Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s).
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org
ISR wrote:
> Windows Vista Update does not work any more
>
> I just found out that my system did not update since 29 november 2007, the
> error code is 80073712
> on 27 november Windows Defender has been updated KB915597
> on 30 november I did try to install KB917607, but it did not install
>
> I have removed the temporary internet explorer files,
> There is no pending.xml file in the winSXS folder
> these are the files in the windows\system32 directory that start with
> WU*.*
>
> 13-11-2007 07:54 549.720 wuapi.dll
> 13-11-2007 07:54 31.232 wuapp.exe
> 13-11-2007 07:54 53.080 wuauclt.exe
> 13-11-2007 07:54 1.712.984 wuaueng.dll
> 13-11-2007 07:54 1.524.224 wucltux.dll
> 02-11-2006 10:46 87.552 WUDFCoinstaller.dll
> 02-11-2006 10:46 143.360 WUDFHost.exe
> 02-11-2006 10:46 181.760 WUDFPlatform.dll
> 02-11-2006 10:46 55.296 WUDFSvc.dll
> 02-11-2006 10:46 309.760 WUDFx.dll
> 13-11-2007 07:54 80.896 wudriver.dll
> 13-11-2007 07:54 33.624 wups.dll
> 13-11-2007 07:54 43.352 wups2.dll
> 18-05-2007 00:44 135.680 wusa.exe
> 13-11-2007 07:54 163.000 wuwebv.dll
>
> What might be remarkable is the file date WUSA.EXE
> Can that be the problem?? And how to solve this??
> Or do you have other suggestions
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