Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s).
If you disable a third-party firewall, do NOT connect to the internet
without having the Windows Firewall enabled!
Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KBnnnnnn).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org
> Error Code 80070057 "windows cannot search for updates" iks received any
> time that I try and update Vista Home Premium. I have raised this subject
> on this forum before and the advice was to contact Microsoft via email or
> phone. I have done both. By email they replied that they could not solve
> the problem and further requests have not received a reply. By phone they
> tell me I am out of warranty and need to pay £46. Grateful for a
> Will reinstalling vista cure it for example?