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Vista update error 80073712 - No updates possible

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 01-06-2008
ISR
 

Posts: n/a
Vista update error 80073712 - No updates possible
Windows Vista Update does not work any more

I just found out that my system did not update since 29 november 2007, the
error code is 80073712
on 27 november Windows Defender has been updated KB915597
on 30 november I did try to install KB917607, but it did not install

I have removed the temporary internet explorer files,
There is no pending.xml file in the winSXS folder
these are the files in the windows\system32 directory that start with WU*.*

13-11-2007 07:54 549.720 wuapi.dll
13-11-2007 07:54 31.232 wuapp.exe
13-11-2007 07:54 53.080 wuauclt.exe
13-11-2007 07:54 1.712.984 wuaueng.dll
13-11-2007 07:54 1.524.224 wucltux.dll
02-11-2006 10:46 87.552 WUDFCoinstaller.dll
02-11-2006 10:46 143.360 WUDFHost.exe
02-11-2006 10:46 181.760 WUDFPlatform.dll
02-11-2006 10:46 55.296 WUDFSvc.dll
02-11-2006 10:46 309.760 WUDFx.dll
13-11-2007 07:54 80.896 wudriver.dll
13-11-2007 07:54 33.624 wups.dll
13-11-2007 07:54 43.352 wups2.dll
18-05-2007 00:44 135.680 wusa.exe
13-11-2007 07:54 163.000 wuwebv.dll

What might be remarkable is the file date WUSA.EXE
Can that be the problem?? And how to solve this??
Or do you have other suggestions
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  #2 (permalink)  
Old 01-06-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Vista update error 80073712 - No updates possible
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s).
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

ISR wrote:
> Windows Vista Update does not work any more
>
> I just found out that my system did not update since 29 november 2007, the
> error code is 80073712
> on 27 november Windows Defender has been updated KB915597
> on 30 november I did try to install KB917607, but it did not install
>
> I have removed the temporary internet explorer files,
> There is no pending.xml file in the winSXS folder
> these are the files in the windows\system32 directory that start with
> WU*.*
>
> 13-11-2007 07:54 549.720 wuapi.dll
> 13-11-2007 07:54 31.232 wuapp.exe
> 13-11-2007 07:54 53.080 wuauclt.exe
> 13-11-2007 07:54 1.712.984 wuaueng.dll
> 13-11-2007 07:54 1.524.224 wucltux.dll
> 02-11-2006 10:46 87.552 WUDFCoinstaller.dll
> 02-11-2006 10:46 143.360 WUDFHost.exe
> 02-11-2006 10:46 181.760 WUDFPlatform.dll
> 02-11-2006 10:46 55.296 WUDFSvc.dll
> 02-11-2006 10:46 309.760 WUDFx.dll
> 13-11-2007 07:54 80.896 wudriver.dll
> 13-11-2007 07:54 33.624 wups.dll
> 13-11-2007 07:54 43.352 wups2.dll
> 18-05-2007 00:44 135.680 wusa.exe
> 13-11-2007 07:54 163.000 wuwebv.dll
>
> What might be remarkable is the file date WUSA.EXE
> Can that be the problem?? And how to solve this??
> Or do you have other suggestions


Reply With Quote
  #3 (permalink)  
Old 01-06-2008
Kristof
 

Posts: n/a
RE: Vista update error 80073712 - No updates possible
I have the same problem, and also no "pending.xml" file that I could delete
as suggested in the previous post about this problem.
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  #4 (permalink)  
Old 01-06-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Vista update error 80073712 - No updates possible
Same answer, too.

Kristof wrote:
> I have the same problem, and also no "pending.xml" file that I could
> delete
> as suggested in the previous post about this problem.


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  #5 (permalink)  
Old 01-06-2008
Don José
 

Posts: n/a
RE: Vista update error 80073712 - No updates possible
Got the same update failure problems...
I found those files 'windows\system32 directory that start with WU*.*', but
I can't remove them...
Like most people do, I regret that I have installed Vista.

"ISR" wrote:

> Windows Vista Update does not work any more
>
> I just found out that my system did not update since 29 november 2007, the
> error code is 80073712
> on 27 november Windows Defender has been updated KB915597
> on 30 november I did try to install KB917607, but it did not install
>
> I have removed the temporary internet explorer files,
> There is no pending.xml file in the winSXS folder
> these are the files in the windows\system32 directory that start with WU*.*
>
> 13-11-2007 07:54 549.720 wuapi.dll
> 13-11-2007 07:54 31.232 wuapp.exe
> 13-11-2007 07:54 53.080 wuauclt.exe
> 13-11-2007 07:54 1.712.984 wuaueng.dll
> 13-11-2007 07:54 1.524.224 wucltux.dll
> 02-11-2006 10:46 87.552 WUDFCoinstaller.dll
> 02-11-2006 10:46 143.360 WUDFHost.exe
> 02-11-2006 10:46 181.760 WUDFPlatform.dll
> 02-11-2006 10:46 55.296 WUDFSvc.dll
> 02-11-2006 10:46 309.760 WUDFx.dll
> 13-11-2007 07:54 80.896 wudriver.dll
> 13-11-2007 07:54 33.624 wups.dll
> 13-11-2007 07:54 43.352 wups2.dll
> 18-05-2007 00:44 135.680 wusa.exe
> 13-11-2007 07:54 163.000 wuwebv.dll
>
> What might be remarkable is the file date WUSA.EXE
> Can that be the problem?? And how to solve this??
> Or do you have other suggestions

Reply With Quote
  #6 (permalink)  
Old 02-10-2008
Van
 

Posts: n/a
RE: Vista update error 80073712 - No updates possible
I have recently had the same problem. I can not download KB942615. I get an
error code of 80073712. Any advice from the gurus.

"ISR" wrote:

> Windows Vista Update does not work any more
>
> I just found out that my system did not update since 29 november 2007, the
> error code is 80073712
> on 27 november Windows Defender has been updated KB915597
> on 30 november I did try to install KB917607, but it did not install
>
> I have removed the temporary internet explorer files,
> There is no pending.xml file in the winSXS folder
> these are the files in the windows\system32 directory that start with WU*.*
>
> 13-11-2007 07:54 549.720 wuapi.dll
> 13-11-2007 07:54 31.232 wuapp.exe
> 13-11-2007 07:54 53.080 wuauclt.exe
> 13-11-2007 07:54 1.712.984 wuaueng.dll
> 13-11-2007 07:54 1.524.224 wucltux.dll
> 02-11-2006 10:46 87.552 WUDFCoinstaller.dll
> 02-11-2006 10:46 143.360 WUDFHost.exe
> 02-11-2006 10:46 181.760 WUDFPlatform.dll
> 02-11-2006 10:46 55.296 WUDFSvc.dll
> 02-11-2006 10:46 309.760 WUDFx.dll
> 13-11-2007 07:54 80.896 wudriver.dll
> 13-11-2007 07:54 33.624 wups.dll
> 13-11-2007 07:54 43.352 wups2.dll
> 18-05-2007 00:44 135.680 wusa.exe
> 13-11-2007 07:54 163.000 wuwebv.dll
>
> What might be remarkable is the file date WUSA.EXE
> Can that be the problem?? And how to solve this??
> Or do you have other suggestions

Reply With Quote
  #7 (permalink)  
Old 02-10-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Vista update error 80073712 - No updates possible
Guru sez: Please begin your own thread about /your/ problem. State your
Windows and IE versions in your first post. Thank you.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Van wrote:
> I have recently had the same problem. I can not download KB942615. I get
> an error code of 80073712. Any advice from the gurus.


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