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Re: [Error number: 0x80244016] Unable to Download Windows Updates

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 01-02-2008
PC Pete
 

Posts: n/a
Re: [Error number: 0x80244016] Unable to Download Windows Updates
"Charlie Russel - MVP" wrote:

> ALL x64 Editions are SP1 level. This was the RTM level for x64 Edition. I
> have several Windows Server 2003 x64 Edition servers running, both Standard
> and Enterprise. They download updates just fine.
>


This is an old thread, but it's a new problem I've been chasing for over 2
months now.

Now that SP2 is available for XP x64, I'm not sure if the comments and
suggestions apply, so I'll re-ask:
I can't connect to the windows update service running as anything but
administrator. This has happened from out of the box - on a brand-new, clean
install from the XP OS CD, creating a user with admin priveleges (even before
adding video drivers, non-standard networking, etc, etc, etc) that user is
unable to connect to the update service.

There are a growing number of "collateral" issues that it would also be good
to get another POV on.
0) I can't validate using any WGA web validation tool, using any version of
IE6 (32, 64 bit) or Firefox (2.0.0.6 x32, x64, FF 3.0b). But every time I run
the manual validator, it works perfectly.
1) I can download updates perfectly if I enable the "download automatically"
setting, even logged on as the (only) non-Administrator user - so the BITS
seems to be working fine
2) MS Support gave some assistance that resulted in all "Windows Update"
links referring inexplicably to the MS Movie Codec installer. No, I'm not
smoking dope, this is real.
3) Somehow during the MS assist, my Defender X64 install "disappeared". I
installed, configured, and ran it the same day I installed XP last (December
1st, 2007), and 4 weeks later it's just... gone. Reinstalling it went OK,
except...
4) I now get error 0x80244016 (WIndows Defender is unable to install
updates) when I try to get the latest updates.

All this SOUNDS like it's a trojan or virus infection, but I'm reasonably
certain it's not. This exact same thing happened during the initial install
of x64 (from May 2007), and the exact same symptoms occurred "out of the box"
on this latest install - before I had even tried to connect to the network.
The rest of these symptoms have steadily grown more bizarre.

The MS support people have given up on helping, and I'm now reduced to
begging in the various forums. So I apologise if this should be posted
elsewhere.

I've been MSCE certified since NT 3.51 days, so generally I know what I'm
doing, but this OS has been just... bizarre.

Any suggestions, comments, would be most welcome.

--
Data is not Information; Information is not Knowledge; Knowledge is not
Wisdom.



Reply With Quote
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  #2 (permalink)  
Old 01-02-2008
Charlie Russel - MVP
 

Posts: n/a
Re: [Error number: 0x80244016] Unable to Download Windows Updates
if it will download updates when set to automatic, set it to download and
don't install. Then you can pick the ones you want. I have no idea why it
won't, but it would appear to me to be a reasonable solution to simply work
around the problem.

--
Charlie.
http://msmvps.com/xperts64
http://mvp.support.microsoft.com/profile/charlie.russel


"PC Pete" <PCPete@discussions.microsoft.com> wrote in message
news:CB52ECFD-81DE-4446-AF87-4F1187D2392B@microsoft.com...
> "Charlie Russel - MVP" wrote:
>
>> ALL x64 Editions are SP1 level. This was the RTM level for x64 Edition. I
>> have several Windows Server 2003 x64 Edition servers running, both
>> Standard
>> and Enterprise. They download updates just fine.
>>

>
> This is an old thread, but it's a new problem I've been chasing for over 2
> months now.
>
> Now that SP2 is available for XP x64, I'm not sure if the comments and
> suggestions apply, so I'll re-ask:
> I can't connect to the windows update service running as anything but
> administrator. This has happened from out of the box - on a brand-new,
> clean
> install from the XP OS CD, creating a user with admin priveleges (even
> before
> adding video drivers, non-standard networking, etc, etc, etc) that user is
> unable to connect to the update service.
>
> There are a growing number of "collateral" issues that it would also be
> good
> to get another POV on.
> 0) I can't validate using any WGA web validation tool, using any version
> of
> IE6 (32, 64 bit) or Firefox (2.0.0.6 x32, x64, FF 3.0b). But every time I
> run
> the manual validator, it works perfectly.
> 1) I can download updates perfectly if I enable the "download
> automatically"
> setting, even logged on as the (only) non-Administrator user - so the BITS
> seems to be working fine
> 2) MS Support gave some assistance that resulted in all "Windows Update"
> links referring inexplicably to the MS Movie Codec installer. No, I'm not
> smoking dope, this is real.
> 3) Somehow during the MS assist, my Defender X64 install "disappeared". I
> installed, configured, and ran it the same day I installed XP last
> (December
> 1st, 2007), and 4 weeks later it's just... gone. Reinstalling it went OK,
> except...
> 4) I now get error 0x80244016 (WIndows Defender is unable to install
> updates) when I try to get the latest updates.
>
> All this SOUNDS like it's a trojan or virus infection, but I'm reasonably
> certain it's not. This exact same thing happened during the initial
> install
> of x64 (from May 2007), and the exact same symptoms occurred "out of the
> box"
> on this latest install - before I had even tried to connect to the
> network.
> The rest of these symptoms have steadily grown more bizarre.
>
> The MS support people have given up on helping, and I'm now reduced to
> begging in the various forums. So I apologise if this should be posted
> elsewhere.
>
> I've been MSCE certified since NT 3.51 days, so generally I know what I'm
> doing, but this OS has been just... bizarre.
>
> Any suggestions, comments, would be most welcome.
>
> --
> Data is not Information; Information is not Knowledge; Knowledge is not
> Wisdom.
>
>
>


