Have you contacted Microsoft?
Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the Consumer IE7 queue (which is
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org
> I have been having this problem for about 3 months on 2 different
> Why doesn't Microsoft provide an answer?
> "Rednlh" wrote:
>> Having similar problems but after contacting support and following all
>> their instructions I still have a problem. Now it seems the windows
>> installer is refusing to
>> install the program saying the patch is not a valid file and could not be
>> Contact the vendor for support! There is a cleanup tool called
>> will clean up the installer but it does not help this problem.