Failed updates KB943411 and KB935509 on Vista Ultimate x86

These two updates failed on Jan 8 and have failed on each night since with
error code 80004005. They fail on autoupdate or if an update of each is tried
individually. A manual (downloaded file) update is available for KB43411. It
appears to succeed and initially shows up the update history as successful
but remains in the list of required updates, which continue to fail.

Using msconfig to start Vista with only MS services and without startup
applications (so no AV or FW, Diskkeeper not running, etc) makes no
difference.

System has Intel 975X MB, SATA (AHIC, no RAID) HDs, Nvidia 8800 GT video.

Has anyone encountered this -- for either of these updates -- and found a
solution or workaround?

Scott

"smacmillan" wrote:

> These two updates failed on Jan 8 and have failed on each night since with
> error code 80004005. They fail on autoupdate or if an update of each is tried
> individually. A manual (downloaded file) update is available for KB43411. It
> appears to succeed and initially shows up the update history as successful
> but remains in the list of required updates, which continue to fail.
>
> Using msconfig to start Vista with only MS services and without startup
> applications (so no AV or FW, Diskkeeper not running, etc) makes no
> difference.
>
> System has Intel 975X MB, SATA (AHIC, no RAID) HDs, Nvidia 8800 GT video.
>
> Has anyone encountered this -- for either of these updates -- and found a
> solution or workaround?
>
> Scott

I had a similar problem and had to completely uninstall Comodo firewall
to get them installed.

Theo

smacmillan wrote:
> These two updates failed on Jan 8 and have failed on each night since with
> error code 80004005. They fail on autoupdate or if an update of each is tried
> individually. A manual (downloaded file) update is available for KB43411. It
> appears to succeed and initially shows up the update history as successful
> but remains in the list of required updates, which continue to fail.
>
> Using msconfig to start Vista with only MS services and without startup
> applications (so no AV or FW, Diskkeeper not running, etc) makes no
> difference.
>
> System has Intel 975X MB, SATA (AHIC, no RAID) HDs, Nvidia 8800 GT video.
>
> Has anyone encountered this -- for either of these updates -- and found a
> solution or workaround?
>
> Scott

Bingo! I'd thought that using msconfig, which keeps all non-selected services
from running, would do the trick. But clearly there's something else in
Comodo.

Uninstalling it allowed the updates to proceed. Re-installing seemed to be
uneventful.

Thanks,
Scott

"Theo" wrote:

> I had a similar problem and had to completely uninstall Comodo firewall
> to get them installed.
>
> Theo
>
> smacmillan wrote:
> > These two updates failed on Jan 8 and have failed on each night since with
> > error code 80004005. They fail on autoupdate or if an update of each is tried
> > individually. A manual (downloaded file) update is available for KB43411. It
> > appears to succeed and initially shows up the update history as successful
> > but remains in the list of required updates, which continue to fail.
> >
> > Using msconfig to start Vista with only MS services and without startup
> > applications (so no AV or FW, Diskkeeper not running, etc) makes no
> > difference.
> >
> > System has Intel 975X MB, SATA (AHIC, no RAID) HDs, Nvidia 8800 GT video.
> >
> > Has anyone encountered this -- for either of these updates -- and found a
> > solution or workaround?
> >
> > Scott
>

I do not have Comodo Firewall and still have the problem. any suggestion?!

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

Amir Pasha wrote:
> I do not have Comodo Firewall and still have the problem. any suggestion?!

Best of luck with Microsoft support, I am getting no where fast with a
gentleman from Update support in the Orient who fails to read what I have
written regarding KB 935509 and ignores any of the items published on the
tech net re the same problem. I have followed the instructions in KB 933528
and this does not resolve as to why KB935509 continues to fail. I have also
turned of system restore and tried applying the patch in safe mode and tried
downloading it directly with no success.How do I elevate this issue to
somebody in Microsoft that wants to resolve the problem?


"PA Bear [MS MVP]" wrote:

> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB123456).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
> Amir Pasha wrote:
> > I do not have Comodo Firewall and still have the problem. any suggestion?!
>
>

I have attempted to escalate this with PSS for you, John. Stay tuned to
this station.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

John Dodwell wrote:
> Best of luck with Microsoft support, I am getting no where fast with a
> gentleman from Update support in the Orient who fails to read what I have
> written regarding KB 935509 and ignores any of the items published on the
> tech net re the same problem. I have followed the instructions in KB
> 933528
> and this does not resolve as to why KB935509 continues to fail. I have
> also
> turned of system restore and tried applying the patch in safe mode and
> tried
> downloading it directly with no success.How do I elevate this issue to
> somebody in Microsoft that wants to resolve the problem?
>
>
> "PA Bear [MS MVP]" wrote:
>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> KB123456).
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>> Amir Pasha wrote:
>>> I do not have Comodo Firewall and still have the problem. any
>>> suggestion?!

Hi John,

My name is Diana and Robear has asked that I escalate this issue. It
appears that this is not a Windows Update isssue as you can not install the
update manually.

I am going to open a case with our Professional Setup Team who will assist
you with this issue. I will need the following:
First and Last Name
Direct Phone Number
Email address.

Once I obtain this information, I will create a case and someone from the
Pro Setup Team will give you a call to work on this issue.

PS. Microsoft does care and we will resolve this.

Diana

Diana Smith [MSFT] <diasmith@online.microsoft.com>
PSS Security Team

This posting is provided "AS IS" with no warranties, and confers no rights.


"smacmillan" wrote:

> These two updates failed on Jan 8 and have failed on each night since with
> error code 80004005. They fail on autoupdate or if an update of each is tried
> individually. A manual (downloaded file) update is available for KB43411. It
> appears to succeed and initially shows up the update history as successful
> but remains in the list of required updates, which continue to fail.
>
> Using msconfig to start Vista with only MS services and without startup
> applications (so no AV or FW, Diskkeeper not running, etc) makes no
> difference.
>
> System has Intel 975X MB, SATA (AHIC, no RAID) HDs, Nvidia 8800 GT video.
>
> Has anyone encountered this -- for either of these updates -- and found a
> solution or workaround?
>
> Scott