Reply With Quote
  #3 (permalink)  
Old 01-02-2008
PC Pete
 

Posts: n/a
Re: [Error number: 0x80244016] Unable to Download Windows Updates
Thanks for the suggestion, Charlie, that's a good suggestion, and it's what
I've been doing for 9 months.

But I would much prefer to solve the puzzle though. Especially since I still
can't seem to work around or find an answer to the Defender download error -
and that's really concerning, because the default update package is dated Jan
2006. (So "Defender" is actually a misnomer... maybe "Out Of Date And Not
Really Useful Network Snooping Software" would be more accurate).

I have a lot of live (customer) data on this system, and it's in use
(working) almost 24x7, so disconnecting from the Internet (which would
definitely negate the need for any firewall software,but which leaves me out
of touch with my customers) or shutting down and restarting every
night/morning (which stops my core business tools from working overnight)
isn't a good answer either.

I'm sure there's someone who's seen this kind of thing and has an answer(s),
I just can't find anyone to help solve the problem instead of working around
it.

"Charlie Russel - MVP" wrote:

> if it will download updates when set to automatic, set it to download and
> don't install. Then you can pick the ones you want. I have no idea why it
> won't, but it would appear to me to be a reasonable solution to simply work
> around the problem.
>
> --
> Charlie.
> http://msmvps.com/xperts64
> http://mvp.support.microsoft.com/profile/charlie.russel
>
>
> "PC Pete" <PCPete@discussions.microsoft.com> wrote in message
> news:CB52ECFD-81DE-4446-AF87-4F1187D2392B@microsoft.com...
> > "Charlie Russel - MVP" wrote:
> >
> >> ALL x64 Editions are SP1 level. This was the RTM level for x64 Edition. I
> >> have several Windows Server 2003 x64 Edition servers running, both
> >> Standard
> >> and Enterprise. They download updates just fine.
> >>

> >
> > This is an old thread, but it's a new problem I've been chasing for over 2
> > months now.
> >
> > Now that SP2 is available for XP x64, I'm not sure if the comments and
> > suggestions apply, so I'll re-ask:
> > I can't connect to the windows update service running as anything but
> > administrator. This has happened from out of the box - on a brand-new,
> > clean
> > install from the XP OS CD, creating a user with admin priveleges (even
> > before
> > adding video drivers, non-standard networking, etc, etc, etc) that user is
> > unable to connect to the update service.
> >
> > There are a growing number of "collateral" issues that it would also be
> > good
> > to get another POV on.
> > 0) I can't validate using any WGA web validation tool, using any version
> > of
> > IE6 (32, 64 bit) or Firefox (2.0.0.6 x32, x64, FF 3.0b). But every time I
> > run
> > the manual validator, it works perfectly.
> > 1) I can download updates perfectly if I enable the "download
> > automatically"
> > setting, even logged on as the (only) non-Administrator user - so the BITS
> > seems to be working fine
> > 2) MS Support gave some assistance that resulted in all "Windows Update"
> > links referring inexplicably to the MS Movie Codec installer. No, I'm not
> > smoking dope, this is real.
> > 3) Somehow during the MS assist, my Defender X64 install "disappeared". I
> > installed, configured, and ran it the same day I installed XP last
> > (December
> > 1st, 2007), and 4 weeks later it's just... gone. Reinstalling it went OK,
> > except...
> > 4) I now get error 0x80244016 (WIndows Defender is unable to install
> > updates) when I try to get the latest updates.
> >
> > All this SOUNDS like it's a trojan or virus infection, but I'm reasonably
> > certain it's not. This exact same thing happened during the initial
> > install
> > of x64 (from May 2007), and the exact same symptoms occurred "out of the
> > box"
> > on this latest install - before I had even tried to connect to the
> > network.
> > The rest of these symptoms have steadily grown more bizarre.
> >
> > The MS support people have given up on helping, and I'm now reduced to
> > begging in the various forums. So I apologise if this should be posted
> > elsewhere.
> >
> > I've been MSCE certified since NT 3.51 days, so generally I know what I'm
> > doing, but this OS has been just... bizarre.
> >
> > Any suggestions, comments, would be most welcome.
> >
> > --
> > Data is not Information; Information is not Knowledge; Knowledge is not
> > Wisdom.
> >
> >
> >

