[Crossposted to Windows Update newsgroup]
1. If you temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA), can you install
NB: If you disable a third-party firewall, do NOT connect to the internet
without having the Windows Firewall enabled!
2. Can you install the update manually?
Vista x64 =>
NB: Save the download to your desktop, close all open applications, then
double-click on the saved file to install.
3. If no joy:
Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB944533).
=> **If your problem relates to a Cumulative Security Update for IE, call
the above number and ask to be transferred to the Consumer IE7 queue (which
is 47830).** <=
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
> i can not instal update KB  error code 80070490 comes up. Has any
> a answer to this problem.
> WindowsUpdate_80070490 WindowsUpdate_dt000
> running on Vista. It is an updat belonging to Explorer 7