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Error: 0x8e5e0442 Failing to download updates

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 02-02-2008
Kenneth Harding
 

Posts: n/a
Error: 0x8e5e0442 Failing to download updates
I have had a problem with windows update for about a month now. I keep
receiving an error: 0x8e5e0442 on every single update. I've been googling,
but I haven't found anything useful.

I have talked with Microsoft's support center and the most I learned from
them is that a virus is not the culprit.

I have tried reinstalling the WindowsUpdateAgent to no avail.

I am running Windows Vista 64-Bit Ultimate, Core 2 Extreme 3GHz, 4GB RAM,
2TB HDD space.

From the WindowsUpdate.log file, here is some of the output I get:
-----------------------------------------------------------------
2008-02-01 21:54:59:222 1008 c70 DnldMgr *************
2008-02-01 21:54:59:222 1008 c70 DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = AutomaticUpdates]
2008-02-01 21:54:59:222 1008 c70 DnldMgr *********
2008-02-01 21:54:59:222 1008 c70 DnldMgr * Call ID =
{0F260841-7CF0-4DEF-9AA9-9F9987B7D1DC}
2008-02-01 21:54:59:222 1008 c70 DnldMgr * Priority = 3, Interactive = 1,
Owner is system = 1, Explicit proxy = 0, Proxy session id = 1, ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-02-01 21:54:59:222 1008 1004 AU AU setting next detection timeout to
2008-02-03 00:24:13
2008-02-01 21:54:59:222 1008 c70 DnldMgr * Updates to download = 1
2008-02-01 21:54:59:222 1008 c70 Agent * Title = Cumulative Security
Update for Internet Explorer 7 in Windows Vista x64-based Systems (KB942615)
2008-02-01 21:54:59:222 1008 c70 Agent * UpdateId =
{03541C22-D7B0-4FEB-B374-6068A64F9660}.102
2008-02-01 21:54:59:222 1008 c70 Agent * Bundles 1 updates:
2008-02-01 21:54:59:222 1008 c70 Agent *
{A00F9D8E-AE5A-43F7-ABFC-334F9775BFB7}.102
2008-02-01 21:54:59:222 1008 1004 AU Setting AU scheduled install time to
2008-02-02 08:00:00
2008-02-01 21:54:59:224 1008 c70 DnldMgr *********** DnldMgr: New download
job [UpdateId = {A00F9D8E-AE5A-43F7-ABFC-334F9775BFB7}.102] ***********
2008-02-01 21:54:59:224 1008 c70 DnldMgr * Queueing update for download
handler request generation.
2008-02-01 21:54:59:224 1008 c70 DnldMgr Generating download request for
update {A00F9D8E-AE5A-43F7-ABFC-334F9775BFB7}.102
2008-02-01 21:54:59:334 1008 c70 Handler Generating request for CBS update
A00F9D8E-AE5A-43F7-ABFC-334F9775BFB7 in sandbox
C:\Windows\SoftwareDistribution\Download\5c633ee78 3ad92a9af21940ebde8525a
2008-02-01 21:54:59:334 1008 c70 Handler Selected payload type is ptExpress
2008-02-01 21:54:59:336 1008 c70 Handler UH: DpxRestoreJob returned
0x80070002
2008-02-01 21:54:59:336 1008 c70 Handler Detected download state is
dsHavePackage
2008-02-01 21:55:29:225 1008 960 Handler FATAL: CBS called Error with
0x8e5e0442,
2008-02-01 21:55:29:226 1008 c70 Handler FATAL: UH: 0x8e5e0442: Async stage
operation failed in CUHCbsHandler::StageCbsPackage
2008-02-01 21:55:29:230 1008 c70 Handler FATAL: Request generation for CBS
update complete with hr=0x8e5e0442 and pfResetSandbox=0
2008-02-01 21:55:29:230 1008 c70 Handler FATAL: Error source is 106.
2008-02-01 21:55:29:230 1008 c70 DnldMgr FATAL:
DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
GenerateDownloadRequest failed with 0x8e5e0442.
2008-02-01 21:55:29:230 1008 c70 DnldMgr Error 0x8e5e0442 occurred while
downloading update; notifying dependent calls.
2008-02-01 21:55:29:444 1008 c70 Agent *********
2008-02-01 21:55:29:444 1008 c70 Agent ** END ** Agent: Downloading
updates [CallerId = AutomaticUpdates]
2008-02-01 21:55:29:444 1008 c70 Agent *************
----------------------------------------------------------------------------------


If anyone would be willing to give a few suggestions as to how to fix this,
it would be greatly appreciated.

Thanks,
Kenneth

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  #2 (permalink)  
Old 02-02-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Error: 0x8e5e0442 Failing to download updates
Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s). If you disable a third-party firewall, do NOT
connect to the internet without having the Windows Firewall enabled!

===================================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).