>

Reply With Quote
  #4 (permalink)  
Old 01-02-2008
PC Pete
 

Posts: n/a
Re: [Error number: 0x80244016] Unable to Download Windows Updates
And just to be sure I've got the right page on the right hymnbook, I've applied ALL the MS suggested fixes, patches, registry mods, ACL lists, Security Profile settings, etc, etc. I've got so many KB articles relating to WGA and Update bugs, fixes, and patches in my bookmarks that it looks like a phone directory. (Except no-one picks up when you call these numbers, you just get a recorded message "Hi, I'm Kandi! RTFM or call the newsgroups, 'cause I don't know what x64 means, 'kay?").

Just for fun, I downloaded the MS Common Diagnostic Best Practises Analyser to see what it thought of the place, and it finds two critical problems : the IMS service status is undetermined, and the KDC service status┬* is undetermined. But try finding support or assistance for those services on MS? Ha! "Go Fish". (Maybe if I won Tattslotto and bought a MSDN subscription I could find out WTF they are, and WTF they do, and WhyTF they aren't working, but I don't, so I can't). The rest of the BPA results are the usual TLA "Danger Will Robinson, Danger" flags : LDAP client signing set to negotiate, domain controllers can access this host from the network, the system isn't configured to shut down on Security audit failures, that kind of thing.

This really has gone on for 7 months, and I really have been dumped by the MS support person with no followup or assistance, and no-one wearing a MS hat seems willing to investigate, let alone comment on the smallest of these issues. And from what I see when I look around these and other newsgroups, I'm not the only one suffering.

I really do hope that this big vacuum is the calm before the storm, 'cause if it's not, and nothing continues to happen they way it has for the last month, I'm going to stop being nice and stop being good-natured and just a fun guy to be around, and I'm going to stop being stupid and willing to help solve the problem, and instead I'm going to start insisting that I get some actual GD OS support.


Reply With Quote
  #5 (permalink)  
Old 01-02-2008
John Barnes
 

Posts: n/a
Re: [Error number: 0x80244016] Unable to Download Windows Updates
Have you tried posting to the Windows updates group? Also, for update
problems, Microsoft provides free support and in my previous experience has
their best technicians to help (at least by email for me)

"PC Pete" <PC Pete@discussions.microsoft.com> wrote in message
news:28FDFDBF-5DD0-4AE9-9F5B-AFC400FF08A3@microsoft.com...
> Thanks for the suggestion, Charlie, that's a good suggestion, and it's
> what
> I've been doing for 9 months.
>
> But I would much prefer to solve the puzzle though. Especially since I
> still
> can't seem to work around or find an answer to the Defender download
> error -
> and that's really concerning, because the default update package is dated
> Jan
> 2006. (So "Defender" is actually a misnomer... maybe "Out Of Date And Not
> Really Useful Network Snooping Software" would be more accurate).
>
> I have a lot of live (customer) data on this system, and it's in use
> (working) almost 24x7, so disconnecting from the Internet (which would
> definitely negate the need for any firewall software,but which leaves me
> out
> of touch with my customers) or shutting down and restarting every
> night/morning (which stops my core business tools from working overnight)
> isn't a good answer either.
>
> I'm sure there's someone who's seen this kind of thing and has an
> answer(s),
> I just can't find anyone to help solve the problem instead of working
> around
> it.
>
> "Charlie Russel - MVP" wrote:
>
>> if it will download updates when set to automatic, set it to download and
>> don't install. Then you can pick the ones you want. I have no idea why it
>> won't, but it would appear to me to be a reasonable solution to simply
>> work
>> around the problem.
>>
>> --
>> Charlie.
>> http://msmvps.com/xperts64
>> http://mvp.support.microsoft.com/profile/charlie.russel
>>
>>
>> "PC Pete" <PCPete@discussions.microsoft.com> wrote in message
>> news:CB52ECFD-81DE-4446-AF87-4F1187D2392B@microsoft.com...
>> > "Charlie Russel - MVP" wrote:
>> >
>> >> ALL x64 Editions are SP1 level. This was the RTM level for x64
>> >> Edition. I
>> >> have several Windows Server 2003 x64 Edition servers running, both
>> >> Standard
>> >> and Enterprise. They download updates just fine.
>> >>
>> >
>> > This is an old thread, but it's a new problem I've been chasing for
>> > over 2
>> > months now.
>> >
>> > Now that SP2 is available for XP x64, I'm not sure if the comments and
>> > suggestions apply, so I'll re-ask:
>> > I can't connect to the windows update service running as anything but
>> > administrator. This has happened from out of the box - on a brand-new,
>> > clean
>> > install from the XP OS CD, creating a user with admin priveleges (even
>> > before
>> > adding video drivers, non-standard networking, etc, etc, etc) that user
>> > is
>> > unable to connect to the update service.
>> >
>> > There are a growing number of "collateral" issues that it would also be
>> > good
>> > to get another POV on.
>> > 0) I can't validate using any WGA web validation tool, using any
>> > version
>> > of
>> > IE6 (32, 64 bit) or Firefox (2.0.0.6 x32, x64, FF 3.0b). But every time
>> > I
>> > run
>> > the manual validator, it works perfectly.
>> > 1) I can download updates perfectly if I enable the "download
>> > automatically"
>> > setting, even logged on as the (only) non-Administrator user - so the
>> > BITS
>> > seems to be working fine
>> > 2) MS Support gave some assistance that resulted in all "Windows
>> > Update"
>> > links referring inexplicably to the MS Movie Codec installer. No, I'm
>> > not
>> > smoking dope, this is real.
>> > 3) Somehow during the MS assist, my Defender X64 install "disappeared".
>> > I
>> > installed, configured, and ran it the same day I installed XP last
>> > (December
>> > 1st, 2007), and 4 weeks later it's just... gone. Reinstalling it went
>> > OK,
>> > except...
>> > 4) I now get error 0x80244016 (WIndows Defender is unable to install
>> > updates) when I try to get the latest updates.
>> >
>> > All this SOUNDS like it's a trojan or virus infection, but I'm
>> > reasonably
>> > certain it's not. This exact same thing happened during the initial
>> > install
>> > of x64 (from May 2007), and the exact same symptoms occurred "out of
>> > the
>> > box"
>> > on this latest install - before I had even tried to connect to the
>> > network.
>> > The rest of these symptoms have steadily grown more bizarre.
>> >
>> > The MS support people have given up on helping, and I'm now reduced to
>> > begging in the various forums. So I apologise if this should be posted
>> > elsewhere.
>> >
>> > I've been MSCE certified since NT 3.51 days, so generally I know what
>> > I'm
>> > doing, but this OS has been just... bizarre.
>> >
>> > Any suggestions, comments, would be most welcome.
>> >
>> > --
>> > Data is not Information; Information is not Knowledge; Knowledge is not
>> > Wisdom.
>> >
>> >
>> >

