |
| > | I'm running IE 7 with SP2 and using Windows XP Media Center Edition 2004.
| >
| >
| >


Reply With Quote
  #6 (permalink)  
Old 02-15-2008
Bob C.
 

Posts: n/a
Re: Can't check for updates. Progress bar never appears in white
Thanks a bunch guys! I have CA Internet Security Suite and I disabled the
firewall and enabled the Windows Firewall. Now it's working fine!

One last question, should I just keep the Windows Firewall enabled and trash
the CA Firewall? Or would it be better to install McAfee's Security Suite
and use it's firewall? Or lastly, should I install McAfee Antivirus and use
Windows Firewall with it?

I know it's a matter of preference, but I figured you guys have some
experience with this and can offer me the best option.

Thanks again!

Bob C.

"PA Bear [MS MVP]" wrote:

> Tip: Temporarily disable real-time protection by your anti-virus and/or
> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
> attempting to install the update(s). If you disable the third-party
> firewall, make certain that you enable the Windows Firewall!
>
> =====================
>
> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> Update Services installation issues:
> http://support.microsoft.com/?kbid=906602
>
> 1. See the "Need more help? Tell us what problem you are having" section of
> http://support.microsoft.com/?scid=ph;en-us;6527
>
> 2. You cannot install some updates or programs
> http://support.microsoft.com/default...b;en-us;822798
>
> 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
> associated with the download/install.
>
> How to read the Windowsupdate.log file
> http://support.microsoft.com/kb/902093
>
> 3b. Compare errors to those listed here:
> http://www.bleepingcomputer.com/blog...showentry=1122
> and/or go to http://windowsupdate.microsoft.com > click on Help and Support
> link in left pane > Solve problems on your own.
>
> ===========================
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Bob C. wrote:
> > I've just started having problems with Windows/Microsoft Update. When I
> > go
> > to the webpage, it checks to make sure that my version is correct and then
> > brings up the 2 buttons (Express and Custom) so that I can check for
> > critical updates, etc.
> >
> > The problem is when I click on either the Express (or the Critical), the
> > available updates never appear. The white rectangular box (which normally
> > has a green progress bar within it as it's checking my computer for
> > updates)
> > remains white and never gets the green progress bar within it. The page
> > basically just sits there at the checking for updates page with nothing
> > but
> > a rectangular white progress box that does nothing.
> >
> > I'm running IE 7 with SP2 and using Windows XP Media Center Edition 2004.

>
>

Reply With Quote
  #7 (permalink)  
Old 02-15-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Can't check for updates. Progress bar never appears in white
Your welcome, but you ask some thorny questions, Bob.

Keep in mind that the machine should never be connected to the internet
without a firewall being enabled.

I'd first check to see if there were any CA program updates/upgrades
available that you've not installed yet. It's possible that an
update/upgrade fixes the CA firewall issue (or you may just need to tweak
the firewall; contact CA Support).

[CA Internet Security (CAIS) should be configured to seek and install
program and definition updates automatically, daily, at a time when the
machine is usually running and connected to the internet. It should also be
configured to run a full system anti-virus scan a few minutes after
seeking/installing updates, also daily. Anything less is simply
insufficient these days.]

Second, I'd make sure that Automatic Updates (AU) is enabled and configured
per your wishes (e.g., Notify Only; cf.
http://support.microsoft.com/kb/306525). I'd then wait to see if AU works
properly by offering and installing the updates which will be released on 11
Mar-08. If not /and/ if disabling CA firewall & enabling Windows Firewall
resolves any problems /and/ if you have all CA programs updated, then I'd
consider:

1. Permanently disabling the CA firewall in favor of the Windows Firewall;
or

2. Uninstalling CAIS and replacing it with (a) another AV app or (b) another
"security suite" of your choosing.

Personally, I'd avoid all McAfee and Norton apps, any free AV apps, and any
"security suites." YMMV.
--
~PA Bear