=> **If your problem relates to a Cumulative Security Update for IE, call
the above number and ask to be transferred to the Consumer IE7 queue (which
is 47830).** <=

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


Kenneth Harding wrote:
> I have had a problem with windows update for about a month now. I keep
> receiving an error: 0x8e5e0442 on every single update. I've been
> googling,
> but I haven't found anything useful.
>
> I have talked with Microsoft's support center and the most I learned from
> them is that a virus is not the culprit.
>
> I have tried reinstalling the WindowsUpdateAgent to no avail.
>
> I am running Windows Vista 64-Bit Ultimate, Core 2 Extreme 3GHz, 4GB RAM,
> 2TB HDD space.
>
> From the WindowsUpdate.log file, here is some of the output I get:
> -----------------------------------------------------------------
> 2008-02-01 21:54:59:222 1008 c70 DnldMgr *************
> 2008-02-01 21:54:59:222 1008 c70 DnldMgr ** START ** DnldMgr: Downloading
> updates [CallerId = AutomaticUpdates]
> 2008-02-01 21:54:59:222 1008 c70 DnldMgr *********
> 2008-02-01 21:54:59:222 1008 c70 DnldMgr * Call ID =
> {0F260841-7CF0-4DEF-9AA9-9F9987B7D1DC}
> 2008-02-01 21:54:59:222 1008 c70 DnldMgr * Priority = 3, Interactive =
> 1,
> Owner is system = 1, Explicit proxy = 0, Proxy session id = 1, ServiceId =
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2008-02-01 21:54:59:222 1008 1004 AU AU setting next detection timeout to
> 2008-02-03 00:24:13
> 2008-02-01 21:54:59:222 1008 c70 DnldMgr * Updates to download = 1
> 2008-02-01 21:54:59:222 1008 c70 Agent * Title = Cumulative Security
> Update for Internet Explorer 7 in Windows Vista x64-based Systems
> (KB942615)
> 2008-02-01 21:54:59:222 1008 c70 Agent * UpdateId =
> {03541C22-D7B0-4FEB-B374-6068A64F9660}.102
> 2008-02-01 21:54:59:222 1008 c70 Agent * Bundles 1 updates:
> 2008-02-01 21:54:59:222 1008 c70 Agent *
> {A00F9D8E-AE5A-43F7-ABFC-334F9775BFB7}.102
> 2008-02-01 21:54:59:222 1008 1004 AU Setting AU scheduled install time to
> 2008-02-02 08:00:00
> 2008-02-01 21:54:59:224 1008 c70 DnldMgr *********** DnldMgr: New
> download
> job [UpdateId = {A00F9D8E-AE5A-43F7-ABFC-334F9775BFB7}.102] ***********
> 2008-02-01 21:54:59:224 1008 c70 DnldMgr * Queueing update for download
> handler request generation.
> 2008-02-01 21:54:59:224 1008 c70 DnldMgr Generating download request for
> update {A00F9D8E-AE5A-43F7-ABFC-334F9775BFB7}.102
> 2008-02-01 21:54:59:334 1008 c70 Handler Generating request for CBS update
> A00F9D8E-AE5A-43F7-ABFC-334F9775BFB7 in sandbox
> C:\Windows\SoftwareDistribution\Download\5c633ee78 3ad92a9af21940ebde8525a
> 2008-02-01 21:54:59:334 1008 c70 Handler Selected payload type is
> ptExpress
> 2008-02-01 21:54:59:336 1008 c70 Handler UH: DpxRestoreJob returned
> 0x80070002
> 2008-02-01 21:54:59:336 1008 c70 Handler Detected download state is
> dsHavePackage
> 2008-02-01 21:55:29:225 1008 960 Handler FATAL: CBS called Error with
> 0x8e5e0442,
> 2008-02-01 21:55:29:226 1008 c70 Handler FATAL: UH: 0x8e5e0442: Async
> stage
> operation failed in CUHCbsHandler::StageCbsPackage
> 2008-02-01 21:55:29:230 1008 c70 Handler FATAL: Request generation for CBS
> update complete with hr=0x8e5e0442 and pfResetSandbox=0
> 2008-02-01 21:55:29:230 1008 c70 Handler FATAL: Error source is 106.
> 2008-02-01 21:55:29:230 1008 c70 DnldMgr FATAL:
> DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
> GenerateDownloadRequest failed with 0x8e5e0442.
> 2008-02-01 21:55:29:230 1008 c70 DnldMgr Error 0x8e5e0442 occurred while
> downloading update; notifying dependent calls.
> 2008-02-01 21:55:29:444 1008 c70 Agent *********
> 2008-02-01 21:55:29:444 1008 c70 Agent ** END ** Agent: Downloading
> updates [CallerId = AutomaticUpdates]
> 2008-02-01 21:55:29:444 1008 c70 Agent *************
> ----------------------------------------------------------------------------------
>
>
> If anyone would be willing to give a few suggestions as to how to fix
> this,
> it would be greatly appreciated.
>
> Thanks,
> Kenneth


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  #3 (permalink)  
Old 02-02-2008
Robert Aldwinckle
 

Posts: n/a
Re: Error: 0x8e5e0442 Failing to download updates
"Kenneth Harding" <kanno41@gmail.com> wrote in message
news:3DB86BD3-5E90-4D96-9EB8-9A8D73AE6BA5@microsoft.com...
>I have had a problem with windows update for about a month now. I keep receiving an error: 0x8e5e0442 on every single update.
>I've been googling, but I haven't found anything useful.
>
> I have talked with Microsoft's support center and the most I learned from them is that a virus is not the culprit.



More importantly what would be useful for you to disclose to us is:
what did they ask you?

FWIW I think your earlier code 0x80070002 may be significant
and there is a standard procedure for dealing with it.

Also, your log refers to CBS so I suspect you could find more detail
in that log.

More generally, if the diagnostics you do find are not sufficient,
and if even invoking the associated verbose mode logging is equally
unilluminating, I suggest you supplement all types of logging by
running ProcMon.


Good luck

Robert Aldwinckle
---


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