>>


Reply With Quote
  #6 (permalink)  
Old 01-02-2008
Colin Barnhorst
 

Posts: n/a
Re: [Error number: 0x80244016] Unable to Download Windows Updates
I have had good experience with the email help for WU as well. In fact I
have one working now on an issue trying to install SP1 RC on a Vista x86
installation on my test box. It doesn't matter whether your copy is retail,
OEM, MSDN, or TechNet when it comes to WU update issues. The WU team takes
them all.

"John Barnes" <jbarnes@email.net> wrote in message
news:Oo10NaUTIHA.5360@TK2MSFTNGP03.phx.gbl...
> Have you tried posting to the Windows updates group? Also, for update
> problems, Microsoft provides free support and in my previous experience
> has their best technicians to help (at least by email for me)
>
> "PC Pete" <PC Pete@discussions.microsoft.com> wrote in message
> news:28FDFDBF-5DD0-4AE9-9F5B-AFC400FF08A3@microsoft.com...
>> Thanks for the suggestion, Charlie, that's a good suggestion, and it's
>> what
>> I've been doing for 9 months.
>>
>> But I would much prefer to solve the puzzle though. Especially since I
>> still
>> can't seem to work around or find an answer to the Defender download
>> error -
>> and that's really concerning, because the default update package is dated
>> Jan
>> 2006. (So "Defender" is actually a misnomer... maybe "Out Of Date And Not
>> Really Useful Network Snooping Software" would be more accurate).
>>
>> I have a lot of live (customer) data on this system, and it's in use
>> (working) almost 24x7, so disconnecting from the Internet (which would
>> definitely negate the need for any firewall software,but which leaves me
>> out
>> of touch with my customers) or shutting down and restarting every
>> night/morning (which stops my core business tools from working overnight)
>> isn't a good answer either.
>>
>> I'm sure there's someone who's seen this kind of thing and has an
>> answer(s),
>> I just can't find anyone to help solve the problem instead of working
>> around
>> it.
>>
>> "Charlie Russel - MVP" wrote:
>>
>>> if it will download updates when set to automatic, set it to download
>>> and
>>> don't install. Then you can pick the ones you want. I have no idea why
>>> it
>>> won't, but it would appear to me to be a reasonable solution to simply
>>> work
>>> around the problem.
>>>
>>> --
>>> Charlie.
>>> http://msmvps.com/xperts64
>>> http://mvp.support.microsoft.com/profile/charlie.russel
>>>
>>>
>>> "PC Pete" <PCPete@discussions.microsoft.com> wrote in message
>>> news:CB52ECFD-81DE-4446-AF87-4F1187D2392B@microsoft.com...
>>> > "Charlie Russel - MVP" wrote:
>>> >
>>> >> ALL x64 Editions are SP1 level. This was the RTM level for x64
>>> >> Edition. I
>>> >> have several Windows Server 2003 x64 Edition servers running, both
>>> >> Standard
>>> >> and Enterprise. They download updates just fine.
>>> >>
>>> >
>>> > This is an old thread, but it's a new problem I've been chasing for
>>> > over 2
>>> > months now.
>>> >
>>> > Now that SP2 is available for XP x64, I'm not sure if the comments and
>>> > suggestions apply, so I'll re-ask:
>>> > I can't connect to the windows update service running as anything but
>>> > administrator. This has happened from out of the box - on a brand-new,
>>> > clean
>>> > install from the XP OS CD, creating a user with admin priveleges (even
>>> > before
>>> > adding video drivers, non-standard networking, etc, etc, etc) that
>>> > user is
>>> > unable to connect to the update service.
>>> >
>>> > There are a growing number of "collateral" issues that it would also
>>> > be
>>> > good
>>> > to get another POV on.
>>> > 0) I can't validate using any WGA web validation tool, using any
>>> > version
>>> > of
>>> > IE6 (32, 64 bit) or Firefox (2.0.0.6 x32, x64, FF 3.0b). But every
>>> > time I
>>> > run
>>> > the manual validator, it works perfectly.