Bob C. wrote:
> Thanks a bunch guys! I have CA Internet Security Suite and I disabled the
> firewall and enabled the Windows Firewall. Now it's working fine!
>
> One last question, should I just keep the Windows Firewall enabled and
> trash
> the CA Firewall? Or would it be better to install McAfee's Security Suite
> and use it's firewall? Or lastly, should I install McAfee Antivirus and
> use
> Windows Firewall with it?
>
> I know it's a matter of preference, but I figured you guys have some
> experience with this and can offer me the best option.
>
> Thanks again!
>
> Bob C.
>
> "PA Bear [MS MVP]" wrote:
>
>> Tip: Temporarily disable real-time protection by your anti-virus and/or
>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea
>> Timer,
>> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
>> attempting to install the update(s). If you disable the third-party
>> firewall, make certain that you enable the Windows Firewall!
>>
>> =====================
>>
>> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
>> Update Services installation issues:
>> http://support.microsoft.com/?kbid=906602
>>
>> 1. See the "Need more help? Tell us what problem you are having" section
>> of
>> http://support.microsoft.com/?scid=ph;en-us;6527
>>
>> 2. You cannot install some updates or programs
>> http://support.microsoft.com/default...b;en-us;822798
>>
>> 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
>> associated with the download/install.
>>
>> How to read the Windowsupdate.log file
>> http://support.microsoft.com/kb/902093
>>
>> 3b. Compare errors to those listed here:
>> http://www.bleepingcomputer.com/blog...showentry=1122
>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>> Support
>> link in left pane > Solve problems on your own.
>>
>> ===========================
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Bob C. wrote:
>>> I've just started having problems with Windows/Microsoft Update. When I
>>> go
>>> to the webpage, it checks to make sure that my version is correct and
>>> then
>>> brings up the 2 buttons (Express and Custom) so that I can check for
>>> critical updates, etc.
>>>
>>> The problem is when I click on either the Express (or the Critical), the
>>> available updates never appear. The white rectangular box (which
>>> normally
>>> has a green progress bar within it as it's checking my computer for
>>> updates)
>>> remains white and never gets the green progress bar within it. The page
>>> basically just sits there at the checking for updates page with nothing
>>> but
>>> a rectangular white progress box that does nothing.
>>>
>>> I'm running IE 7 with SP2 and using Windows XP Media Center Edition
>>> 2004.


Reply With Quote
  #8 (permalink)  
Old 02-16-2008
Calven
 

Posts: n/a
RE: Can't check for updates. Progress bar never appears in white box.
This issue can be caused by the following factors:

1. The Windows Update service has been stopped.
2. Corrupted Windows Update Temporary folder.
3. Incorrect Internet connection settings.

We will address some of the more common causes of this issue. It is
important that we attempt to connect to the Windows Update web site after
each step to confirm whether the resolution has worked. This will prevent us
from having to proceed with additional troubleshooting steps and provide us
with valuable feedback to further develop our support resolutions for you and
our future customers. Your assistance is greatly appreciated.

NOTE: Some third party programs can also affect the Windows Update service.
If you are running any third party applications such as Spyblocker, Internet
or web accelerators (programs designed to boost the speed of the Internet
connection), security or anti-virus programs (Norton, McAfee, etc.), I
recommend we temporarily disable or shut them down and then try accessing the
Windows Update site later. Please be sure to enable them again after
completing the update process.

Step 1: Verify the relevant Windows Update services
=======================================
1. Click "Start", click "Run", type "services.msc" (without quotation marks)
in the open box and click "OK".
2. Double click the service "Background Intelligent Transfer Service".
3. Click on the "General" tab; make sure the "Startup Type" is "Automatic"
or "Manual". Then please click the "Start" button under "Service Status" to
start the service.

4. Please repeat the above steps with another service:

Automatic Updates

You can also temporarily stop these services, restart the computer, and then
start these services again. If one of the two services is missing, please let
me know.

Let’s now try Windows Update again and see if the issue has been resolved.
Please let us know if this step has resolved your issue. If it has not lets
proceed to the next step.

Step 2: Rename the Windows Update Softwaredistribution folder
================================================
One possible cause is that the temporary folder for Windows Update contains
corrupted files. This step will help us clear the Windows Update Temporary
folder “SoftwareDistribution”, which contains Windows Update History data
(DataStore.edb file), downloaded updates’ installation files, and other
Windows Update components' files. After renaming this folder, it will be
re-created automatically with most files, except the Windows Update History
data and downloaded updates’ installation files.

1. Click "Start", "Run", type: "cmd" (without quotations) and press "Enter".
Please run the following command in the open window.

Net stop WuAuServ

2. Click "Start", "Run", type: "%windir%" (without quotations) and press
"Enter".
3. In the opened folder, rename the folder SoftwareDistribution to Sdold.
4. Click "Start", "Run", type: "cmd" (without quotations) and press "Enter".
Please run the following command in the open window.

Net start WuAuServ

Note: After resolving this Windows Update issue, please feel free to delete
the Sdold file. However, if you would like to keep the Windows Update History
data, please copy the DataStore.edb file under C:\Windows\Sdold\DataStore,
and paste it to C:\Windows\SoftwareDistribution\DataStore.

Let’s now try Windows Update again and see if the issue has been resolved.
Please let us know if this step has resolved your issue. If it has not lets
proceed to the next step.

Step 3: Rename CatRoot2 folder
========================
1. Click "Start", "Run", type: "notepad C:\remove.bat" (without quotations)
and press Enter. Choose "Yes" when you are prompted.
2. Copy the following commands and then paste them into the opened Notepad
window.

net stop CryptSvc
ren %windir%\system32\catroot2 catroot2.old
net start CryptSvc

3. After you paste the above commands, please close the "Notepad" window.
Choose "Yes" when you are prompted to save the file.
4. Click "Start", "Run", type: "C:\remove.bat" (without quotations) and
press "Enter" to run the commands that were pasted.


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