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RE: Code 800736cc

microsoft.public.windowsupdate






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Old 01-03-2008
Glenn
 

Posts: n/a
RE: Code 800736cc
I am getting the same frustrating error despite doing everything the help
file said prior to that, did you get a solution and if so what is it?

Thanks

"sb" wrote:

> I also was given an error that stated I should restart BITS, which I did - I
> now get the error "80080008".
>
> "NewToVista" wrote:
>
> > This is helpful. I would like to add one comment: I needed to stop and start
> > the BITS service in order to complete the installation for the KB931174
> > update.
> >
> > "Reaper 9000" wrote:
> >
> > > Hi all,
> > > As I posted in another thread:
> > >
> > > I was getting this exact same problem as well on my fresh install of vista
> > > ultimate. I believe this error( 800736cc or 0x800736cc ) indicates a "file
> > > hash mismatch". What that
> > > basically translates to is a corrupted file. Most likely your computer
> > > crashed or locked up while downloading or installing updates like mine did.
> > >
> > > What you will need to do to fix this is get the updater to redownload the
> > > files for your failed updates. To accomplish this requires some slightly
> > > complicated steps:
> > >
> > > 1) Go to your "Windows\SoftwareDistribution\Download" folder. You should see
> > > a bunch of folders with random looking names
> > >
> > > 2) Look in each of these folders until you find one that has a .cab file
> > > with a name that contains the update number that failed (i.e.
> > > Windows6.0-KB929427-x86-EXPRESS.cab or something similar). If you can't find
> > > the cab file there should be some other file in the folder that indicates its
> > > number.
> > >
> > > 3) Backup then delete the entire folder (the one with the random looking
> > > name) that contains that cab file
> > >
> > > 4) Repeat for each of the updates that are failing for you
> > >
> > > 5) You might have to reboot at this point but I didn't have to
> > >
> > > 6) Either wait for the updater to notify you or manually check for updates
> > >
> > > 7) The updates should be available for download again
> > >
> > > 8) Let the updater download and apply the previously failed updates and it
> > > should work this time
> > >
> > > If this is too complicated, the other thing you can try is backing up and
> > > deleting the entire contents of the "Windows\SoftwareDistribution\Download"
> > > folder. I did not try this though so I don't know if that is advisable.
> > >
> > > Hope this helps you out
> > >
> > > -r9k
> > >
> > > "S Murder" wrote:
> > >
> > > > I keep getting this error when updating Windows Vista (Update KB929427). How
> > > > do I install it?

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