>>> > 1) I can download updates perfectly if I enable the "download
>>> > automatically"
>>> > setting, even logged on as the (only) non-Administrator user - so the
>>> > BITS
>>> > seems to be working fine
>>> > 2) MS Support gave some assistance that resulted in all "Windows
>>> > Update"
>>> > links referring inexplicably to the MS Movie Codec installer. No, I'm
>>> > not
>>> > smoking dope, this is real.
>>> > 3) Somehow during the MS assist, my Defender X64 install
>>> > "disappeared". I
>>> > installed, configured, and ran it the same day I installed XP last
>>> > (December
>>> > 1st, 2007), and 4 weeks later it's just... gone. Reinstalling it went
>>> > OK,
>>> > except...
>>> > 4) I now get error 0x80244016 (WIndows Defender is unable to install
>>> > updates) when I try to get the latest updates.
>>> >
>>> > All this SOUNDS like it's a trojan or virus infection, but I'm
>>> > reasonably
>>> > certain it's not. This exact same thing happened during the initial
>>> > install
>>> > of x64 (from May 2007), and the exact same symptoms occurred "out of
>>> > the
>>> > box"
>>> > on this latest install - before I had even tried to connect to the
>>> > network.
>>> > The rest of these symptoms have steadily grown more bizarre.
>>> >
>>> > The MS support people have given up on helping, and I'm now reduced to
>>> > begging in the various forums. So I apologise if this should be posted
>>> > elsewhere.
>>> >
>>> > I've been MSCE certified since NT 3.51 days, so generally I know what
>>> > I'm
>>> > doing, but this OS has been just... bizarre.
>>> >
>>> > Any suggestions, comments, would be most welcome.
>>> >
>>> > --
>>> > Data is not Information; Information is not Knowledge; Knowledge is
>>> > not
>>> > Wisdom.
>>> >
>>> >
>>> >
>>>

>


Reply With Quote
  #7 (permalink)  
Old 01-02-2008
PC Pete
 

Posts: n/a
Re: [Error number: 0x80244016] Unable to Download Windows Updates
Thanks for the suggestions, everyone!

Yes, I've posted to the WU group who ionformed me that because it's also
a WGA problem, I need work with the WGA group, the WGA folks I got in
contact with suggested that it was an IE problem, the IE people thought
it was a Windows Security problem, and the last MS Support engineer
informed me just before he cut me off that it was a Professional Server
group issue, not a WU/WGA/IE/security problem.

Pick a number, any number! At this stage, I wouldn't mind if it was a
PEBKAC problem, at least then the issue could be resolved and I could
get the system working as advertised. That's what's grinding my corn
about all this : hot-potato-ing instead of ownership.

Colin Barnhorst wrote:
> I have had good experience with the email help for WU as well. In
> fact I have one working now on an issue trying to install SP1 RC on a
> Vista x86 installation on my test box. It doesn't matter whether your
> copy is retail, OEM, MSDN, or TechNet when it comes to WU update
> issues. The WU team takes them all.
>
> "John Barnes" <jbarnes@email.net> wrote in message
> news:Oo10NaUTIHA.5360@TK2MSFTNGP03.phx.gbl...
>> Have you tried posting to the Windows updates group? Also, for
>> update problems, Microsoft provides free support and in my previous
>> experience has their best technicians to help (at least by email for me)

Reply With Quote
  #8 (permalink)  
Old 01-02-2008
PC Pete
 

Posts: n/a
Re: [Error number: 0x80244016] Unable to Download Windows Updates
John, I found the same thing - the guy I got was experienced, he thought
outside the square, he explained why he wanted me to try certain things
a certain way, and he listened to my replies and thought about the
results - but then he redirected me to 'call New Zealand, it's a
professional support issue', and blocked my email address. Up until that
point, I thought we had a chance of fixing the problem!

I'm sure it's not the engineer's fault, he's obviously working to a set
of rules. I was in international PC/Server support for 11 years, so I
know how difficult it can be to take ownership when your manager is
hassling you every week to get your backlog down. But then, my managers
hated me because I didn't then - and don't now - work that way.
Customers loved it, but they didn't participate in PE sessions. So I can
understand his perspective on a problem that wasn't getting solved. I
don't agree with it, but I understand it.

John Barnes wrote:
> Have you tried posting to the Windows updates group? Also, for update
> problems, Microsoft provides free support and in my previous
> experience has their best technicians to help (at least by email for me)
>
> "PC Pete" <PC Pete@discussions.microsoft.com> wrote in message
> news:28FDFDBF-5DD0-4AE9-9F5B-AFC400FF08A3@microsoft.com...
>> Thanks for the suggestion, Charlie, that's a good suggestion, and
>> it's what
>> I've been doing for 9 months.
>>
>> But I would much prefer to solve the puzzle though. Especially since
>> I still
>> can't seem to work around or find an answer to the Defender download
>> error -
>> and that's really concerning, because the default update package is
>> dated Jan
>> 2006. (So "Defender" is actually a misnomer... maybe "Out Of Date And
>> Not
>> Really Useful Network Snooping Software" would be more accurate).
>>
>> I have a lot of live (customer) data on this system, and it's in use
>> (working) almost 24x7, so disconnecting from the Internet (which would
>> definitely negate the need for any firewall software,but which leaves
>> me out
>> of touch with my customers) or shutting down and restarting every
>> night/morning (which stops my core business tools from working
>> overnight)
>> isn't a good answer either.
>>
>> I'm sure there's someone who's seen this kind of thing and has an
>> answer(s),
>> I just can't find anyone to help solve the problem instead of working
>> around
>> it.
>>
>> "Charlie Russel - MVP" wrote:
>>
>>> if it will download updates when set to automatic, set it to
>>> download and
>>> don't install. Then you can pick the ones you want. I have no idea
>>> why it
>>> won't, but it would appear to me to be a reasonable solution to
>>> simply work
>>> around the problem.
>>>
>>> --
>>> Charlie.
>>> http://msmvps.com/xperts64
>>> http://mvp.support.microsoft.com/profile/charlie.russel
>>>
>>>
>>> "PC Pete" <PCPete@discussions.microsoft.com> wrote in message
>>> news:CB52ECFD-81DE-4446-AF87-4F1187D2392B@microsoft.com...
>>> > "Charlie Russel - MVP" wrote:
>>> >
>>> >> ALL x64 Editions are SP1 level. This was the RTM level for x64 >>
>>> Edition. I
>>> >> have several Windows Server 2003 x64 Edition servers running, both
>>> >> Standard
>>> >> and Enterprise. They download updates just fine.
>>> >>
>>> >
>>> > This is an old thread, but it's a new problem I've been chasing
>>> for > over 2
>>> > months now.
>>> >
>>> > Now that SP2 is available for XP x64, I'm not sure if the comments
>>> and
>>> > suggestions apply, so I'll re-ask:
>>> > I can't connect to the windows update service running as anything but
>>> > administrator. This has happened from out of the box - on a
>>> brand-new,
>>> > clean
>>> > install from the XP OS CD, creating a user with admin priveleges
>>> (even
>>> > before
>>> > adding video drivers, non-standard networking, etc, etc, etc) that
>>> user > is
>>> > unable to connect to the update service.
>>> >
>>> > There are a growing number of "collateral" issues that it would
>>> also be
>>> > good
>>> > to get another POV on.
>>> > 0) I can't validate using any WGA web validation tool, using any >
>>> version
>>> > of
>>> > IE6 (32, 64 bit) or Firefox (2.0.0.6 x32, x64, FF 3.0b). But every
>>> time > I
>>> > run
>>> > the manual validator, it works perfectly.
>>> > 1) I can download updates perfectly if I enable the "download
>>> > automatically"
>>> > setting, even logged on as the (only) non-Administrator user - so
>>> the > BITS
>>> > seems to be working fine
>>> > 2) MS Support gave some assistance that resulted in all "Windows >
>>> Update"
>>> > links referring inexplicably to the MS Movie Codec installer. No,
>>> I'm > not
>>> > smoking dope, this is real.
>>> > 3) Somehow during the MS assist, my Defender X64 install
>>> "disappeared". > I
>>> > installed, configured, and ran it the same day I installed XP last
>>> > (December
>>> > 1st, 2007), and 4 weeks later it's just... gone. Reinstalling it
>>> went > OK,
>>> > except...
>>> > 4) I now get error 0x80244016 (WIndows Defender is unable to install
>>> > updates) when I try to get the latest updates.
>>> >
>>> > All this SOUNDS like it's a trojan or virus infection, but I'm >
>>> reasonably
>>> > certain it's not. This exact same thing happened during the initial
>>> > install
>>> > of x64 (from May 2007), and the exact same symptoms occurred "out
>>> of > the
>>> > box"
>>> > on this latest install - before I had even tried to connect to the
>>> > network.
>>> > The rest of these symptoms have steadily grown more bizarre.
>>> >
>>> > The MS support people have given up on helping, and I'm now
>>> reduced to
>>> > begging in the various forums. So I apologise if this should be
>>> posted
>>> > elsewhere.
>>> >
>>> > I've been MSCE certified since NT 3.51 days, so generally I know
>>> what > I'm
>>> > doing, but this OS has been just... bizarre.
>>> >
>>> > Any suggestions, comments, would be most welcome.
>>> >
>>> > -- > Data is not Information; Information is not Knowledge;
>>> Knowledge is not
>>> > Wisdom.
>>> >
>>> >
>>> >
>>>

>

Reply With Quote
  #9 (permalink)  
Old 01-03-2008
Robert Aldwinckle
 

Posts: n/a
Re: [Error number: 0x80244016] Unable to Download Windows Updates
"John Barnes" <jbarnes@email.net> wrote in message news:Oo10NaUTIHA.5360@TK2MSFTNGP03.phx.gbl...
> Have you tried posting to the Windows updates group?



Which newsgroup are you posting from? ; )

Doesn't Windows Mail show the cross-post list? <EG>

Yikes! Apparently I was resonsible for this melange... <blush/>

http://technet2.microsoft.com/window....mspx?mfr=true


So far, nobody appears to have taken up any of my suggestions for
capturing diagnostics for this code. I suspect it may be bogus and not even
the context of the code in the logs may reveal much...


FYI

Robert
(still in WU <w>)
---


> Also, for update
> problems, Microsoft provides free support and in my previous experience has
> their best technicians to help (at least by email for me)
>
> "PC Pete" <PC Pete@discussions.microsoft.com> wrote in message
> news:28FDFDBF-5DD0-4AE9-9F5B-AFC400FF08A3@microsoft.com...
>> Thanks for the suggestion, Charlie, that's a good suggestion, and it's
>> what
>> I've been doing for 9 months.
>>
>> But I would much prefer to solve the puzzle though. Especially since I
>> still
>> can't seem to work around or find an answer to the Defender download
>> error -
>> and that's really concerning, because the default update package is dated
>> Jan
>> 2006. (So "Defender" is actually a misnomer... maybe "Out Of Date And Not
>> Really Useful Network Snooping Software" would be more accurate).
>>
>> I have a lot of live (customer) data on this system, and it's in use
>> (working) almost 24x7, so disconnecting from the Internet (which would
>> definitely negate the need for any firewall software,but which leaves me
>> out
>> of touch with my customers) or shutting down and restarting every
>> night/morning (which stops my core business tools from working overnight)
>> isn't a good answer either.
>>
>> I'm sure there's someone who's seen this kind of thing and has an
>> answer(s),
>> I just can't find anyone to help solve the problem instead of working
>> around
>> it.
>>
>> "Charlie Russel - MVP" wrote:
>>
>>> if it will download updates when set to automatic, set it to download and
>>> don't install. Then you can pick the ones you want. I have no idea why it
>>> won't, but it would appear to me to be a reasonable solution to simply
>>> work
>>> around the problem.
>>>
>>> --
>>> Charlie.
>>> http://msmvps.com/xperts64
>>> http://mvp.support.microsoft.com/profile/charlie.russel
>>>
>>>
>>> "PC Pete" <PCPete@discussions.microsoft.com> wrote in message
>>> news:CB52ECFD-81DE-4446-AF87-4F1187D2392B@microsoft.com...
>>> > "Charlie Russel - MVP" wrote:
>>> >
>>> >> ALL x64 Editions are SP1 level. This was the RTM level for x64
>>> >> Edition. I
>>> >> have several Windows Server 2003 x64 Edition servers running, both
>>> >> Standard
>>> >> and Enterprise. They download updates just fine.
>>> >>
>>> >
>>> > This is an old thread, but it's a new problem I've been chasing for
>>> > over 2
>>> > months now.
>>> >
>>> > Now that SP2 is available for XP x64, I'm not sure if the comments and
>>> > suggestions apply, so I'll re-ask:
>>> > I can't connect to the windows update service running as anything but
>>> > administrator. This has happened from out of the box - on a brand-new,
>>> > clean
>>> > install from the XP OS CD, creating a user with admin priveleges (even
>>> > before
>>> > adding video drivers, non-standard networking, etc, etc, etc) that user
>>> > is
>>> > unable to connect to the update service.
>>> >
>>> > There are a growing number of "collateral" issues that it would also be
>>> > good
>>> > to get another POV on.
>>> > 0) I can't validate using any WGA web validation tool, using any
>>> > version
>>> > of
>>> > IE6 (32, 64 bit) or Firefox (2.0.0.6 x32, x64, FF 3.0b). But every time
>>> > I
>>> > run
>>> > the manual validator, it works perfectly.
>>> > 1) I can download updates perfectly if I enable the "download
>>> > automatically"
>>> > setting, even logged on as the (only) non-Administrator user - so the
>>> > BITS
>>> > seems to be working fine
>>> > 2) MS Support gave some assistance that resulted in all "Windows
>>> > Update"
>>> > links referring inexplicably to the MS Movie Codec installer. No, I'm
>>> > not
>>> > smoking dope, this is real.
>>> > 3) Somehow during the MS assist, my Defender X64 install "disappeared".
>>> > I
>>> > installed, configured, and ran it the same day I installed XP last
>>> > (December
>>> > 1st, 2007), and 4 weeks later it's just... gone. Reinstalling it went
>>> > OK,
>>> > except...
>>> > 4) I now get error 0x80244016 (WIndows Defender is unable to install
>>> > updates) when I try to get the latest updates.
>>> >
>>> > All this SOUNDS like it's a trojan or virus infection, but I'm
>>> > reasonably
>>> > certain it's not. This exact same thing happened during the initial
>>> > install
>>> > of x64 (from May 2007), and the exact same symptoms occurred "out of
>>> > the
>>> > box"
>>> > on this latest install - before I had even tried to connect to the
>>> > network.
>>> > The rest of these symptoms have steadily grown more bizarre.
>>> >
>>> > The MS support people have given up on helping, and I'm now reduced to
>>> > begging in the various forums. So I apologise if this should be posted
>>> > elsewhere.
>>> >
>>> > I've been MSCE certified since NT 3.51 days, so generally I know what
>>> > I'm
>>> > doing, but this OS has been just... bizarre.
>>> >
>>> > Any suggestions, comments, would be most welcome.
>>> >
>>> > --
>>> > Data is not Information; Information is not Knowledge; Knowledge is not
>>> > Wisdom.
>>> >
>>> >
>>> >
>>>

>



Reply With Quote
  #10 (permalink)  
Old 01-09-2008
PC Pete
 

Posts: n/a
Re: [Error number: 0x80244016] Unable to Download Windows Updates
I've had a bit of time to examine some other update issues on this
newsgroup and compare and contrast with what I see on this system.

The first thing I noticed is, the day I installed this system (December
1, 2007) the windowsupdate.log shows an 0x800401f3 error, followed by a
number of identical version mismatch errors, which I assume is a) normal
and b) taken care of by the following update, since they don't appear again.

But later in that same initial session, I start seeing strange
0x80070020 errors like :
2007-12-01 10:44:25:897 1980 8e8 Setup WARNING: Could not
move C:\WINDOWS\SysWow64\wuapi.dll to
C:\WINDOWS\SysWow64\wuapi.dll.wusetup.1728140.bak due to 0x80070020

- which is an error I haven't seen show up or reported on this system
before I went looking for it, but it is found in the newsgroup. None of
the suggestions in the threads helped, though. And the log file seems to
contain a lot of those error types.

The MS support guy didn't ever ask for any of the update log
information, I'm not sure why. If anyone thinks the log may be useful,
I'm happy to provide any requested sections or look for anything in
particular.

I'm starting to think this may be related to an ACL corruption problem,
since I'm also seeing strange problems (as listed earlier) with
"invisible" exe, msc, and cpl files. Most links in my "Administrative
Tools" folder/menu go to the wrong application - so I click on "Computer
Management" and I get the event viewer, and so on. Which sounds like an
underlying process is either screwing with the link files, or there's a
more fundamental integrity issue in the filesystem. But then, why only
msc and exes in the %systemroot% and %windir% folders?

The steps I've taken so far from the start:
1) Downloaded and installed the latest update agent executable and run
it as C:\WindowsUpdateAgent30-x86.exe /wuforce
2) NET stop WuAuServ, rename SoftwareDistribution, net start WuAuServ.
3) All steps in KB316524 (all methods followed in order, from #1 to #6,
without changing the results.
4) at that stage I reinstalled the system after seeing the link
redirection problems, and I tried installing the KB912945 activex plugin
fix to help with the Validation issues, but that was corrupt and caused
some significant system problems. I raised this as a support issue
#SRX1050666314ID, which as yet has not been resolved as far as I can tell.
5) Since then, I've also tried to see if the following articles could
address some or part of the problem:
- KB316524
- KB914226
- KB836948
- KB896224
- KB931852
- KB942967
- KB910359
- KB836941
- KB900936
- KB319585
- KB836930
- KB883280
... and that's all I can find in my history and MS exchanges.

If anyone can help, I'd appreciate it.


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